Engineer Quality

Clifford Schilling

Email: *********@********.***

Address: ***** ******** ****, **

City: Albuquerque

State: NM

Zip: 87123

Country: USA

Phone: 858-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CLIFF SCHILLING

Resume: CLIFFORD SCHILLING, BSIE, MBA, Ed. D, QMS-LA (11/30/12)

CAREER OBJECTIVE: To continue improving manufacturing results through effective process cost and quality development, together with innovative employee training. Areas of expertise include: ISO 9001:2008, and 13485:2003 Certification and Training; Quality Standards Development; Quality Improvement; and Training Program Development; as well as Productivity/Performance Improvement; and Manufacturing Process Implementation.

ISO 9001 CONSULTING, TRAINING, and AUDITING EXPERIENCE:

Founder of A Plus Training Services - a provider of consulting, training and documentation services for implementing Quality Management Systems for start-up firms as well as mature companies to achieve certification and business success. Author and speaker on Quality and Performance Training.

In the past 18 years, I have conducted contract quality system audits and provided quality consultation and documentation in companies manufacturing computers, telecommunications equipment, rapid prototyping equipment, circuit boards, electronic devices, automotive parts, printed documents, fabricated structures, and medical devices.

I have taught over a hundred public and on-site ISO training classes throughout the United States, including:

"ISO 9001 Lead Auditor," "ISO 9001 Implementation," and ISO 9001 Internal Auditor."

From 1994-2012, I have conducted nearly a thousand Pre-assessment, Certification and Surveillance QMS Audits for LRQA; CRS/SAI; PJR in the United States, Canada, Mexico, and Japan in service and distribution centers, in forges, foundries, paper mills, steel mills, printing facilities, and in companies manufacturing communication equipment, military electronics, pumps, automotive components, safety hardware, medical devices, electrical equipment, computer components, airframe parts, aircraft engine parts, auto engines, wheels, roller bearings, chains, hydroelectric power impellers, and many other products to the requirements of the ISO9001:1994-2008; ISO13485:2003 and other standards.

I have audit experience in over forty SIC Codes in ISO9001, ISO13485, AS9000, QS9000, and TS16949.

I am a certified RAB Quality Management Systems Lead Auditor, with quality related experience in the following six RAB areas: (17) Medical Products; (07) Process Industries (Plastics, Metals); (04) Business, Professional, Personal Services; (20) Mechanical Products, Processes; (25) Printing, Publishing; and (26) Project Management.

Current Lead Auditor Certificates: ISO 9001:2008 #Q03857, and ISO 13485 #477****-*****.

A FEW NOTABLE RESULTS of QUALITY and INDUSTRIAL ENGINEERING CAREER:

Throughout my 26 year engineering career, I have successfully started and implemented major improvements on numerous manufacturing process systems across the United States, in industries as varied as: powder metals, cryogenic surgical instruments, coded pressure vessels, plastic injection molding of automotive parts, telephone manufacturing and service, and printing, including:

DEVELOPMENT ENGINEER: AT&T Customer Information Center, Indianapolis. 11/83-12/89

During 1986-89, I completed manufacturing improvements totaling $1,400,000 in official annual savings on photocopier and offset duplicator projects in the nation's largest private in-plant printer. I modified the original AT&T Customer Information Center Quality Awareness program, utilizing principles of adult learning, to increase employee involvement and interest, and to reduce anxiety and conflict between hourly and salaried students, and taught modified program to six employee groups and to ten class facilitators.

PLANNING ENGINEER: AT&T Western Electric, Indianapolis Works. 4/69-10/83

I wrote the "Plastic Appearance Standards Training Program," and trained local trainers to teach over 600 Western Electric Service Division Inspectors in 31 locations throughout the United States, plus several major subcontractors, on how to use the AT&T Quality Standards to inspect refurbished plastic telephone parts, leading to estimated annual savings of over $4,000,000, This project was described in my article "Practical Program Teaches Inspectors to Apply Subjective Appearance Standards" Industrial Engineering, December, 1982. pp. 42-46.

STAFF INDUSTRIAL ENGINEER: EMC Plastics Division, AMERACE ESNA Corporation, Indianapolis. 4/68-4/69

During a 6-week project at the Texas plastic injection molding plant, I investigated serious production problems, located the bottlenecks, determined solutions and implemented process and inspection procedure changes which raised the plant efficiency from 60% to 110% of standard, cut the scrap rate by half, and increased the monthly shipments to the highest level attained to that time. Also, I coordinated installation and startup of major processes at the Indiana plant, including an exterior chrome plating-on-plastic process and an automated paint line for plastic

automotive parts.

