Customer Service Representative

James Rice

Email: ********@****-****.***

Address:

City: St.Louis

State: MO

Zip: 63119

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Educational Background:

High School Dipolma from StLCC-Meremac, Kirkwood MO 1/2001 to 12/2011 (political science/journalism)

Job History / Details:

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

High customer service standards

Employee relations specialist

Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Adaptive team player

Courteous demeanor

Active listening skills

Experience

October 2008 to Current

Target Corporation Kirkwood, MO.

Electronics Team Member/Guest Service Attendant

Previously held position in electronics department sales. Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Stocked and rotated inventory regularly. Multiple outstanding performer awards. Later promoted to Guest Service Attendant.This current position consists mainly of providing excellent customer service. Supervise 12-15 cashiers per day, and provide assistance when necessary. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints.

February 2005 to December 2006

GC Services Earth City, MO

Deposit and Payment Research Specialist

Responsibiilties included outbound and inbound calling. Assisting customers to complete a deposit to receive service. Research payments made to the company that were applied incorrectly, and troubleshoot accordingly. Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframe.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Verified that information in the computer system was up-to-date and accurate.Identified and resolved system and account issues.

Education

StLCC-Meremac Kirkwood, mo

Associate of Applied Science political science/journalism

Continuing education in Political Science/Journalism.

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