Manager Design
Resume:
GREGORY L. KEEFER
540-***-****/0090
Purcellville VA 20132 *********@*********.***
QUALIFICATIONS
*Interactive Voice Services: Complex messaging/host, eCRM design
IVR and ops
*Electronic Commerce: Web-enabled architecture, design and
eCommerce delivery
*Telecommunications: Technical and business information
Network Design systems, security & network design
*Professional Services: Practice build, staffing, and ops
*Information Systems Delivery: Public and private sectors
*Project & Program Management: Full life-cycle responsibility
*Training: Curriculum design and delivery
*Public speaking: Executive level presentations
PROFESSIONAL EXPERIENCE
Over 20 years experience with 3 Fortune 500 technology and telecommuni-
cation firms. Experience spans CLEC order/provisioning, internet-based
digital commerce application design/integration/implementation,
interactive voice response and mid-tier server messaging/legacy systems
integration. Functional responsibilities include program management,
business development, requirements/detail design, technical architecture
validation and program/project delivery. Technical foundation built on
operating system support including e-business architecture, design and
implementation. Responsibilities broadened to include technical product
management, training design/delivery, professional services practice
startup, alliance management and program management of multiple concurrent
projects and associated staffs. Recent work w/ major client : network/IT
outsourcing/managed services using RSA/PKI & 3DES security constructs.
ACCOMPLISHMENTS
*Led architectural/engineering teams responsible for end-to-end
transaction optimization using interactive voice, network, messaging,
web-based interface and multiple host access technologies up OSI stack
*Delivered services meeting $40M annual 1998 revenue target for
hosted Interactive Voice Response business component of AT&T;
managed 50+ PM's and support staff; AT&T Labs speech & voice recognition
*Led architectural design team responsible for CLEC telecommunications
services offer within AT&T Pacific region; delivered design supporting
ordering/procurement system currently under rollout throughout AT&T
*Led joint application design (JAD) session delivering functional
requirements and detail design for highly publicized, Internet-based
Science Learning Network (SLN), a philanthropic partnership between
private sector technology firms, 5 nationwide science museums,
universities and public education school districts
*Identified, negotiated and implemented tactical, technology-focused
business alliances in support of Corporate systems integration strategy
*Led teams responsible for completion of architecture, functional req-
uirements (FRD) and detail design supporting network-based (voice/data)
e-Commerce initiatives for major long-distance carrier, nationwide
travel agency, major pharmaceutical firm and major utility co. merger
*Conceptualized, designed and delivered national "boot camp" training
program concentrating on services-based, application solutions delivery
*Managed bid & proposal teams supporting major international systems
integration procurements
*Developed and delivered presentation & marketing collateral for profes-
sional services practice which generated first year services revenue
in excess of $1.3B, U.S. dollars
*Conceptualized/staffed/implemented specialized client-server, network-
based design and implementation teams within U.S. geography; generated
greater than $100M U.S. dollars first year revenue; clients include
RBOC's, major publisher, US-based airline, major metal-fabricator and
multiple state government agencies
*One of 3 principals responsible for identification, ROI/business case
build, funding acquisition and implementation of major client/server
based product and services program over 5 year period
*Managed nationwide UNIX SMP hardware/system software platform product;
revenue exceeded $90M U.S. dollars per annum; Sequent MPP architecture
*Designed and managed major systems integration project for large state
government agency; delivered client/server based case tracking system;
35 sites, 500+ workstations; 3-tier implementation architecture; direct
responsibility for over 100 analysts, programmers and component/system
testing personnel; the system successfully accelerated placement of
disabled workers into workforce ; state government contract based
*Evangelized UNIX-based, client-server business implementations by
invitation as technology speaker on Corporate Overview Executive
Event roster - Disney's EPCOT Center and U.S. Open, Pebble Beach CA.
