Customer Service Sales

Brandon Martin

Email: ********@*********.***

Address:

City: Norman

State: OK

Zip: 73069

Country: USA

Phone: 405-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Team-oriented Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Educational Background:

High School Dipolma from Manheim Township, Neffsville PA 1/2001 to 6/2009 (Natural Science)

Job History / Details:

Summary

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Highlights

Customer service training

MS Office proficient

Cross-cultural sales background

Fortune 500 company sales background

Loss prevention

Flexible scheduling

Effective team player

Approachable

Analytical

Excellent communication skills

Accomplishments

Named Associate of the Month for exceeding all customer service goals.

Fulfilled all supervisory duties when Store Manager was on vacation.

Promoted from Seasonal sales representative to Senior Sales Representative after four months of employment.

Supervision

Supervised team of three staff members.

Inventory Control

Restocked and organized items as necessary and as directed.

Experience

November 2010 to April 2011

Pacific Sunwear Norman, Oklahoma

Sr. Sales Representative

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

February 2012 to November 2012

Dental Depot Oklahoma City, Oklahoma

Client Reception/ Supply Maintenance

Demonstrated that clients come first by serving them with a sense of urgency.

Answered Clients questions and addressed problems and complaints in person and via phone.

Educated clients on product and service offerings.

Balanced the needs of multiple clients simultaneously in a fast-paced office environment.

Organized and purged all client charts

ordered office supplies and maintained organized supply shelves.

scheduled appointments and treatments.

Maintained composure and patience in face of difficult customer situations.

Education

2009 Manheim Township Neffsville, Pennsylvania

High School Diploma

Course on Communication Design

Vice President (SPPE) Students for the preservation and protection of the environment

[3.2] GPA

Ran two years for student government representative

Director of the 2009 Manheim Township High School art show

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