Customer Service Quality Control

Angelica Hernandez

Email: ********@***********.***

Address:

City: Buffalo

State: NY

Zip: 14207

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I'm a certified Paralegal looking for a paralegal position to over exceed my skills with the ability to provide high ethical standards, dedication and commitment to helping others.

Educational Background:

High School Dipolma from ECC, Buffalo NY 1/2001 to 6/2006 (Paralegal Studies)

Job History / Details:

Summary

I'm a certified Paralegal looking for a paralegal position to over exceed my skills with the ability to provide high ethical standards, dedication and commitment to helping others.

Highlights

Understands confidentiality

Team-oriented

Strong research skills

Goal oriented

Hard worker

Team player

Excellent follow up skills

Great customer service skills

Ability to adapt and learn at a fast pace

Self-motivated

Great communication skills

Attention to details

Excellent organization skills

Excellent multitasking skills

Strong work ethic

Ability to comply with deadlines

Excellent computer

Ability to use a Dictaphone

Experience

October 2011 to October 2012

Gielowski, Federice and Caliguiri LLP Buffalo, New York

Legal Secretary/Typist

Extend outstanding customer service to clients

Establish and maintain professional relationships with attorneys, colleagues, and management

Provide support for multiple attorneys

Answer incoming telephone calls and assist callers

Dictate hearing reports and email to attorney

Regularly communicate with clients to provide updates on case status

Draft correspondence and documents using firm templates

Request, receive and summarize medical records

Scan correspondence, medical records and other documents, name items and save scanned items to clients' files

Photocopy, telefax, email and mail items associated with clients' cases

Maintain clients' paper files to include filing items

Light kitchen duties

Other duties as assigned by attorneys

November 2008 to September 2011

Steven J. Baum Amherst, New York

Foreclosure Liaison

Comply with Chase Bank Direct Source procedures for communication of file status and all departmental processing.quality control of external departments.

Review daily file queue in Chase Bank systems to determine next action, monitor follow-up, and expedite foreclosure when possible on pending files.

Attend conference calls with client to discuss key indicators, reporting, current/new procedures, and file status.

Review provided reports for files with action required, and complies with reporting deadlines.

Assist external departments in training on Direct Source procedures.

Exercise consistent follow-up with client on all pending matters.

Request specified documentation from client as needed.

Assist with escalation of pending matters.

Assist attorneys in retrieving information from client on litigated files.

November 2006 to December 2008

HSBC Bank Buffalo, New York

Business Implementation Officer

December 2004 to December 2006

Rainbow Buffalo, New York

Assistant Manager

October 2005 to May 2006

Internships STATLER TOWERS Buffalo, New York

Paralegal

December 2003 to December 2005

ERIE COMMUNITY COLLEGE Buffalo, New York

Receptionist

Education,

Associates Degree Paralegal Studies

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