*Retained by Executive Office as consultant to perform technical eval-
uations of potential acquisition candidates and technology partners
EMPLOYMENT HISTORY
AT&T OAKTON, VA & COLUMBUS, OH 1999-2002RETAIL TECHNOLOGY DELIVERY EXECUTIVE
Oversee total vendor support including architecture, design,
optimization and operations of Retail, Commercial and horizontal
banking customer self-serve transaction systems. Technologies
include AT&T InfoWorx IVR, AT&T network, Cisco routers, RSA/PKI,
IBM Message Queue (MQ), WebSphere, and S-390 environmental/host SW
AT&T SOLUTIONS SOMERSET, NJ 1998-1999DIVISION MANAGER, INTERACTIVE VOICE SERVICES INFOWORX
Managed AT&T Interactive Voice Services business division. Responsible
for delivery of projects with annual revenue in excess of $40M based on
AT&T 800# MEGACOM service, CTI and other advanced network features;
responsibility included client visits/ satisfaction, staffing,
financial, operations, integration and alliance management
AT&T SOLUTIONS CHANTILLY, VA 1996-1998SENIOR MANAGER, SYSTEMS INTEGRATION PRACTICE
*Responsible for systems integration project and program management,
supporting large client engagements within tele-communications,
utilities and healthcare LOBs
*Managed business development and project delivery organization,
providing support to assist AT&T client business managers and account
executives sell AT&T Solution's professional services into existing
base and target accounts - client acquisition through system delivery
*Delivered comprehensive IT architecture plans to a major telecom-
munications organization and a major pharmaceutical corporation
*Led evaluation team for internal project chartered with technical
review of major call center business unit prior to sale
*Delivered end-to-end technical transaction analysis in support of web-
based retailing operation to major greeting card company
*Developed practice infrastructure, including recruiting and position
profiling, during AT&T Solutions initial practice build
*Provide large systems integration bid and delivery support to Consult-
ing and Outsourcing practices
*Chaired architecture team chartered with identification of internal and
external IVR platform technologies
*Completed AT&T internal call center technology evaluation, leading to
delivery of CLEC order/provisioning architecture for small businesses
*Worked as team member, providing technical evaluation during major
utility merger discussions
UNISYS CORPORATION
BLUE BELL, PA 1995 - 1996DIRECTOR, WORLDWIDE INFORMATION SERVICES/SYSTEMS INTEGRATION
*Established and maintained worldwide business alliance partnerships,
including Hewlett-Packard and Tandem
*Provided large bid support (technical and coordination) to worldwide
team of systems integration principals (Telco, Gov't Systems)
*Developed training and marketing collateral to support worldwide
systems integration practice
UNISYS CORPORATION
BLUE BELL, PA 1989 - 1995MANAGER, UNITED STATES DIVISION
*Built four, services-based design/implementation teams; deployed
within U.S. fulfilling BU revenue targets for first year ops
*Co-designed 6-step application design & implementation methodology
*Managed U.S. technical sales support team; > $90M revenue per annum
*Managed/provided technical support for Cambridge Technology initiative
*Co-designed/implemented automated proposal system for Unisys, U.S. Div.
UNISYS CORPORATION
ALBANY, NY 1986 - 1989PROJECT MANAGER, EASTERN REGION
*Program managed service-based deliverables at 3 major state agencies;
3-tier architecture model:PC/Unix workstation, Sequent MPP Unix server,
IBM/Unisys mainframe integration
*Managed over 100 analysts/developers during multi-site, phased prog.
*Managed bid capture process for multiple, major public sector
professional services and hardware awards
*Served as lead technical architect for major state-wide desktop/
server implementation
BURROUGHS CORPORATION
ALBANY, NY 1981 - 1986SR. SYSTEMS ANALYST, EASTERN REGION
*Provided technical support (operating system) for DOS/CTOS PC's
*Provided operating system support (MCP) for mainframe customers
*Eastern regional technical & training support lead for Xerox 9700
intelligent page printer
*Technical instructor at Eastern Area Training Center
TANDY CORPORATION
ALBANY, NY 1976 - 1980MANAGER, EASTERN REGION
*P&L responsibility for major retail business (Radio Shack)
*Recruited/hired/trained for aggressive manager-trainee expansion
*Co-designed marketing/technical program for TRS-80, Model 1
*Attended and completed first formal college track program; met
personally with Charles Tandy
TANDY CORPORATION
ALBANY, NY 1971 - 1976SALES ASSOCIATE, EASTERN REGION
* Commission sales, Radio Shack
* Assisted with major expansion within 3-state area
* Developed commercial sales channel to colleges/universities
EDUCATION: Roberts Wesleyan College
Rochester, New York
BS
Mathematics
State University of New York
Albany, New York
Post-graduate work, Computer Science
Numerous OTJ management & technical courses
including AT&T Leadership Development Program
AWARDS RECEIVED *AT&T Y2K Excellence Award Floram Pk NJ
*Unisys President's Award Blue Bell PA
*Unisys Outstanding Prog. Contribution Blue Bell PA
Blue Bell, PA.
Burroughs Detroit, MI.
*Corporate Award, Outstanding Technical Achievement
*Regional Award, Technical Achievement
Tandy Corp. *Eastern Regional Award, High Net Profit
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