Customer Service Sales

Customer Service/Sales (Any)

Date: ****-**-**, **:56AM ***********************@*****.***

Duane Winston

**** * ***** *********

Phoenix, Arizona 85037

Phone: 480-***-****

Cell: 602-***-****

E-Mail: ********************@*****.***

Career Overview

Highly enthusiastic customer service professional with 6 years client interface experience.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Energetic work attitude

Store maintenance ability

Customer service expert

Telecommunication skills

Adaptive team player

Sharp problem solver

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

August 2011 to August 2012

Ace Parking Phoenix, Arizona

Dispatcher

Oversaw scheduling for the day-to-day activities of 200 transportation employees.

Evaluated and reconfigured systems to support customer service and operational goals.

May 2009 to July 2011

American Satellite Sun City, Arizona

Sales Rep

Fielded an average of 235 customer service calls per day.

Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner.Processed up to 120 customer orders per day.

August 2005 to November 2007

Pets Mart Warehouse Phoenix, Arizona

Order Puller

Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.Worked at a rapid pace to meet tight deadlines.Banded, wrapped, packaged and cleaned equipment.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

August 2000 to October 2004

Harkins 8 Phoenix, Arizona

Cashier

Accepted payment from customers and made change as necessary.Assisted co-workers.Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or serving

Educational Background

2005 Trevor G Browne Phoenix, Arizona

Computers

Specialized in math & computers

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