Customer Service Technician

Danny Daniels

Email: abp2ao@r.postjobfree.com

Address: **** ******** ***** *****

City: Saint Louis

State: MO

Zip: 63129

Country: USA

Phone: 314-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Danny Kevin Daniels

5015 Nicholas Ridge Drive, Saint Louis, MO. 63129, 314-***-**** E-mail: abp2ao@r.postjobfree.com

Objective

Seeking an IT Management Position with over 30 years in the Information Technology field.

Experience

READINESS MANAGEMENT SUPPORT / IAP Worldwide Services, IRAQ 11/2005 TO 12/2011

IT Manager

Strategy & Planning

* Lead the IT Department's operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

* Made recommendations for the improvement and growth of the IT infrastructure and IT systems.

* Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.

* Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

* Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

* Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Operational Management

* Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.

* Developed a team to support our 150 million dollar warehouses using IBM's Maximo software.

* Oversee provision of end-user services, including help desk and technical support services

* Direct research on potential technology solutions in support of procurement efforts.

* Keep current with the latest technologies.

* Approve and oversee projects and project portfolio.

* Practice asset management for IT hardware, software, and equipment.

* Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

* Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.

Knowledge & Experience

* Strong technical knowledge of network and PC operating systems.

* Strong technical knowledge of current network hardware, protocols, and standards, and satellite systems.

* Extensive application support experience.

* Proven experience in IT infrastructure planning and development.

* Excellent understanding of the organization's goals and objectives.

* In-depth knowledge of applicable data privacy practices and laws.

* Strong understanding of human resource management principles, practices, and procedures.

* Strong understanding of project management principles.

Personal Attributes

* Strong leadership skills.

* Excellent written and oral communication skills.

* Excellent interpersonal skills.

* Ability to conduct and direct research into IT issues and products as required.

* Ability to present ideas in business-friendly and user-friendly language.

* Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.

* Highly self-motivated and directed.

* Keen attention to detail.

* Proven analytical, evaluative, and problem-solving abilities.

* Ability to effectively prioritize and execute tasks in a high-pressure environment.

* Exceptional customer service orientation.

* Extensive experience working in a team-oriented, collaborative environment.

* Currently hold a Secret Clearance

KELLOGG, BROWN & ROOT, IRAQ, 5/2004 TO 11/2005

IT Manager

* Manage the IT department overseeing new projects and maintaining current communications.

* Install, maintained and support KBR's on-base network and computers.

* Configure and install Motorola wireless equipment, Cisco switches & cabling.

* Maintain and troubleshoot KBR's satellite Internet and related services.

* Interface with the managed ISP, theater IT support groups and counterparts at other camps to keep our network services up, maintain supplies and keep our customers happy.

* Mentored others in installing, maintaining and supporting equipment.

AT&T, BRIDGETON, MISSOURI, 1/2000 TO 7/2003

CNAIII / Network Operations Specialist / VoIP

* Maintained the VoIP network with knowledge of along with hands-on experience NT4.0, Clarent & Cisco routers, switches, unix, 3com, Sun. Sonus equipment (gsx9000, SGX2000, PSX6000 & NFS Servers), CommWorks, HP Openview. Clarent Gateways, Baytech Remote Access Modules, Telsoft Okeford Protocol Converters. ODS Hubs, Digital Solo CSU/DSU Shelves & Tellabs Echo Cancellors.

* Backend Complex Hardware: HP Servers/Managed Hubs, Cisco 5500/6500 Catalyst Switches & Cisco 7513 Routers, Solaris firewalls.

AT&T (FORMERLY WESTERN UNION), BRIDGETON, MISSOURI, 1/1991 TO 1/2000

Customer Support Technician / LAN Technician

* Acted as a LAN Technician supporting Microsoft Mail and Exchange along with other LAN software and gateways and eventually became a tier II technician.

WESTERN UNION, BRIDGETON, MISSOURI, 9/1987 TO 1/1991

Customer Support Technician

* Supported our email software "Easylink" along with all 3rd party email software.

* Worked with customers using X.25 to access Easylink via Tymnet from overseas.

WESTERN UNION, HOUSTON, TEXAS, 3/1980 TO 9/1987

Senior Installer / Auto / Electronics Technician / Outside Plant Technician /

* Maintained electrical and mechanical continuity of operation of telegraph, facsimile, telephone and central office equipment incidental to data transmission.

* Diagnosed and isolated electrical, mechanical and other faults in circuits outside the central office and at customer locations.

* Installed and maintained telex equipment along with voice and high-speed circuits. CRT telexes came about and IBM desktop computers along with Zilog mainframes for the post office.

* Installed relocated and removed all classes of inside plant equipment.

* Ran power, spliced, relocated, removed and repaired all types of cable circuit wire for all the inside plant equipment such as multiplexers, telex and twx boxes.

US AIR FORCE, 9/1975 TO 9/1979

Outside Wire and Antenna Repairman

* Honorable discharge obtaining the rank of Sergeant.

* Awarded the Air Force Commendation Medal in 1979.

* Held a Top Secret SBI Clearance.

References Available On Request

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