Manager Project

Patrick Kane

Email: *********@********.***

Address: **** ****** *******

City: Brunswick

State: OH

Zip: 44212

Country: USA

Phone: 440-***-****

Skill Level: Management

Salary Range: $110,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PATRICK J. KANE

Rm 13F aa 7887 Hub Parkway. aa Valley View, OH 44125 aa 440-***-**** aa *********@********.***

QA Software Testing Manager

PROFILE

Highly accomplished technology management professional with extensive record of success in computer operations, IT development, web testing, and mainframe operations. Expertise in project management, web testing, quality & defect management, and system integration. Excellent problem-solving skills.

Areas of Expertise

Defect & Quality Management aa Integrated System Testing aa Project/Program Management aa IT Operations aa Process Improvement aa Report Generation aa Cost Control aa Oracle Management aa Technical Writing

PROFESSIONAL EXPERIENCE

Safeguard Properties, Valley View, OH 2012 aaa Present

Software Quality Assurance Manager (2012-Present)

Hands-on, Manager of entire corporate QA effort. Created current processes in use regarding: Over-all Testing Strategy, Processes, and Automation. Coordinates the efforts of 6 resources for work distribution, prioritization, scheduling for an Enterprise Mortgage Field Services company. Manages the test projects from the integrating of test resources with the Business Analysts through development and implementation. Engages the business clients in providing UAT and signoffaaas. Provides additional training as the business requires.

Amdocs Inc., Brecksville, OH 2010 - 2012

Group Lead - QA Software Testing (2010-2012)

Hands-on, managing of work distribution, prioritization, scheduling, and resource allocation for $1.53B software publishing and consulting services company. Coordinates 4+ offshore personnel and training. Ensured compliance with budgets. Directs issue resolution and provides support for multiple IT organizations. Technical and Functional Expert, overseeing process development, infrastructure planning, and technology implementation. Prepared project business cases and managed test projects and product releases.

Performing integrated system test strategy design and execution, test conflict resolution, resource scheduling, project estimate review, feasibility determination, project tracking, compliance monitoring, and cost tracking. Works closely with project managers and developers throughout integrated system testing and user acceptance testing. Utilizes process driven SDLC for all projects.

aa Focused on return-on-investment by:

o Improved testing functions by refining processes and documenting solutions.

o Consistently delivered defect-free applications for user acceptance testing and production.

o Elimination of Development re-work by early identification of quality issues.

AT&T (formerly SBC and Ameritech), Brecksville, OH 1990 - 2010

Senior Technical Team Lead aaa QA Software Testing (2007-2010)

Hands-on, managing of work distribution, prioritization, scheduling, and resource allocation for $124B national telecom company. Coordinated 16+ personnel (onshore and offshore) and assisted with hiring and training. Ensured compliance with budgets. Directed issue resolution and provided support for multiple IT

Patrick J. Kane aa Page 2

organizations. Technical and Functional Expert, overseeing process development, infrastructure planning, and technology implementation. Prepared project business cases and managed test projects and product releases.

Performed test strategy design, test conflict resolution, resource scheduling, project estimate review, feasibility determination, project tracking, compliance monitoring, and cost tracking. Served as backup to Senior Technical Director. Worked closely with project managers and developers throughout integrated system testing and user acceptance testing.

aa Improved testing functions by refining processes and documenting solutions.

aa Saved more than $1.1M by leading internal testing that eliminated quality issues and facilitated on-time delivery of ATM, Lightspeed, USTAT, SBS Wire, and Enterprise Refund systems.

aa Consistently delivered defect-free applications for user acceptance testing and production.

Oracle Table Data Manager / Technical Architect (2006-2007)

Developed architectures and defined solution structures. Performed analyzes of customer business and IT issues. Led technical engagements. Monitored projects. Coordinated activities of offshore resources as needed. Validated schemas, tables, columns, and definitions. Oversaw RACF maintenance for Ohio region, including data access, security access, and adds/changes/deletes. Trained offshore developers.

aa Improved IT security by reconciling month security reports from Corporate Information Security.

aa Contributed to quality improvement by ensuring CMM Level 2 compliance.

aa Monitored work of Accenture offshore teams to ensure quality of developed products.

aa Actively involved in code review walkthroughs and conducted code revision meetings.

Technical Architect - ASBS Development (1995-2006)

Carried out development and maintenance of Ameritech Summary Bill system. Led client meetings. Performed system planning, analysis, and design. Developed prototype screens.

aa Successfully delivered system for deployment of system still in use today.

aa Designed internal security to prevent unauthorized access into system.

(AT&T/SBC/Ameritech, continued)

Technical Architect - Customer Look-up Your Data Express (1990-1995)

Oversaw and carried out development and maintenance of key portion of new system to process payments from 30+ billing systems. Developed code for major payment feed and payment input balancing modules. Designed multiple client and developer utilities. Resolved issues.

aa Provided 24x7 support, resolving issues relating to missing data feeds, missing accounts, and out-of-balance conditions due to missing data.

CAREER NOTES: Previously held positions of Technical Architect and Computer Operations at OHIO BELL/AMERITECH. Details available on request.

EDUCATION & TRAINING

Completed programs in MIS and Application Engineering, MIS Business School, Kent State University

White Belt and Yellow Belt Six Sigma Training

AT&T Project Management

Defect Management

SDLC Methodologies

TECHNICAL SKILLS

Applications: MS Office, Visio, Net Meeting, DB2, QMF, ChangeMan, Exchange, Syncsort, SAS, IMS, TSO/ISPF

Development Tools: Mercury Quality Center, Toad for Oracle, SPUFI, SQL Assistant, CLIST, COBOL II, File Aid, JCL, Quantum, QMF for Windows, RequisitePro, Quick Test Professional (QTP), Test Complete

Platforms: Windows, UNIX, Oracle, Z/OS, MVS

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