Customer Service Manager
Resume:
SERVER / SERVICE TRAINER (FOH) (Fort Lauderdale, Wilton Manors, Downtown)
Date: 2012-12-12, 2:47PM ************@*****.***
Contact via email; no recruiters, please!
Resume of
Timothy A. Moody
Email: *********@*****.***
OBJECTIVE
To obtain a position in the Service/Wait Staff/Service Trainer/Assistant Manager position which would afford me an opportunity for growth, responsibilities, and allow me to utilize my skills and training.
EMPLOYMENT
Server
J. Mark's II Restaurant & Bar
1245 Federal Highway, Fort Lauderdale. FL
Misha and Michael Hobbs, Floor Managers
August 2012 -- Nov 2012
Utilized steps of customer service, product knowledge. Increased PPA's with sales of food, liquor, wine, and gift certificates. Opening, closing, and running side work responsibilities. Server banking; used Aloha system.
Owner/Self-Employed
Big Boy's Emporium, 11165 SE 105th Street, Candler, FL 32111
Timothy A. Moody, Owner (Self-Employed)
May 2004 -- Nov 2010
Artist of portraits (pets and people), abstract painting, photography, refinishing antiques with modern materials, airbrushing, building primitive furniture, repair stained glass, create logos, palm cards and posters for various other companies, collectibles, jewelry, etc.
Had my own on-line business and website which I designed and maintained.
Sold many items through EBay, Etsy, and at auctions
Server/Service Trainer
Shells Seafood Bar & Grille, 3415 SW College Rd, Ocala, FL 34480
Shirley Oswald, Manager
Sept 2005 - Sept 2008 (Filed Chapter 11)
Training of all front of the house staff. Utilized steps of customer service, product knowledge. Increased PPA's with sales of food, liquor, wine, and gift certificates. Opening, closing, and running side work responsibilities. Server banking.
Service Trainer/Server, Fill in Bartender
Bennigan's, 3445 SW College Road Ocala, FL, 34480
Tony Oswell, General Manager, and Tina Weineke, Assistant Manager
Mar 1997 -- May 2004, and Nov 2004 -- July 2008 (Filed Chapter 7)
Training of all front of the house staff. Utilized steps of customer service, product knowledge and ensuring correct order of items with any modifications, if any. Increased PPA's utilizing suggestive sales of food, liquor, wine, and gift certificates. Party planning. Opening, closing, and running side work responsibilities. Picked up additional shifts as needed. Head server when on shift; follow-up on others, assist bar, food expeditor, etc. Used Aloha system. Server banking.
Service Trainer/Server/Front of the House Assistant Manager
Star Bar and Grill, l3510 SW 36th Avenue, Ocala, FL 34474
No forwarding phone number
Ben Cuebas, Manager
Oct 1994 -- May 1997 (Closed Business April 1997)
Training of all front of the house staff and supervision of all functions. Customer service and product knowledge, ensuring customer satisfaction, solving complaints, satisfaction of product and guest relations. Point of sale computer system. This was a trial restaurant of the owner of The Black-eyed Pea Restaurant.
Server
Olive Garden dba Darden Enterprises, Inc., 3363 SW College Rd, Ocala, FL 34474, 352-***-****
Basil Kasper, General Manager
June 1985 -- Mar 1987
Increased PPA's utilizing suggestive sales of food, liquor, wine, and gift certificates. Event planning. Opening, closing, and running side work responsibilities. Picked up additional shifts as needed. Server banking.
Office Temporary/Administrative Assistant
ManPower Temporary Services, Inc., 2710 NE 14th Street, Ocala, FL 34470
Cyndi Ray, Administrator
Feb 1989 -- July 2003
Utilized on high-level temporary assignments and positions. Diversified in many clerical areas to include reception, scheduling, customer service, data input, filing, bookkeeping, supervision of others, training, and other duties and responsibilities as assigned. ManPower's "Ten Years of Service" award in 2000, and "Tiffany Award of Excellence" in 2001.
EDUCATION
Community Technical and Adult Education Center, Ocala, FL
1999-2000
Certificates of Completion
Administrative Assistant Procedures, 140 hours.
Office Support Technology, 36 hours.
Introduction to Computers, 36 hours.
Film Production and Equipment Operations, 45 hours.
Southeastern College, Lakeland, FL
1991 -- 1992
36 Hours short of B.A. Was working towards a degree in Special Education.
Emmanuel College, Franklin Springs, GA
1990 -- 1991
Completed prerequisites for B. A. studies in Education.
3.6 GPA.
Awarded several scholarships.
Active in student events.
SKILLS
Following steps of customer service while being detail-oriented; follow-up on deliver of product to customer in a timely manner; anticipate customer needs; suggestive sales and marketing of products and services; training and supervision of others; computer skills; assisting other as needed; and other skills possessed through continuing education.
Team player, but can work unsupervised of duties and projects assigned to meet deadlines.
Pride and quality with job performance; detail oriented and multi-tasking abilities.
Diversified in many areas, and desire cross-training in other areas.
Education for further understanding of position and duties expected.
Events Committee Member and IT/AV at The Stonewall National Museum & Archives in Fort Lauderdale, FL.
Have also held positions as Office Manager, Administrative Assistant, and Executive Assistant.
PERSONAL REFERENCES
Charlotte Dias, Secretary
5910 SE 29th Court, Ocala, FL 34470
352-***-****, 15+ years
Brett Warsaw, Retired
344 City View Drive, Fort Lauderdale, FL 33311
954-***-****, 5+ years
Diane Hennington, Surgical Secretary and Scheduler/Co-worker
C/O OLOLRMC, 5000 Hennessy Blvd, Baton Rouge, LA 70808
225-***-****, 8+ years
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