Customer Service High School
Resume:
Erica Lewis
Email: ********@*************.***
Address:
City: Merced
State: CA
Zip: 95348
Country: USA
Phone: 209-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Turlock High School, Turlock CA 1/2001 to 5/1994 (General)
High School Dipolma from, Turlock CA 1/2001 to 12/2012
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Customer service expert
Telecommunication skills
Telephone inquiries specialist
Energetic work attitude
Courteous demeanor
Active listening skills
Telephone Skill
Filing
Organizational Skills
Data entry
Work Experience
May 2008 to December 2010
Sprint Sacramento, Ca
Customer Service Rep
Provided 100 percentage customer service to my customers, Inbound/Outbound calls, Assisted customers with billing questions, provided adjustment to accounts when needed, corrected accounts when needed, assist customer with changing price plans or features, activated new accounts, made sales for phones and features, met my monthly stats for the call center.
March 2006 to March 2007
Turlock Nursing & Rehab Center Turlock, Ca
Ward Clerk
Transcribed Physician Orders for new admits, transcribed discharge paper work for patients, daily charting, daily faxing, answering and transferring calls for stations 5&6, kept station stacked with paper at all times, kept station clean at all times, assisted family and friends with questions in regards to their family.
February 2000 to January 2005
Cingular Wireless Atwater, Ca
Customer Service Rep I
Provided 100 percentage customer service at all times, outbound/inbound call center, answered over 60 calls a day, assisted customers with billing questions, adjusted account when needed, assisted customers with price plan changes or adding/removing features on account, assisted with setting up new accounts, new activations, sales on equipment or features, assisted on the floor with training new employees.
Educational Background
1994 Turlock High School Turlock, Ca
High School Diploma General
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