Training Engineer

Eric Joyner

Email: abp2hd@r.postjobfree.com

Address: *** ******* ***

City: Savannah

State: GA

Zip: 31419

Country: USA

Phone: 912-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Eric C Joyner

103 Grayson Ave

Savannah, GA 31419

USA

Email:abp2hd@r.postjobfree.com

Home: (912) - 6579779

Objectives: Mission Coordinator, Operations Planner, Systems Security Analyst, Systems Integrator, Systems Trainer, Field Support Representative, Help Desk Technician, Hardware Specialist.

Work Experience

Self Employed: May 2012 to Present

Personal Computer and Network Support Technician

Providing technical support for computer users having problems, with home computers, printers, and wireless networks. Support includes the reload of Microsoft Windows products, the installation or replacement of internal parts as required or requested. Configuration of wireless network devices.

US Army Civilian Jan 2012 to May 2012 ManTech contract reorganized to government service.

ManTech Telecommunications and

Information Systems Corporation

Fort Hood, TX

July 2002 to Dec 2011: Senior Staff Systems Analyst

Coordination and management of all Program Executive Office Command Control Communications Tactical (PEO C3T) support provided to the unit. In this role, I coordinated, managed, the activities of all subordinate support personnel. Provides leadership, organization, and synchronization of Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) systems and enabler Field Support Representative / Field Software Engineer-provided support training. Ensures installation and unit commanders are supported with Army digital training management systems. As a functional proponent for the Army Digital Training Management System, associated subsystems, and next generation variants, ensures seamless integration and troubleshooting of digital systems used to manage unit training programs. Ensures digital integration of units from company, battalion, Unit of Action, through Unit of Engagement levels. Provides digital systems tailored to the requirements of commanders to plan and execute training program IAW FM 7-1 (Battle Focus Training). Supports commanders in their transition from a training managing system using stand alone software products to training managing system using interactive, web-based, digital system of systems interface capability. Provides digital training for systems that enable commanders to quickly collect, analyze and manage critical training data and capability to manage training and education programs and training resources more efficiently. Deployed as required to support training contingency, and operational requirements of selected operational and tactical units.

Training Analysis. Applies advanced methods, theories, research, and training techniques to the solution of advanced networking, configuration, software, and hardware problems. Reviews unit structures, missions, training guidance, and available training data of supported units. Identifies commander requirements to manage training data, activities, and resources. Reviews services and products provided by training providers. Identifies core products, effectiveness of products, and efficiency in product delivery. Identifies discrepancies in expectations between training consumers and training providers. Identifies trends that may impact future requirements. Applies a working knowledge of Army and TRADOC training policies and procedures in assessing operations and administration of unit training programs and command training resources. Applies a comprehensive knowledge of command goals, objectives, and training programs in assessing unit requirements. Assesses local training capacity and installation training demand. Collects, organizes, analyzes, and transmits training data and analysis to training stakeholders as appropriate. Uses graphics and spreadsheets to tally and assimilate data into reports for presentation. Provided analysis to planners in developing new or revised training and educational programs.

Digital Systems Administration and Troubleshooting, Based on analysis and discussions with leaders and commanders on training management requirements, develops seamless process for digital systems integration. Ensures digital systems enable commanders to more effectively and efficiently create training calendars, schedules, battle rosters, and After Action Reports; develop Mission Essential Tasks Lists and reporting formats; track individual and collective training activities/events; track warrior skills and status of special certification and qualification skill sets; task organizational elements, units, personnel, and equipment. Serve as a single point interface between the supported units and Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) in order to provide the commander and staff a single point of contact to access all resources available for Battle Command (BC) systems and enablers. Ensure system users know how to request technical assistance to support training and to use the application mechanisms to report system software, hardware, and networking issues using the Single Interface to the Field/Incident Reporting Module. Ensures commanders, leaders, and operators are kept abreast of the latest developments in digital training management and battle command systems. Makes on-site visits with users to assist in automating training, troubleshooting and USF functions.

Digital Systems Security, Assures system integrity. Conducts ongoing IAVA compliancy audits and reviews procedures of organizational users to ensure system access is not being compromised. Advises leaders of any requirements to comply with system integrity guidelines such as physical configuration to secure Privacy Act data and authorization for system access. Schedules, monitors, and verifies the integrity of system backup systems. Identifies and corrects security vulnerabilities and is responsible for assisting with user access and access control safeguards. Ensures unit digital systems are operating in compliance with Army automation security requirements.

Digital Systems Instruction, Technical Support and Field Support. Serves as the primary representative throughout all Army formations (BCT/SBCT through corps) and institutions for all things pertaining to digital (BC) Battle Command systems and enablers during all BC/USF Battle Command, Unit Set Fielding phases to support combat commanders in continuous, full spectrum expeditionary operations. Advises the commander and trains leaders and Soldiers on the capabilities, integration, and employment of the BC SoS and supporting enablers. Assists or conducts instruction on all variations of digital training management systems to operators, leaders, and training resource providers. Serves as a gunner of digital Techniques, Tactics and Procedures (TTP) in support of BC as a weapon system. Develops training material and schedules training classes. Training includes the use of training management tools such as database development, data reporting formats, data tracking systems, and tools used for training analysis. Assists in the development or reviews operator manuals, system function descriptions, and troubleshooting instructions. Provides technical assistance to systems users. Monitors and troubleshoots system applications. Recovers data in the event of hardware or software failure. Ensures customers receive current versions of supported software as they become available. Installs software upgrades when requested. Configures, upgrades, and troubleshoots any hardware and software components. Conducting critical digital program testing and walkthroughs. Tests software on operator workstations when requested. Ensures complete resolution of any digital training help call and documents actions taken.

