Customer Service Administrative Assistant

Patricia Summerfield

Email: ********@**********.***

Address:

City: Chouteau

State: OK

Zip: 74337

Country: USA

Phone: 479-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible, hard working, and service driven office administrative assistant professional with extensive experience in customer service who is willing to accept new challenges and responsibilities along with learning new things.

Educational Background:

High School Dipolma from Prairie Grove High, Prairie Grove AR 1/2001 to 5/1997 (General)

High School Dipolma from NWACC, Prairie Grove AR 1/2001 to 12/2012

Job History / Details:

Career Overview

Responsible, hard working, and service driven office administrative assistant professional with extensive experience in customer service who is willing to accept new challenges and responsibilities along with learning new things.

Skill Highlights

Excellent Customer Service

Customer satisfaction

Accounts payable

Accounts receivable

Creative problem solving

Asst Office Management

Writing

Receiving payments

Insurance verification

Appointment scheduling

Eager to learn new things

Deadline oriented

HIPAA compliance

Team player

Creative problem solving

Credit and collections

Employee training and development

Sales

Data entry

Data collection

Auditing

Loan closures

Credit counseling

Title transactions

Title registrations

Receiving and releasing liens

Mentoring

Instructing

Teaching

Compassionate

Cataloging and filing

Exercises good judgment

Core Accomplishments

Operations

Collaborated with supervisors and other departments to ensure smooth work flow and efficient organization of operations.

Accountable for all operations of busy office as the assistant office manager.

Training

Facilitated on boarding of new employees by scheduling, training, answering questions and processing paperwork in an office setting. Supported, encouraged and taught developmentally challenged adults to live more independently in the comfort of their homes and everyday environments.

Multitasking

Demonstrated the highest level of professionalism and enthusiasm while handling a number of receptionist and clerical duties, while also closing loans, performing audits and assisting other departments.

.Reporting

Maintained status reports to provide management with updated information for all inventory, sales and client information. While as a support staff employee I reported to my direct supervisor of any changes with my clients. Whether it was mental or physical health changes, accomplishments, meeting goals, or needing more assistance, I kept daily reports that were given to my direct supervisor every week.

Professional Experience

November 2011 to December 2012

Lifestyles Fayetteville, AR

Direct Support Staff

I provided encouragement while reinforcing and monitoring goals and objectives for clients with developmental disabilities, as well as supporting my clients in learning new things, taking classes, and enabling them to be independent.

March 2005 to September 2011

Advantage Staffing Springdale, AR

Varied Clerical

Worked for this company as a clerical support. Working in offices and hospitals, providing excellent customer service, and clerical support within my departments. All but one assignment was temporary and I learned a lot working in these clerical and administrative assisting jobs.

September 2006 to February 2009

America's Carmart Springdale, AR

Assistant Office Manager/Accounts Rep

Started with this company as an Accounts Rep in their collections department. As a collector I reconciled delinquent accounts, strategically trouble-shooting in order to bring the customer current on their delinquent accounts, and in some cases put them back into their vehicle with the highest level of respect and care to the customer. After some time I was promoted as the assistant office manager. While in the office I multi-tasked and maintained all clerical and office duties. My first and top priority was the customer and their needs. Secondary to that were duties such as taking payments, answering questions, and handling all incoming calls as they arrived. Once trained efficiently to perform the basic duties I assisted with office and corporate audits, processed titles and liens accordingly, closed loans, assisted in sales, and collections when needed and helped coordinate office parties and sales promotions at the dealership.

February 2002 to August 2004

Walmart Corporate Offices Bentonville, AR

Accounts Receivable/Payable

Working in the Real Estate Division I first started in Accnts Rec. I collected and applied all payments and rent monies to each "dark stores" (stores that had been leased to other companies), and the vestibule stores that are leased within current locations. Some time later I took a lateral position with the Accnts Payable division, while there I paid all invoices to specific maintenance vendors, such as parking lots, retention ponds, lighting, etc. While with the payables division I worked side by side with other departments and overseers to ensure the invoices were paid in a timely matter, including some invoices that took trouble-shooting and creative problem solving to find the error or issue as to why an invoice hadn't been paid. In both of these positions I communicated with thousands of renters and vendors via emails and phone calls daily to ensure quality and satisfaction to both my clients and my company.

Education

1997 Prairie Grove High Prairie Grove, AR

High School Diploma General

NWACC Bentonville, AR

Unspecified Core classes

Wanted to further my education by securing a college degree.

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