Customer Service Manager

Lisa Lafratta

Email: abp2a0@r.postjobfree.com

Address: *** *** **** **

City: North Attleboro

State: MA

Zip: 02760

Country: USA

Phone: 508-***-****

Skill Level: Director

Salary Range: $38,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Lisa LaFratta

ABOUT ME

EDUCATION

EXPERIENCE

12/05/70 185 Old Wood Road North Attleboro MA USA 02760 Tel: 508-***-**** E-mail: abp2a0@r.postjobfree.com

I am currently an office manager with 14 years of experience. I offer strong attention to detail and am very proficient in Microsoft Office, Excel, Outlook and Quickbooks. I'm strongly motivated and energetic with an outstanding attendance record. I am honest and very dependable.

Associate In Applied Sciences Sep 1988 - Jun 1990 Endicott College

Office Manager Sep 1995 - Present LaFratta Electric, Inc. (North Attleboro, MA)

* Coordinate and supervise the cost accounting and payroll departments. Create and maintain financial statements using Quickbooks. Contact customers for support document requests regarding general ledger and other module entries. Contact customers whose checks are returned and follow established procedures to make payment arrangements. Control budgeting, financial reporting, inventory costs, cash management, business plan development, financial analysis and capital expenditures. Control cash functions and invest excess company funds daily. Control expense accounts and inventory expenses. Consolidate insurance coverage. Coordinate sales tax audits and employee benefit deductions. Collect past due balances. Calculate, prepare and distribute all payroll checks and affiliated tax returns. Coordinate employee benefit deductions. Advise customers of suspended account status, request dates for payment on delinquent accounts and update customer information. Act as key contact for major customers, vendors and professional consultants. Use a multi line phone system to answer calls and transfer them to the appropriate person. Negotiate and prepare bids.

Bank Teller Aug 1990 - Dec 1995 Fleet Bank (North Attleboro, MA)

* Maintained proper cash limits, cashed checks, accepted deposits and issued cashiers checks, money orders, travelers checks, cash advances and funds transfers. Cash handling, customer service, balance drawer, petty cash and place orders for inventory. Supported clients in all banking transactions. Researched and resolved banking issues and account discrepancies.

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