Manager Customer Service
Resume:
Abigail's InformationLocation: ARCADIA, CATitle: Account SpecialistStatus: Working but looking for something new Experience: 6-9 yearsWork Types:
Willing to Relocate: YesWilling to Travel: Love travelling for workCareer Level: DirectorWork Status: U.S. CitizenInterests:
Airlines/AviationDefense & SpaceMember Since: 2009-05-22 Helpful Links
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Dear Management,
I am writing to introduce myself to you, my name is Abigail Enriquez. I'm responding to your Career Employment Opportunity department. I’m searching for a full time position.
As you can see in the enclosed resume, I have a very strong background in computer skills combined with over 7 years in administrative, executive, call center manager, banking, journalism, investagations, casting, marketing, payroll and customer services, with strong coaching and performance management skills.
I believe that I could make a significant and valuable contribution in your department. I am a fast worker with high standards and excellent business communication skills. Goal oriented, deadline driven, enthusiastic, focused, and dependable. Also, demonstrate effective decision-making skills.
I would appreciate the opportunity to discuss how my education and experience will be helpful to you. Please give me a call to set up an interview.
Thank you for your time and consideration.
Sincerely,
Abigail Enriquez
Abigail C Enriquez
Arcadia Ca. 91006
Email: ***************@*****.***
Objective
To obtain a position in management, and providing my high energy, communication and presentation skills.
Qualifications
Creative, motivated and self starter with high level of initiative. I speak Spanish / English and computer skills.
Passionate, committed, with high level of energy, strong sense of ownership and urgency. Ability to manage
multiple projects, set priorities and meet deadlines. Critical thinker, who also has high attention to detail.
Ability to analyze and apply data to improve results. I'm a team player, excellent organizational skills.
Trained manager that capitalizes on continued growth opportunities. Ability to work independently,
Strong relationship building skills and interacts well with all levels of management.
Education
1993-1995 Arroyo High School, El Monte, Ca.
1995-1997 Valley Lindo School, El Monte, Ca.
Other
2003-2004 Baldwin Park Unified, Baldwin Park, Ca.
Business Occupations
2004-2005 El Monte-Rosemead Adult School, El Monte, Ca.
Applied Computer Technologies
2001-2008 Charter Cable Communications, Pasadena, Ca.
Intern Broadcasting Management / Business Management
Employment
12/29/2007-Present Wells Fargo Pasadena Branch
Position: Executive Account Specialist/PB 1 Current Salary: $47K
*A personal banker to clients accounts.
*Print out reports to the branch.
*Administrative duties
*Event Producer Plan and coordinate the event activities of The Company to ensure
that goals or objectives of each project is accomplished.
*Research assistance on various projects and proposals.
*Work on sensitive and confidential information on daily basis.
*Vault transactions, and signatures.
*Open and close the branch.
*Refinances all types of loans
*Build Business relationship.
*Marketing & out source for new accounts, set up business meetings with company’s
human resources.
*Make deposits to customers accounts.
*Give approvals as needed to staff when large transactions need approval.
*Attend conference call meetings, set up conference calls.
04/2001-02/17/09 Charter Cable Communications Channel 56 Pasadena, Ca.
Position Show: Around The Block TV
Coordinator, production assistant, executive producer, and recruiter.
*Executive assistant to CEO and director.
*Conduct interviews with bands, talent, interns and special events.
*Budgeting, scheduling and asset sourcing.
*Review of monthly fixed expenses, including actual vs. plan vs. forecast.
*Track and coordinate the development of the show, have all shows run smoothly.
*Track media expenditures to ensure budget compliance.
*Ensuring deliverables are met in a timely manner.
*Reporting progress to team and director.
*Assistant to script writer.
*Analyze all projects that staff was schedule to do.
*Assist in the control room.
*Finalize all projects that have been completed.
*Make travel arrangements if needed for guess appearing on the show.
04/17/2006-12/28/2007 Wells Fargo Corp.
Position: Inbound Sales Specialist / Personal Banker / Call Center / Salary: $44k
*Coach team members when needed.
*Motivate the team to hit quota.
*Sent out emails on reports for teams quota, and numbers.
*Administrative duties.
*Answer calls, fax paper work, and information that are needed.
*Personal banker to clients.
*Open new accounts for clients.
*Take applications for credit cards, home equity applications, and
anything that benefits the customer.
*Explain how products work for them.
*Set appointments, to call back on their accounts, if declined, or
approved.
*Meet customer's needs.
01/05- 04/2006 Wells Fargo & Company El Monte, Ca.
Position: Phone Banker / Premier Banker / Call Center
*Take calls average of 80 daily.
*Answer calls, help costumers with their accounts problem solve on accounts.
*Advice to their questions on their account.
*Work on sensitive and confidential information on daily basis.
*Report Claims that customers did not authorize investigate claims and follow ups.
*Offer products that benefit the customer.
*Ensuring great customer service.
01/04/02- 01/24/05 FG Entertainment Group
Position: Marketing Manager/Promotions Advertisement/Media Relations / Salary: $52k+
*Build business relationship for marketing sources.
*Special events coordinator and set business plans for the company.
*Administrative duties, such as faxing, mailing, prepare agendas for month planning and booked appointments.
*Research and identify channel marketing opportunities.
*Track actual compliance by vendors that ads ran properly and as schedule.
*Conducted interviews to new hires.
*Corresponded with clients, and companies.
*Advertise company through out the internet and radio stations.
*Budgeting payroll, and schedules to staff.
*Make travel arrangements for clients and company.
*Motivation speaker to all meetings.
*Close sales deals for companies.
12/01-07/02 John Robert Powers, Pasadena, Ca.
Position: Marketing Mgr. / Talent scout / Special events coordinator / Salary: $50k
*Answered phones, booked appointments, greeted and assisted visitors.
*Administrative duties, such as filling, faxing, copying and mailing.
*Advertising, and marketing for the company at special events.
*Scheduled for employee hours, fax payroll, hired new staff for the company.
*Conducting interviews for different departments.
*Organized material for meetings, and special events.
*Corresponded with clients and talent.
*Attended special events as a speaker, talent scout and coordinate many events.
*Camera work on auditions, and done make up on children, for head shots.
02/01-12/01 Macy’s Arcadia, Ca.
Position: Specialist / Departments worked in:
Domestics, bags, and jewelry.
*Attended customers to their needs.
*Answered phones.
*Open credit accounts.
*Order products.
*Meet sales quota.
*Clean and dust.
*Attended seminars for Calvin Klein.
Salary Desire:
49,-150k Year
25hr-85hr
Open to areas near Monrovia, Arcadia, Temple City, Pasadena, Burbank,
Los Angeles, Beverly Hills, and depending on location. I’m willing to relocate if salary is accepted.
I'm looking for serious employment opportunity.
I'm looking for hourly or salary open to bonuses.
A full time Job, open to over time, and open to travel.
References:
Around The Block TV
Quito Hernandez 626-***-****
Fg Entertainment Group/ ATB Show
KC Clifton 626-***-****
Wells Fargo Bank
Kevin 626-***-****
Rosemarie 626-***-****
Please call me or keep me in mind for other options for job openings.
Please no jobs, from the UK, or up front fees, or investments of any kind to start a job, thank you.
Contact this candidate