Medical Customer Service

Deborah Chenault

Email: *********@********.***

Address: **** ***** ****

City: Columbus

State: OH

Zip: 43204

Country: USA

Phone: 614-***-****

Skill Level: Entry

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DEBORAH CHENAULT

3175 Eakin Road Columbus, OH 43204 614-***-**** or 614-***-**** ***************@******.***

*RHIT ELIGIBLE*

PROFESSIONAL SUMMARY

A skilled Health Services professional with 10+ years in an array of Health Information Technology Competencies and possess a strong background in supervision and management. Accomplish tasks with limited supervision and the ability to multitask in high pressure situations. Strong administrative and customer skills with 20 + years experience which includes data entry and data processing. Well versed in HIT skills such as medical charts, medical records, physician transcribing, and patient charge processing, scheduling, and patient registration. Knowledgeable in the policies and procedures that surround in-patient as well as out-patient record keeping, and have hands on experience with medical software such as SoftMed, CaseManager, MOSS, DOTS, E-WEB, LOTUS 123, StarNavigator, ORB, and Health Manager.

EDUCATION

DeVry University Columbus, Ohio Graduated: 10/2012

Associate of Applied Science in Health Information Technology

Leeward Community College Pearl City, Hawaii Graduated

Associate of Arts in Liberal Arts

West Coast Trade School Torrance, California Graduated

Key Punch

MILITARY EDUCATION

Administration Specialist 71L10 Fort Jackson, S.C.

Primary Leadership Course NCO ACAD Fort Richardson, AK

SPCRS Administration Specialist 71L20 USATC Fort Eustis, VA

Personnel Records Specialist 75D USATC Fort Eustis, VA

Aviation Command & Staff USATC Fort Eustis, VA

Signal Leadership Course USATC Fort Eustis, VA

1 SGT/UNIT Administration 71L40 ESJC Fort Rucker, AL

Army Pre-Commission Course USATC Fort Eustis, VA

Patient Administration Specialist 71G AAHS Fort Sam Houston, TX

Personnel Sergeant 75Z USATC Fort Eustis, VA

Retention NCO USATC Fort Eustis, VA

RELATED SKILLS/CERTIFICATIONS

Healthcare: Basic Medical Terminology, Human Anatomy, Physiology, Pharmacology, ICD-9-CM and CPT Coding, Health Information Processes and Systems, Health Information Computer Hardware and Software Healthcare and Reimbursement, Legal Issues in Healthcare, CPR, First Aid, Medical Record Assembly/Analysis, Medicare/Medicaid, Medical Statistics, Coding Code of Ethics, and HIPAA, Medical Coding, Storage and Retrieval, Scanning. Release of Information

Hardware: PC, 029 and 059 verifier, Wang, IBM, 3M Computer, Fax Machine, Select II Typewriter, and i5200 scanner

Software: Microsoft Office (Word, Excel, PowerPoint), 3M Encoder, Epic, StarNavigator, SoftMed, ORB, Streamline Health, Practice Fusion Software, Internet Explorer, e-mail

Business: Health Care, Administration, Customer Service, Management, Postal Services, Data Entry, 10 Key Entry, Key Punch

Seminars: 2012 OHIMA Convention, Columbus, Ohio: Advance HIPAA, Privacy, and Security Case Studies

HEALTH INFORMATION TECHNOLOGY EXPERIENCE

Initiated the medical chart and then routed the chart to the appropriate personnel

Pulled charts daily for patients who are scheduled and made sure that the date of service was stamped on the progress note

Inserted any lab results or other results needed for review by the provider

Checked for patient identifying information on all documents

In coordination with established policies made sure that payor information had been verified for each scheduled patient and that all patients were called the day before to confirm appointments

Inserted all other documents in patients charts in accordance with program requirements, policies and procedures established at the direction of the clinical staff

