Customer Service High School

James Berner

Email: ********@*****-********.***

Address:

City: Pittsburgh

State: PA

Zip: 15223

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Financial professional focused on developing and streamlining procedures and finding innovative, cost-effective solutions.

Educational Background:

High School Dipolma from Robert Morris University, Moon Township PA 1/2001 to 5/2010 (Finance)

High School Dipolma from Kaplan Career Institute, Moon Township PA 1/2001 to 12/2012

Job History / Details:

Summary

Financial professional focused on developing and streamlining procedures and finding innovative, cost-effective solutions.

Highlights

Self-motivated professional

MS Office Suite

Innovative

Adaptable/Flexible

Accomplishments

One of four $1 billion funding underwriting teams

#1 Wholesale lender in United States for 2011

Conventional loan underwriting authority

Loss mitigation FHLMC/FNMA and standard loan modification authority

Debt Collections Certification

Submitting successful projects updating Provident Funding intranet operating system increasing efficiency for all underwriting employees

Experience

December 2010 to Current

Provident Funding Associates LP Pittsburgh, PA

Pro Writer/Underwriter

Underwrite loan files in accordance with United States Treasury, FHLMC, FNMA, and Provident Funding guidelines

Analyze Pittsburgh Team C's loan pipeline managing broker fallout to increase pull through percentage

Build templates for executive management for current and future analysis

Provide 24 hour turn times in underwriting, conditions, and case response to brokers

Perform customer service projects to help increase marketability of future subservicing clientele

August 2010 to November 2010

Provident Funding Associates LP Pittsburgh, PA

Loss Mitigation Specialist

Underwrite loss mitigation files in accordance with United States Treasury, FHLMC, FNMA, and Provident Funding guidelines

Process Home Affordable Modification Programs, Provident Funding loan modifications and repayment plans

Perform efficient customer service for attorneys (internal/external), third party modification services, and customers

Analyze borrowers credit worthiness, future potential to pay, and affordability

May 2010 to July 2010

Provident Funding Associates LP Pittsburgh, PA

Customer Service Representative

Answer high volume phone calls on a daily basis

Assist customer with questions about mortgages, escrow accounts, collections, insurance, taxes, and payments

Create cases to senior management to resolve client problems

Process updating and paying insurance

Process and organize default queue documentation

Train new employees with taking servicing and collections calls, updating and processing insurance, and using Provident Funding databases

Education

2010 Robert Morris University Moon Township, PA

Bachelor of Science Finance

Minor Legal Studies

Graduated Magna Cum Laude/ GPA of 3.86

Dean's honor list for Spring 08', Fall 08', Spring 09', Fall 09', Spring 10' semesters

Sigma Beta Delta International Business Honor Society

Alpha Chi National College Honor Society

2008 Kaplan Career Institute Pittsburgh, PA

Associate of Science Business Administration

Graduated with GPA of 3.97

Kaplan Career Institute: Perfect Attendance and Academic Success Award

Recipient of Business Administration Management Scholarship

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