Customer Service Manager

Michelle Fabris

Email: ********@*************.***

Address:

City: North Augusta

State: SC

Zip: 29841

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.Energetic Hotel Manager motivated to deliver superior service to eve ry guest.

Educational Background:

High School Dipolma from Career Development Training, Jacksonville FL 1/2001 to 6/2012 (Studies in implementing business with economical divide)

Job History / Details:

Career Overview

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.Energetic Hotel Manager motivated to deliver superior service to every guest.

Core Strengths

Exceptional customer service

Exceptional communicator

Inventory management systems

Customer service surveys

Cash handling expertise

Superb interpersonal skills

Sales reports and correspondence

Sales experience

Reliable

Relationship-building

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

March 2011 to April 2012

QUALITY INN & Suites Ozark, Alabama

Night Auditor

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Delivered requested items to guests' rooms.Referred guests to local restaurants and recommended attractions in the area.

Educational Background

2012 Career Development Training Jacksonville, Florida

GED Studies in implementing business with economical divide

Hotel Management courseworkCoursework in Hospitality and Tourism Management

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