Quality Assurance Testing
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Title:Quality Assurance Testing Lead
**********@*******.***
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NAME: Steven Boice
ADDRESS: **** ******** **
CITY: Toms River
STATE/PROVINCE: NJ
ZIP/POSTAL CODE: 08753
COUNTRY: USA
EMAIL: **********@*******.***
PHONE:
CANDIDATE ID: 96202
CITIZENSHIP: US
Citizen
EDUCATION: Bachelor Degree
EXPERIENCE: 9
WILL RELOCATE: Open
RELOCATION INFO:
JOB WANTED: Any
RATE NEEDED: $95000 $99999
HOMEPAGE:
HOTSKILLS: QA(9), Quality Assurance(9), Testing(9)
ESUME
Steven W. Boice
1118 Glenwood Road, Toms River, NJ 08753
Experience:
Onehealthbank.com, Cranbury, NJ
Quality Assurance Testing Lead
10/00
- 4/01
*Quality Assurance Testing Lead for a developer of Web based business-to-business banking
solutions for the healthcare industry.
*Responsible for leading the testing efforts for all products under test, as well as the
corporate website.
*Tested all products for functionality, incorporating quality assurance testing
methodologies to comprehensively test all applications under development.
*White box testing was accomplished using SQL to validate database data against
requirements
specifications and development documentation.
*Performed black box testing, incorporating manual testing with human factors
engineering.
*Utilized the RSW e-test suite for regression and performance testing.
*Developed an MSWord test script/ test case template that was adopted as corporate
documentation.
*Wrote test scripts and test cases based on requirements and functionality documentation.
*Strived to implement usability and corporate standards controls.
*Responsible for issue tracking and reporting using Rational ClearQuest and Crystal
Reports.
*Interacted with project management for product enhancement review and scheduling.
Mirronex Technologies, Princeton, NJ
Quality Assurance Testing Manager
10/99
- 10/00
*Managed the Quality Assurance Testing Department for a developer of an Internet e-
commerce business-to-business application.
*Developed and implemented quality assurance testing strategies for all projects.
*Successfully managed the testing efforts for all projects and releases within time and
budget constraints.
*Evaluated automated testing tools and deployed the Rational Performance Studio (formally
SQA Robot) to automate our web based testing efforts.
*Lead the efforts of the Quality Control Management Team in implementing corporate
quality control policies and objectives based on CMM and ISO9001 compliance.
*Responsible for creating and managing the issue review board.
*A participating member of the marketing review board, the product review board, and the
engineering review board.
*As a core team member, I was actively involved in all aspects of the development
lifecycle including requirements analysis, requirements development, peer reviews, product
design, implementation, and
change control.
*Incorporated human factors evaluations and led user acceptance testing efforts.
*Aided in the design of our custom issue tracking and change control system.
*Fluent in web application testing as well as client server application testing.
*Intimately familiar with quality assurance testing methodologies and human factors
engineering.
*Generated test baselines and advanced test cases for automated and manual testing.
*Responsible for maintaining QA testing environments as well as the corporate quality
assurance intranet site.
*Key member in determine the readiness of our products for implementation and release.
AT&T, Basking Ridge, NJ
Testing Project Management Consultant
11/98
- 7/99
*Managed the Production Readiness Test for two of AT&T's premier products, Personal
Network and AT&T Local Services/Fixed Wireless.
*Successfully managed and coordinated the testing initiative as well as multi phase
testing efforts.
*Interfaced with the Product Development and Implementation Teams to gain a comprehensive
understanding of the AT&T product, order provisioning systems, and marketing objectives.
*Developed a product testing strategy based on the knowledge of the programs and systems.
*Setup pre-production testing environments to facilitate quality assurance testing and
staffed accordingly.
*Developed test cases and tracking matrices based on the requirements and expected
results of the impacted systems.
*Responsible for developing testing scripts that included the use of "se
cret shoppers" to purchase various AT&T product plans or features.
*Hosted conference calls for the testing participants to
discuss test requirements and responsibilities.
*Implemented daily conference calls for the duration of the program to provide production-
testing results to Systems Representatives and Operations Management.
*Reviewed daily status and progress reports from system managers.
*Compiled data into a tracking matrix and distributed it to the Operations and Systems
Teams.
*Worked all testing issues to resolution and compiled an ongoing project issues log.
*Coordinated with Division, District and Product Team members for testing support and
logistics needed for a quality, end-to-end, product delivery.
*Reported to Departmental Management with initiatives to improve testing processes.
Beacon Software Inc
., Edison, NJ
Quality Assurance / Business Analyst
5/97
- 10/98
Software Quality Analyst
supporting a multi-platform annuity investment financial
software package.
*Provided Technical, Quality Assurance and Administrative Support for multiple clients.
*Demonstrated knowledge of QA methodologies.
*Utilized analytical skills to recreate issues pertaining to hardware, software or
database failures.
*Developed test plans, testing strategies and coordinated project related quality
assurance testing.
*Provided resolutions to development staff including recommending specifications for code
changes.
*Utilized SQL for queries and updates to Sybase and Oracle databases.
*Worked with SQR Workbench for batch cycle & database reporting.
*Modified or developed UNIX shell scripts to run UNIX batch processes.
*Utilized SQA and automated testing tools for software testing and issue resolution
tracking.
*Managed daily fix and enhancement testing, full-system regression and stress-load
testing.
*Actively maintained and administered SQA call tracking repositories.
*Promoted to
Business Analyst
.
*Acted as a critical interface between client and development staffs.
*Participated in change control and configuration management.
*Prepared project status, scheduling and time reports for management and client teams.
*Functions included the production of software enhancement specifications, change control
documentation and release notes.
*Satisfied client needs through involvement in all phases of the product development
lifecycle.
*Tracked issues from conception to resolution.
ECCS, Inc
., Tinton Falls, NJ
Customer Support Engineer/ Remedy Action Request System Administrator
3/96
- 5/97
Customer Support Engineer
responsible for comprehensive customer support of RAID
products, new RAID technologies and high compression tape backup units.
*Demonstrated detailed troubleshooting abilities.
*Researched and recreated customer issues in test lab.
*Gained intensive knowledge of RAID technology, SCSI, data storage and networking
hardware used in conjunction with major platforms such as NCR UNIX, SunOS, Solaris,
Windows NT and Novell.
*Promoted to the Remedy Action Request System Administrator.
*Designed and administered the Remedy Action Request Call Tracking System.
*Developed the internal call tracking systems GUIs, schemas, active links and filters.
*Expanded the Call tracking system by adding important new functionality that enabled
corporate use, data tracking and access to important data as required.
Express Computerware, Jackson, NJ
Technical Consultant
8/95
- 3/96
*Trained a small technical staff on multi-user systems configuration and peripheral
repair.
*Installed and configured the Novell and SCO UNIX networks as well as the UNIX MAS90
accounting system.
*Assisted in the integration of the phone and fax-on-demand systems and initial Web Page
development.
American Computer Technologies, Edison, NJ
Field Service Technician
9/94
- 8/95
*Provided Senior Level field service to clients throughout the Tri-State Area.
*Serviced and installed PC system
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