Customer Service High School

Jessica (Hicks) Timmerman

Email: ********@**********.***

Address:

City: Highland Springs

State: VA

Zip: 23075

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Technical Adviser committed to addressing customer concerns with speed, accuracy and professionalism.

Educational Background:

High School Dipolma from Highland Springs Vocation School, Highland Springs VA 1/2001 to 2/2004 (any)

Job History / Details:

Professional Summary

Skilled Technical Adviser committed to addressing customer concerns with speed, accuracy and professionalism.

Core Qualifications

High customer service standards

Service solutions expert

Call center management experience

Conflict resolution proficiency

Customer service Team Leader expertise

Devoted to data integrity

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Proficient with Microsoft Office Suite

Experience

April 2007 to Current

G4S Integrated Fleet Services Richmond, Va

Technical Adviser

April 2007-In a fast pasted inbound State Fleet call center. I answered calls, set maintenance appointments, worked with the vendors to insure a professional and long lasting working relationship.

2009- With the addition of adding Agency Owned vehicles to the program. I was promoted to floor Team Leader over 6 other call associates, additional job responsibilities included but not limited to maintaining a spreed sheet to show the state monies saved, an Accident book (recording all vehicle Accidents, Incidents and Vandalisms.) turned in Invoice's for payment, filed, faxed, some data entry, recruited and maintained professional relationships with new vendors.

2010-to Current. Promoted to Gas-Technical Adviser, additional duties now include but not limited to, running Mitchell on Demand (to assure accurate pricing), approval limits of up to $3500.00 (Depending on the maintenance needed and the Department), key invoices for accounts payable, assist the floor Team Leader (with any problems or issues customers or vendors may have), work directly with Agency/State head representatives.

December 2002 to April 2007

Dept. of Taxation Richmond, Va.

Administrative Support Spec. II

I was able to run a mail opening machine, sort payments and vouchers for payments for all tax's including but not limited to sales, with holding and misc. tax's. Research tax accounts to process payments without vouchers, process tax returns and any other job duties assigned.

Education

2004 Highland Springs Vocation School Highland Springs, Va

GED

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