Customer Service Sales

Terri Lee

Email: ********@*************.***

Address:

City: Pensacola

State: FL

Zip: 32514

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Educational Background:

High School Dipolma from Florida State University, Tallahassee FL 1/2001 to 8/1991 (Business and Management)

Job History / Details:

Professional Summary

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Core Qualifications

Superior communication skills

Cheerful and energetic

MS Office proficient

Flexible scheduling

Effective team player

Superior organization skills

Resolution-oriented

Call Center software

Avaya software customer management systems

Experience

March 2012 to Current

Chicos Clothing Store Pensacola, Florida

Sales Assoicate

I would assist customers in the purchasing needs. Kept a client book and contacted them for follow-up sales. Also performed cash and credit transactions and helped management in other areas.

September 2011 to March 2012

Talbots Clothing Store Pensacola, Florida

Sales Associate

Recommended and helped customers select merchandise based on their needs.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

February 2004 to November 2009

Navy Federal Credit Union Pensacola, Florida

Senior Account Specialist

Handled calls from incoming call center. Assisted members of the credit union with their banking needs. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Also trained in Certificates and IRA'S.

January 2002 to February 2004

Washington Mutual Finance Pensacola, Florida

Collections Counselor

Responsible for execution of collection calls while following WMF collection metric guidelines, State and FDCPA laws. Provided recommendations for resolution on all collection calls and documented all accounts with pertinent information.

Education

1991 Florida State University Tallahassee, Florida

Bachelor of Science Business and Management

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