Manager Customer Service

Edward Urrutia

Email: ********@*************.***

Address:

City: Metairie

State: LA

Zip: 70006

Country: USA

Phone: 505-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proven brand focused and dedicated executive manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Educational Background:

High School Dipolma from University of New Orleans, New Orleans LA 1/2001 to 5/2002 (Business Administration)

Job History / Details:

Objective

To utilize my core abilities to strategize and engage and inspire for driving team, as well as, brand results across multiple pyramids of a guest focused organization.

Summary

Proven brand focused and dedicated executive manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Selected Work Experience

TARGET CORPORATION, New Orleans, LA

Executive Team Leader (assistant manager) April 2006 - Present

Responsible for day to day operational performance of the store

Focuses of the sales floor, guest experience and food operations

Motivates an average team size of 60 team members to improve performance

Ensures guests have the best possible shopping experience during every visit

ELDORADO HOTEL, Santa Fe, New Mexico

Tour and Events Manager April 2005 - October 2005

Created and managed sales contracts and files

Acted as liaison between clients and vendors

Was responsible for billing and bookkeeping

Coordinated and expedited tours and events

Butler/Bellman/Concierge February 2004 - April 2005

Anticipated guests needs whenever possible

Responsible for room inspections and preparation

Prepared, managed and updated guest profiles

Acted as personal assistant to high profile guests

Provided guests with detailed tourist information

Secured appointments and reservations for guests

Maintained records and information systems

Assisted guests in determining desired destinations and/or attractions

Assisted Guests with arrival and departure processes according to AAA standards

Familiarized guests with facilities and amenities of the hotel

Assisted front desk with deliveries

Managed and maintained front drive and lobby areas

ASIAN ADOBE, Santa Fe, NM

Warehouse Manager/Sales Associate June 2003 - October 2003

INTERMOUNTAIN YOUTH CENTERS, Santa Fe, NM

Direct Care Worker August 2002 - May 2003

Responsible for care and counsel of group home residents

Implemented methods for teaching life skills to at- risk/underpriviledged youth

Maintained infrastructure based upon state and federal guidelines

Managed reports and files for individual residents of the home

PARK ONE INCORPORATED, New Orleans, La, Miami, Fl, Santiago, Chile

Asset Protection Specialist/Auditor August 1999 - December 2001

Created and implemented cash control procedures

Trained area managers, supervisors and new auditors on cash control and field auditing procedures

Consulted with upper management on equipment upgrades and subsequent revenue increases

Systematically audited operational records and generated audit reports

Area Supervisor January 1997 - August 1999

Assisted with the management of twelve locations and sixty employees

Assisted with weekly employee schedule, hiring and training

Made daily deposits and completed shift audits and paperwork

Maintained equipment and customer service standards

Central Parking System, Nashville TN

Contract Sales/Assistant Auditor May 1992 - November 1992

Performed systematic audits of daily and monthly location activity records

Responsible for selling and renewing monthly parking contracts

Assisted with billing and bookkeeping

Performed opening and closing activities for the office

Core Strengths

Engages and Inspires

Strategizes

Accomplishments

Target

Named 2012 Executive Team Leader District Trainer for Hard Lines and Food Operations

2009 High Potential Development Group Graduate

District Top Performer Quarter 1 2009

Eldorado Hotel

Associate of the Month, June 2005

Distinguished Service Award, May 2005

Educational Background

2002 University of New Orleans New Orleans, La

Bachelor of Science in Business Administration Business Administration

Extra-Curricular Activities

Painting, Soccer and Weight Training

References

Provided Upon Request

Contact this candidate