Customer Service Sales

D.R. Carter

Email: ********@**********.***

Address:

City: Brooklyn Park

State: MN

Zip: 55445

Country: USA

Phone: 763-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Knowledgeable and innovative Loan Officer. A marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.

Educational Background:

High School Dipolma from Kaplin, Minneapolis MN 1/2001 to 6/2012 (General)

Job History / Details:

Career Focus

Knowledgeable and innovative Loan Officer. A marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.

Summary of Skills

Customer service-focused

Sales expertise

Excellent communicator

F.H.A. layering programs

Energetic

Excellent time management

Knowledge of VA loan process

Down Payment Programs

Safe Act of 2008 Certification

Accomplishments

Implemented several strategies that successfully increased sales and improved client retention rates.

Originated over 14million loan volume through professional networking, loan reviews and marketing.

Over 20 years of financing experience

Professional Experience

October 2011 to August 2012

A.M.E.C. Blaine, MN

Loan Officer

Assisted senior-level credit officers with complex loan applications.Adhered to all federal and state compliance guidelines for retail mortgage lending. Performed daily maintenance of the loan applicant database.

Determined rate locks, issuance of disclosures and overage and underage and fee waivers.Educated customers on the variety of loan products and available credit options.Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.Provided expert financial advice on mortgage, educational and personal loans.

May 2010 to October 2011

Winturst Maple Grove, MN

Loan Officer

Interviewed an average of 50 mortgage loan applicants per month.

Provided expert financial advice on mortgage, educational and personal loans.Adhered to all federal and state compliance guidelines for retail mortgage lending.

January 1998 to January 2009

Your Family MTG Brooklyn Park, MN

CEO

Successfully managed the activities of 15 team members in multiple locations.Created training manuals targeted to train and maintain a strong sales force.Established service quality standards and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality Loan Officers and Realtors.Developed rapport with the customer base by handling difficult issues with professionalism.

January 1998 to January 2009

Your Family MTG Brooklyn Park, MN

CEO

Successfully managed the activities of 15 team members in multiple locations.Created training manuals targeted to train and maintain a strong sales force.Established service quality standards and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality Loan Officers and Realtors.Developed rapport with the customer base by handling difficult issues with professionalism.

Education

1999 Kaplin Mpls, MN

General

Coursework in Business and Management Completed Mortgage Underwriter training Coursework in Accounting, Finance and Business Administration

Professional Affiliations

B and I Networking

Minneapolis Area of Realtors

Member, Mpls Small Business Association (1998 - 2008)

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