Customer Service Data Entry

Tamala Keil

Email: *********@********.***

Address: **** * **** **** ***

City: Morrisville

State: NC

Zip: 27560

Country: USA

Phone: 919-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tamala Simmons Keil

2102-F Duck Pond Circle

Morrisville, North Carolina 27560

Phone 919-***-****

QUALIFICATIONS

I am experienced in payroll and banking operations, accounting support, entry-level accounts payable and receivable, data entry, and financial research and analysis.

EDUCATION

2008 Fundamental Payroll Certification, APA

2005-2007 Strayer University, Business Administration, concentration in Finance

1996-1997 Fayetteville Technical Community College, Accounting/Banking & Finance

1990-1992 Fayetteville State University, Psychology & Criminal Justice

EXPERIENCE

April 2006 - November 2012 Payroll Specialist

Blue Cross Blue Shield of NC, Chapel Hill, NC

Duties: Data entry of time records, bonus payments, tax withholdings, and direct deposit changes to process bi-weekly payroll for statewide employees; maintenance of employee payroll files; monthly data reporting to assist with accounting journal entries and general ledger account reconciliations; initiation and processing of off-cycle checks; processing of payments for new hires, terminations, severance, and short-term disability; payroll garnishment processing; internal customer service and problem resolution; project assistance related to HR/Payroll systems.

April 2005 - April 2006 Tax Research Analyst

ZC Sterling Corp, Morrisville, NC

Duties: Performed research to obtain tax information; disbursed funds to tax collectors for the payment of real estate taxes; updated multiple systems for record retention; responded to client inquiries; resolved research requests; assisted in the training/development of Tax Research Analysts.

2004-2005 OPS Services Associate (PT)

Wells Fargo Bank, Durham, NC

Duties: Verified commercial customer deposits, heavy cash handling and balancing, worked in a team environment, processed daily reports and customer letters.

2002-2004 Operations Assistant/Deposit Operations Specialist

Crescent State Bank, Pinehurst, NC and Cary, NC

Duties: Verified and processed daily transactions, credited and debited accounts and answered customer and employee inquiries; reconciled various accounts to the general ledger; processed domestic and foreign wire transfers; performed duties related to demand, savings, and time deposit accounts such as NSF`s, return items, account dormancy, and ACH processing; opened new accounts for negotiable CD accounts; assisted in accounts payable; processed savings bonds; and reconciled savings bonds; and assisted with credit and account verifications.

2000-2002 Bookkeeper I/ACH Coordinator

Velocity Credit Union, Austin, TX

Duties: Performed basic clerical and accounting duties for Accounting Department; classified, recorded, and reconciled general ledger account transactions on an assigned basis; maintained, reconciled, and posted transactions related to the Automated Clearing House and other automated payment and collection systems, including EFT and debit card transactions.

1998-2000 Teller

Velocity Credit Union, Austin, TX

Duties: Assisted members with their day-to-day banking; researched accounts; helped to cross-sell Credit Union products and services; processed end-of-day reports; successfully balanced daily cash, check, and other negotiable item transactions; answered phone calls and various customer inquiries.

SKILLS

Experienced with Windows 7 and Windows XP, MS Office, MS Word and Works Suite, Excel, Outlook email, Microsoft Money and Quicken, GroupWise, and Lawson; experienced with 10-key adding machine, computers, and various office equipment; operated a MICR encoding machine and filming equipment; able to type 45-50 wpm; able to learn new tasks and adapt to different systems quickly and efficiently, and able to solve problems through research and experience; also excellent math, grammar, communication and critical thinking skills.

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