PROCESS ENGINEER; PROJECT ENGINEER: Union Carbide Corporation, Speedway IN. 6/66-3/68

As Process Engineer, I was responsible for approving part and assembly drawings, specifying processes, designing tooling, and starting production of four major new products, and was responsible for the revision of part drawings, processes, and tooling to improve production of twenty-nine products, ranging from cryosurgical instruments and oxygen walkers to ten-foot diameter spherical cryogenic storage containers and coded pressure vessels. "Cryosurgical instrument" systems included: prostate probe and ophthalmology probe. I supervised three Process Technicians.

As Project Engineer, I supervised three Time Study Technicians in a cryogenic container fabricating plant. I devised and introduced a method for the Technicians to estimate each products cost reduction potential.

INDUSTRIAL ENGINEER: P.R. Mallory & Co., Metallurgical Div., Indianapolis. 6/62-6/64

I was responsible for various Methods Engineering projects involving extruded and powder metal components used in the automotive industry. I invented, designed, and supervised construction of a prototype high-speed abrasive metal cutoff machine which received Patent 3,324,601.

PROFESSIONAL CERTIFICATIONS:

RABQSA ISO 13485:2003 LEAD AUDITOR: #4772518--37055 2006-Current

RABQSA ISO 9001 LEAD AUDITOR: #3857 1994-Current

IATF TS 16949:2002 AUDITOR: #2US-03-120*-****-****

Mfg E CERTIFIED MANUFACTURING ENGINEER: SME #1-803-***-****-Current

PE REGISTERED PROFESSIONAL ENGINEER: Indiana #14049. 1971-2012

TEACHING EXPERIENCE: From 1989 to 1994, I taught graduate and undergraduate college courses including "Production Management," "Management Science," "Project Management," "Organizational Behavior," "Staff Development," and "Industrial Organization" at Ball State University (Fort Harrison), Purdue University (Indianapolis), Chapman University (San Diego), University of Phoenix (San Diego), and Park College (Camp Pendleton).

ACADEMIC CREDENTIALS:

Ed. D. ADULT/COMMUNITY EDUCATION Ball State University (Muncie, IN) 7/19/1991

Dissertation Research: The Role of Company Training Programs to

Improve Employee Performance and Company Productivity.

MBA BUSINESS ADMINISTRATION Indiana University (Indianapolis) 1/10/1973

BSIE INDUSTRIAL ENGINEERING University of Illinois (Urbana) 6/18/1966

While completing BSIE degree, I worked as Lab Technician at Talbot Materials Testing Lab, Junior Mechanic at Agricultural Engineering Dept., and Electrical Draftsman on the Illiac 2 Supercomputer.

PUBLICATIONS and MAJOR PRESENTATIONS on Quality and Training:

"Achieve the Full Benefits of ISO: Managing Your Organization Changes by Using What's In It For US

" PCMI Journal, pp. 23-26, March 2001.

"Transforming What's In It For Me

' To What's In It For US

' Proceedings: 10th Annual National Quality Management Conference. San Diego, CA. February 26, 1998.

"Using CGMP and ISO 9001 for Effective and Efficient Project Management of Drug Development" 2nd International Conference on Managing Projects in Worldwide Drug Research and Development. Konstanz, Germany, (10/7/96).

"ISO 9000 and Design Engineering" Pacific Design Engineering Conference. Long Beach, CA. December 7, 1995.

"ISO 9000 Standards and the Pharmaceutical Industry" Western Pharmaceutical Conference. San Diego, (3/1/1995).

TQM Training, Retraining, and WIIFM AQC 48th Annual Quality Congress. Las Vegas, NV, May 24-26, 1994.

"An Adult Approach to TQM Training." Proceedings: 44th International Industrial Engineering Conference. pp. 4-9. Los Angeles. May 24, 1993.

World Class Quality Requires Retraining for Adults Only ASQC Technical Conference. San Diego, March 14, 1992.

"Retraining the Total Company as a Community: The Upward Road to Excellence" Proceedings: 1989 International lndustrial Engineering Conference, pp. 405-409. Toronto, May 14-17, 1989.

"Balancing the Training Needs of Employees with the Needs of the Business" 1986 Fall Industrial Engineering Conference Proceedings. pp. 216-221. Boston, December 7, 1986.

"Practical Program Teaches Inspectors to Apply Subjective Appearance Standards" Industrial Engineering Dec. 1982. For copies of the papers or articles, call: 858-***-****; or email: CLIFFORDSCHILLING @comcast.net

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