Staffing KSAs:

Knowledge of and ability to apply Instructional Systems Development principles and practices to analyze, evaluate, and plan training and educational requirements concerning the effectiveness and efficiency of a wide range of training and educational programs offered.

Knowledge of regulations, policies and precedents which affect the training program and related support resources.

Knowledge of data base management systems, data manipulation, retrievals, and data base management systems architecture relative to the update, storage, and retrieval techniques for courseware development, tracking, maintenance, and inventories.

Knowledge of and ability to apply qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of training technology programs.

Knowledge of program goals and objectives, work processes and administrative operations of the organization to support training and professional development programs.

Knowledge of systems architecture and systems operation (i.e. hardware- and software-capable).

Knowledge of systems integration, configuration, and network administration.

Knowledge of organizational mission/function, structure, and staff requirements.

Ability to gather and analyze information for recommendations to senior leadership on all aspects and issues of the organization's education and training program.

Ability to communicate orally and in writing.

Ability to apply functional knowledge in the development of automated C4ISR systems and apply user requirements in design of digital training systems and operational tactics, techniques and procedures.

Factors:

Supervisory Controls.

I supervised subordinate digital systems engineers and participate in their performance objectives development and reviews. Within the framework of priorities, funding and overall training program objectives, set mutually acceptable projects, develop deadlines and set scope of work to be done. Independently plans and carries out assignments; resolved any conflicts; interprets policy in terms of established objectives and informed manager of potentially controversial findings, issues, or problems with widespread impact, provides oversight and direction to other C4ISR support personnel as appropriate. Independently contacts other commands, U.S. Army staff representatives, Army training institutions, major commands and other installation headquarters to obtain and verify information. Insured the completion of projects, analyses, studies, evaluations, reports or recommendations are reviewed for compatibility with organizational goals, guidelines, and effectiveness in achieving intended objectives. Insured completed work was also reviewed by other military training stakeholders whose programs and employees would be affected by implementation of recommendations.

Guidelines.

Guidelines include operating instructions, manuals, agency or command policies and regulations and sources on future technologies. Within the context of regulatory guidelines, I selected, interpreted, and refined or develop more specific guidelines such as implementing methods for the measurement and of effectiveness and productivity in the administration and operation of C4ISR digital system programs. Developed and tailors specific procedures based on uniqueness and strategy required for digital systems training. Using considerable judgment in interpreting the application of the general guidelines and the adaptation of, or development of, new digital systems.

Complexity.

Assignments involve providing management and continuity for the design and development of present and future training and support technologies. Studies and analyzes methods to improve the accuracy and timeliness of digital training technologies, C4ISR support, and develops instructions for using those technologies. Consider information needs and level of detail needed to satisfy a variety of user requirements. Assignments are seldom clear-cut and require varying degrees of initiative which I used to identify deviations. Issues involved routinely include policy questions in which there are differing views, and in which there exist little or no prior experience on which to base decisions. Evaluates and uses untried approaches and techniques. Devise approaches and mechanisms for coordinating efforts of diverse groups to provide improved training programs.

Education

45 Credit Hours, Business Computer Programming, and System Analysis for Mainframe and Personal Computer Systems, Computer Science, Central Texas College, Killeen, TX

Technical Education

Army Battle Command Systems Training Courses:

Digital Systems Engineer Certification

AFATDS Operators Course AN/GYK-57 (124 Hours)

BCCS Server System Administrator Course AN/TYQ-133 (35 Hours)

AMDWS Operators Course AN/GYQ-88 (57 Hours)

ASAS/DCGS-A Operators Course AN/TYQ 93/93B (90 Hours)

BCS3 Operator Course AN/GYK-6 (48 Hours)

C2PC Operator Course (24 Hours)

CPOF Operator / Administrator Course AN/TYQ137 (40 Hours)

FBCB2 BFT System User Course AN/UYK-128 (32 Hours)

FBCB2 System User Course AN/UYK-128 (40 Hours)

Ku Band SATCOM Tactical Terminal Operation & Maintenance Course AN/TSC-167 V 1/2 (30 Hours)

MCS Workstation 6.4 AN/PYQ-6C (40 Hours)

Advanced Tactical Network Training Course Phase I (120 Hours)

Advanced Tactical Network Training Course Phase II (120 Hours)

Cisco Certified Network Associate (CCNA) (40 Hours)

Comptia Network + - Systems Network Course (40 Hours)

MS SQL Server 2000 Systems Network Courses (40 Hours)

MS Windows Server 2000 Admin Systems Network courses (40 Hours)

DOD Information Assurance Awareness Course Ft. Gordon, GA

Information Assurance Security Officer Certification Course Ft. Gordon, GA

SPECIAL QUALIFICATIONS

Security + Certification COMP00 102*******

Prepping for Windows 7/8 Certifications

HARDWARE: Servers, Routers, Switches, Desktop, Laptop PC and peripherals, MIL Standard Radios

SOFTWARE: Microsoft Applications

SIGNIFICANT EQUIPMENT:

Army Battle Command Systems (ABCS) / Army Tactical Command and Control Systems (ATCCS) Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR).

SECURITY CLEARANCE: Top Secret

EXPERIENCE

United States Army

April 1974 to April 1992

Supported MOS: 75B/74B/63B/12B

YEARSEXP: 20

EXPERTISE: Military Defense Systems, Training Management, Test Operator, Computer building

YEARSEXP: 12

EXPERTISE Digital Systems Engineer, Training Resource Management, Computer Support, Help Desk Technician.

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