Manager Customer Service
Resume:
All I want for Christmas is a JOB (Lake Wales)
Date: 2012-12-03, 10:07PM *****************@*****.***
I am kind of a jack of all trades
I can do minor plumbing and electrical
Painting
yard work
Grunt work
Computer repair
Give me a try no job to big or small
WARREN HARASTA
Lake Wales
**************@*****.***
General Manager, Store Manager, Retail Manager
CAREER HIGHLIGHTS
More than 5 years of progressive experience in training, sales management, business development and
public relations. Experienced in general management, human resources, customer relations and
communication.
EXPERIENCE
Gold Buyers at the Mall Lake Wales Florida 2011-present
General Manager
In charge of day to day operations of store
Interviewed, Hired and Trained all personnel
Ordering and Inventory
Jr's Truck Accessories Leesburg, FL 2008 - 2010
General Manager
supervised a staff of 7. Oversaw the following departments: Fabrication, Production, Warehouse,
Maintenance, Traffic, Operations, Planning, Sales, Finance, and Office Management.
Performed marketing, sales, advertising, and customer service
Maintained excellent working relationship with local community, police and citizens
Interviewed and evaluated personnel
Interviewed and evaluated job applicants
Determined where reductions in expenditures could be made
Defined and closely monitored short and long-term goals and objectives for all departments
Responsible for profit attainment, financial and operational planning, payroll and employee performance
JR's Truck accessories Leesburg Fl 2007 - 2008
Sales/Installs
Performed all aspects of customer service and satisfaction, including answering busy multi-line phone
system, coordinating special promotions, and providing detailed information for various products.
Communicated with customers daily
Assessed client needs and recommended appropriate products or modifications
Trained in and maintained excellent interpersonal and communication skills that complement proven creative
problem solving capabilities
Visited and set up new accounts for clients and quoted prices
Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes,
complaints, and discrepancies
Harborside Restaurant Tavares, FL 2005 - 2007
Front of House Manager
Monitored day-to-day operations to ensure compliance with established standards of product quality,
service and clientele.
Received food and beverage orders, advised on daily specials, and delivered food and drinks
Managed daily operations of dining room and 2 bars and 1 Lounge
Managed a staff of 15 people and ensured adequate resources were scheduled for each Days buisness
Seneca Allegany Casino Salamanca NY 2003 - 2005
Table Games Dealer
Conducted gambling table and game, such as dice, roulette, and cards, and ensured that game rules were
followed.
Exchanges paper currency for playing chips and coin money and collected game fees and wagers
Verified, computed, and paid out winnings
EDUCATION
Certificate, 1996
US Navy, San Diego, CA
Attained Rank of Boatswains Mate 3rd class, aboard the Frigate USS McClusky FFG 41, Master Helm
Qualified, Cockswains Mate, oversaw a portion of The deck crew and Deck Seaman
H.S., 1992
JCHS, Johnson City NY
Participated In Marching Band, Jazz Band, Orchestra, Drama, And Swim Team
SKILLS
Supervision
Problem Resolution
Staffing Needs
Staffing and Management Development
Client Relationship Management
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