Customer Service High School
Resume:
Brandon Micone
Email: ********@***************.***
Address:
City: susanville
State: CA
Zip: 96130
Country: USA
Phone: 530-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic bartender with 9 years experience in a busy, upscale downtown bar and sports bar setting. Strong reputation for excellent customer service, flair bartending skills and new recipe creation.
Educational Background:
High School Dipolma from Bishop Manogue High School, Reno NV 1/2001 to 5/1994 (general)
High School Dipolma from Mendocino College, Reno NV 1/2001 to 12/2012
Job History / Details:
Summary
Energetic bartender with 9 years experience in a busy, upscale downtown bar and sports bar setting. Strong reputation for excellent customer service, flair bartending skills and new recipe creation.
Highlights
Bar management
Beverage Alcohol Sellers and Servers Education Training course (B.A.S.S.E.T.)
Excels at upselling
Friendly and enthusiastic
Extensive computer register equipment knowledge such as micros, win-ez, aloha, p2p
Congenial
ServSafe certified
Strong mathematical aptitude
Flexible schedule
Accomplishments
Created new beverage recipes, including alien orgasm, the bar's current highest selling drink.
Earned "employee of the Month" award on four separate occasions during 2003-2007.
Experience
June 2003 to May 2007
Bullys sports bar sparks, nevada
bartender/manager
Provided prompt, efficient, friendly, and quality service at all times.
Effectively handled customer complaints and special requests.
Accurately balanced cash register at all times.
Maintained stock levels to prevent shortages of critical items.
Quickly mixed a variety of simple and complex cocktails.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Accurately and quickly calculated checks and made change.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Operated credit card machines correctly and quickly.
Greeted newly seated guests in a friendly and timely manner.
Maintained a positive working relationship with fellow staff and management.
March 2012 to July 2012
the T and A susanville, california
Bartender
Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
Quickly removed debris accumulated at the bar to consistently maintain a clean service area.
Set up special events and private parties.
Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Greeted all customers, recorded correct orders and performed cashiering duties.
Operated cash register and processed customer cash and credit card payments.
Effectively handled customer complaints and special requests.
Provided prompt, efficient, friendly, and quality service at all times.
Accurately balanced cash register at all times.
Maintained stock levels to prevent shortages of critical items.
Quickly mixed a variety of simple and complex cocktails.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
July 2010 to December 2010
Bullys sports bar sparks, nevada
Bartender
Provided prompt, efficient, friendly, and quality service at all times.
Effectively handled customer complaints and special requests.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Accurately balanced cash register at all times.
Maintained stock levels to prevent shortages of critical items.
Quickly mixed a variety of simple and complex cocktails.
Accurately and quickly calculated checks and made change.
Operated credit card machines correctly and quickly.
Greeted newly seated guests in a friendly and timely manner.
Provided fast, friendly, professional service to all casino guests and beverage servers.
May 2007 to July 2010
Sierra Gold reno, nevada
bartender/manager
Provided prompt, efficient, friendly, and quality service at all times.
Effectively handled customer complaints and special requests.
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
Calculated and returned appropriate change.
Promoted positive customer and associate relations through courtesy, service and professional appearance.
Accurately filled customer orders.
Operated cash register and processed customer cash and credit card payments.
Greeted all customers, recorded correct orders and performed cashiering duties.
Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Set up special events and private parties.
Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
Education
1994 Bishop Manogue High School Reno, Nevada
High School Diploma general
1996 Mendocino College Ukiah, California
General
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