Customer Service Sales

Tonia Lynch

Email: ********@**************.***

Address:

City: New Richmond

State: OH

Zip: 45157

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Motivated sales professional with 5 years sales representative experience.I am dedicated to my job.Customer service focused. Effective,energetic,flexible,motivated,multi-task-oriented and ambitious to learn.

Educational Background:

High School Dipolma from Live Oaks Vocational, Milford OH 1/2001 to 4/1990 (Animal Science and Management)

Job History / Details:

Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Motivated sales professional with 5 years sales representative experience.I am dedicated to my job.Customer service focused.

Effective,energetic,flexible,motivated,multi-task-oriented and ambitious to learn.

Highlights

Retail inventory management

Store operations

Store operations

Store opening and closing procedures

MS Office proficient

Conflict resolution skills

Recruiting and interviewing

Flexible schedule

Reliable

Team-oriented

Outstanding communication skills

Accurate cash handling

Accomplishments

Fulfilled all supervisory duties when Store Manager was on vacation. I have had "[10]" "[100 percentage ]" shop awards.

Experience

August 2002 to April 2008

Site Oil Cincinnati, Ohio

Shift Manager

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Trained all new managers on store procedures and policies.Trained all new managers on store procedures and policies.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas as a team member.

August 2008 to September 2011

Circle K Milford, Ohio

Assistant manager

Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Assisted with buying over the counter and communicating with retail merchants.Organized and located inventory and updated store spreadsheets.Upheld stock levels and proper pricing for multiple product lines.Authorized payment of invoices and return of merchandise.Conducted staff meetings with sales personnel to introduce new merchandise.Ran weekly and monthly strategy reports to analyze business trends and make recommendations.Managed vendor charge backs and follow up.Assisted in gathering and moving materials and equipment for the assigned displays.Effectively communicated and coordinated execution of the planograms with store management.Built effective relationships with each store to develop superior customer satisfaction.Printed various labels and tags for all merchandise.

Education

1990 Live Oaks Vocational Milford, Ohio

None Animal Science and Management

Coursework in ManagementBusiness Development trainingSales Continuing Education,Focusing on GED at the moment

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