Pulled charts as needed for special audits, peer review, and to refill requests

Transferred old charts to new charts

Placed out guide when charts are pulled out

Mailed out requests for records when presented with a properly completed medical release

Made copies of records in response to in-coming medical releases

Prepped records for storage and ensured all records were within hospital compliance, HIPPA

DEBORAH CHENAULT Page 2

3175 Eakin Road Columbus, OH 43204 614-***-**** or 614-***-**** ***************@*****.***

Professional Experience

State of Ohio, ODRC, Pickaway Correctional Institution, Orient, Ohio 43146 (02/2009-09/2009)

State Tested Nursing Assistant

Assisted patients with daily ADLs (activities of daily living) such as bathing, dressing feeding, grooming, and hygiene.

Provided catheter and colostomy care.

Took and document vital signs (blood pressure, pulse, respirations, and pulse ox), weight, and height, Accuc-Chek, I&Os (input and output) according to policy and procedure.

Documented In-processed Admission and discharge documents according to policy and procedure.

Assisted with walking, toileting, making beds, and ROM.

Cleaning equipment as needed

Delivered hand carried medications according to policy

State of Ohio, ODRC, Madison Correctional Institution, London, Ohio 43140 (12/2007-06/2009)

Health Information Technician

Maintained departmental records using a complex computerized filing system to retrieve files, locate missing records, file new and updated information, merge duplicate records, abstract charts, and purge old records.

Respond to staff requests for patient records by retrieving, copying, and delivering medical files and microfilm records.

Assisted physicians with completion of medical record deficiencies, which must be resolved within 30 days of patient discharge to ensure compliance with JCAHO and state regulations.

Perform chart constructions and used the department's computer system to compile, monitor, and file legal documents pertaining to patient medical information.

Update name changes and medical record numbers in the hospital computer system.

Issued medical record numbers as needed for new and/or transferred inmates.

Delivered and retrieved incomplete charts according to departmental policy.

Retrieved patient charts and refilled charts in proper sequence; completed out guides for pulled charts.

Scheduled inmate sick-call, Dental, and off-site appoints such as specialty clinics (OSU).

Updated changes, extracted, lab reports, x-ray, and discharge summary from outside hospitals according to HIPAA and ODRC protocol.

Prepared medical records for parole board review and releases.

Assisted the department by answering phones, outside inquires, and performing other duties as assigned.

State of Ohio, ODRC, Pickaway Correctional Institution, Orient, Ohio 43146 (02/2007-12/2007)

State Tested Nursing Assistant

Assist patients daily with ADLs (activities of daily living) such as bathing, dressing feeding, grooming, and hygiene.

Provide catheter and colostomy care.

Take and document vital signs (blood pressure, pulse, respirations, and pulse ox), weight, and height, Accuc-Chek, and I&Os (input and output) according to policy and procedure.

In processed and documented all inmate admission and discharges according to departmental protocol.

Ohio Health, Doctors West, Columbus, Ohio 43228 (03/2001-06/2007)

Medical Records Clerk/Unit Coordinator/Hospital Charter/PCA

Created patient folders for new ER patients using unique identification numbers according to established protocols.

Retrieved patient charts and refilled charts in proper sequence; completed out guides for pulled charts.

Copied physician-dictated Sorted and filed loose paperwork in patient charts; maintained medical records in proper order.

Reports and complied with requests for copies of patient records from patients and other persons such as physicians, attorneys, and insurance companies following departmental policies to safeguard patient confidentiality.

Locating records, this has been checked out or is missing, in accordance with departmental policies for safeguarding patient records.

Followed established departmental policies, procedures, and objectives, continuous quality improvement objectives, safety, environmental, and infection control standards.

Performed miscellaneous job-related duties as assigned. Performed other routine clerical tasks.

Release of Information according to HIPAA, departmental policies, procedure, and protocol.

AFFILIATIONS

Student Member, OHIMA- Ohio Health Information Management Association

Student Member, AHIMA- American Health Information Management Association

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