Supervisor Customer Service
Resume:
Management (Phoenix)
Date: ****-**-**, **:**PM ***************@*******.***
Chandler, AZ 85249
************@*******.***
Tracy Watkins
OBJECTIVE
I am seeking a new opportunity to help the communities in any way that promotes positive change and assists with supporting families in need.
SKILLS
Outstanding ability to quickly learn
Leadership
Work and communicate well with others
Responsible and able to work well unsupervised and with little instruction
Superior customer service
Computer experience -- proficient in both PC and Macintosh Platforms, software knowledge includes all Microsoft Office programs.
WORK HISTORY
May 2012 to Present
United States Department of Agriculture (USDA)
Plant Protection Aide
Supervisor: Michael Wallace
Duties included
*Surveys agricultural commodities/crops/properties to detect & determine levels of target organisms.
*Conducts administrative function, including data program and reporting.
*Participates in Emergency/Control Programs.
*Assists supervisors, PPQ Officer and/or technical expects to ensure APHIS compliance/regulation.
*Communication/Cooperation & Professionalism/PII
*Safety & Health
October 2008 -- September 2011
Rite of Passage -- Canyon State Academy, Queen Creek, AZ
Shift Supervisor
Supervisor: Marlon Marrow, 480-***-****
Duties included:
* Exercised supervisor responsibility for daily Operations.
* Maintained and managed the approved site Position Control Roster.
* Oversaw cost control relating to overtime, supplies, and/or staffing, if applicable.
* Oversaw logistics for and assisted with facilitating all extra-curricular activities including transportation.
* Assisted with Pre-Service Training when necessary and provided on-going training related to operations.
* Completed required reports and documentation in a timely manner, provided management with required reports and advised of any problematic situations.
* Complied with and implemented the policies and procedures as detailed in the appropriate manuals/handbooks.
* Ensured the highest standards were maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and procedures.
* Provided input and submitted proposals for the revision of existing and/or new policies and procedures. Assisted with and presented proposals to correct identified deficiencies and quality improvement efforts.
* Committed to attending and tracking all training and staff development classes in order to ensure sufficient hours of training for the position and all supervised staff were completed on an annual basis.
* Provided encouragement, guidance and resources to the staff.
* Acted as a positive role model and mentor for staff, treated everyone with respect.
* Head Coach Varsity Football & Track and Field.
* Supervised 39 full-time employees, set goals, provided guidance, performance feedback, and ensured work quality.
1997 - October 2008
Rite of Passage -- Silver State Academy, Yerington, NV
Unit Manager/Case Manager
Supervisor: Sam Mosley, 702-***-****
* Interactive supervision and provided ongoing Case Management for fourth- eight youth.
* Fulfilled Head Coach Responsibilities for two varsity sports (Football & Track and Field) annually.
* Supervised 7 full time staff over two shifts.
1992 -- 1997
Rite of Passage -- Silver State Academy, Yerington, NV
Group Supervisor
Supervisor: Sam Mosley, 702-***-****
* Ensured the health, safety and welfare for all students.
* Supervised and motivated 48 students through all program elements.
* Supervised 6 full time staff.
1991 - 1992
Rite of Passage -- Remote Training Campus, Shurz, NV
Group Supervisor
Supervisor: John Motley, 602-***-****
* Ensured the health, safety and welfare for all students.
* Supervised and motivated 24 students through all program elements.
* Supervised 6 full time staff.
Coach Counselor
Supervisor: John Motley, 602-***-****
* Ensured the health, safety and welfare for all students.
* Conducted daily cottage group meetings with 8 students.
* Supervised and motivated 8 students through all program elements.
March 1991 -- September 1991
Families and Youth Inc. -- Group Home, Las Cruces, NM
Residential Counselor
Supervisor: Derrick Stinson, 602-***-****
* Assisted children with general and personal problems.
* Assisted in developing structure and organization in the children's lives.
* Dealt with homeless, neglected and/or abandoned children from ages 13 to 21.
* Developed nutritional breakfast menu.
* Monitored children during overnight shifts.
* Responsible for children's safe transportation.
* Acted as male role-model and father figure.
June 1990 -- February 1991
Rivers Bend -- Group Home, Las Cruces, NM
Residential Counselor
* Dealt with adolescent girls and boys from the ages of 13 to 18.
* Assisted in providing a balanced diet by participating in the making of menus.
* Responsible for children's safe transportation to and from school.
* Controlled and monitored the children during activities and special events.
OTHER EXPERIENCE
14 years experience in head coaching varsity football and track & field sports at Rite of Passage.
Varsity Football Team Co-Captain, New Mexico State University, Fall 1986.
CERTIFICATIONS
Yearly certified JIREH (Safe management principles) instructor
NFICEP (National Coaches certification)
American Red Cross (Life Guard/First Aid)
Evidence-Based Practice (EBP), Cognitive-Behavioral Therapy, Positive Skill Development -- Running PSD Groups, Problem Solving, Moral Reasoning, Social Skills, Alternatives to Aggression, Dealing with Feelings, Dealing with Stress, Planning Skills, and Skill Teaching
Training new staff in Interactive Supervision
EDUCATION
August 1984 -- August 1989
New Mexico State University, Las Cruces, NM
Criminal Justice Major
Earned 165 credit hours
May 1984
Manual Arts, Los Angeles, CA
High School Diploma
REFERENCES
Available upon request
Contact this candidate