Administrative Assistant Customer Service

Shannon Clegg

Email: ********@**********.***

Address:

City: Sherwood

State: AR

Zip: 72120

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from Wilbur D. Mills High School, Little Rock AR 1/2001 to 5/1997 (Computers)

Job History / Details:

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Resourceful

AS/400

Mail management

Self-starter

Billing and coding

Insurance eligibility verifications

Patient charting

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Resourceful

AS/400

Mail management

Self-starter

Billing and coding

Insurance eligibility verifications

Patient charting

Accomplishments

Promoted to sales administrative assistant after 12 months of employment.

Promoted to funeral home administrative assistant after 12 months of employment.

Promoted to cemetery administrative assistant after several months of employment.

Received a merit raise for strong attention to detail and exemplary customer service.

Experience

August 2004 to August 2005

Griffin Leggett Rest Hills Funeral Home & Memorial Park North Little Rock, AR

File Clerk

Maintained electronic and paper files.

Organized files, developed spreadsheets, faxed reports and scanned documents.

August 2008 to December 2012

Griffin Leggett Rest Hills Funeral Home & Memorial Park North Little Rock, AR

Cemetery Administrative Assistant

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Properly routed agreements, contracts and invoices through the signature process.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

September 2006 to August 2008

Griffin Leggett Rest Hills Funeral Home & Memorial Park North Little Rock, AR

Funeral Home Administrative Assistant

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Properly routed agreements, contracts and invoices through the signature process.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.

September 2005 to September 2006

Griffin Leggett Rest Hills Funeral Home & Memorial Park North Little Rock, AR

Sales Administrative Assistant

Designed electronic file systems and maintained electronic and paper files.Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and screened a high volume of internal and external communications, including email and mail.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Education

1997 Wilbur D. Mills High School Little Rock, AR

Computers

Office Administration coursework

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