Customer Service High School

Confidential User

Email: ********@**************.***

Address:

City: Poynette

State: WI

Zip: 53955

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic, dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with 20 years client interface experience.

Educational Background:

High School Dipolma from Monona Grove High School, Monona WI 1/2001 to 6/1987 (General Studies)

Job History / Details:

Career Overview

Highly enthusiastic, dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with 20 years client interface experience.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Adaptive team player

Thrive on challenges

Creative problem solving

Excellent multi-task and time management skills

Energetic work attitude

Customer Service

Data entry and collection

Telephone skills

Internet Research

Email

Microsoft Office

Scheduling

Travel planning and booking

Drafting correspondence

Type 45 WPM

Accomplishments

Researched, calmed, and rapidly resolved conflicts to prevent loss of clients and accounts

Greeted customers positively on the telephone and in person

Processed cash and credit transactions accurately

Maintained, verified, and organized records in streamlined manner

Work Experience

August 2010 to November 2012

Air Wisconsin Dane County Regional Airport Madison, WI

Passenger Service Agent

Provided exceptional customer service and problem solving at the ticket counter and gate areas within a high-stress, time-sensitive, fast-paced airport atmosphere.

"Ramp" responsibilities included loading and unloading aircrafts and operating equipment utilizing safety guidelines and procedures.

Reason for leaving: Contract for Ground Handling not renewed/out-bid by another carrier.

April 2007 to August 2010

Fitz's on the Lake Lodi/Lake Wisconsin, WI

Waitress

Customer Service and cash-handling at a fast-paced, high-volume Supper Club.

Reason for Leaving: Desired a schedule allowing for more quality time with my family.

June 1996 to April 2007

Crossland Mortgage Corporation Madison, WI

Underwriting Coordinator

All-inclusive clerical support for Regional Underwriting Department at a Residential Home Mortgage Company

Reason for leaving: Company went out of business.

Educational Background

1987 Monona Grove High School Monona, WI

Graduate General Studies

3.3 GPA

Excellence in Journalism Award

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