Sales Customer Service

Nathaniel Ford

Email: *********@********.***

Address: **** **** **

City: Galena Park

State: TX

Zip: 77547

Country: USA

Phone: 832-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NATHANIEL FORD

1208 Sage Dr. Galena Park, TX 77547

832-***-****, 832-***-**** *********@********.***

SALES ASSOCIATE

EXPERIENCED IN THE AUTOMOTIVE INDUSTRY

DRIVES PROFITABLE GROWTH BUILDS CUSTOMER/EMPLOYEE LOYALTY HIRES/TRAINS/LEADS STAFF

Results-driven, highly-technical professional with a successful history of linking Strategic Sales Initiatives with Operational Efficiencies across multi-million dollar businesses to optimize sales opportunities, drive improvements, and maximize the overall revenue growth/profitability of the firm; Supervises/develops diverse teams, cultivates client relationships, and streamlines processes to execute progressive plans, identify/resolve problems, and develop solutions; Analytical and flexible with superior communication skills to interact with staff/clients and quickly respond to emerging situations; Combines tenaciousness with innovation to guide employees, increase market share, and surge revenue growths to new heights.

SELECT AREAS OF EXPERTISE

Builds Instant Client Rapport

Forecasts Revenues

Reporting/Analysis

Articulate Communicator

Prospects New Customers

Develops Referrals

Expert Negotiator

Leader/Self Starter

Consultative Sales Techniques

Ethical/Dependable

Staff Supervision & Training

Adheres to Policies/Procedures

PROFESSIONAL EXPERIENCE

RECEIVING LEAD/MEN`S DEPARTMENT MANAGER 2006-2012

Sears Holding: Pasadena, TX

Drove sales revenues and operational efficiencies while hiring/training/supervising quality staff members, analyzing sales, directing/maintaining dock, warehouse, and store activities, overseeing stock levels, and creating enticing store displays to enhance the customer experience and maximize profits; Recognized for Superior Performance with a Promotion to Manager/Lead Associate of the Men`s Department.

Developed plans to maximize sales/net profits and Ascend the Store`s Sales Volume.

Hired and Supervised a Diverse Staff; Increased Employee Retention by providing constructive performance feedback, training staff on operational best practices, and offering advancement opportunities.

Scheduled both Full and Part-Time Employees to satisfy individual preferences, ensure store coverage, and remain within established labor budgets.

Maximized Customer Loyalty by Mentoring the Staff to Provide Superior Customer Service.

Cultivated Solid Client Relationships to increase repeat business/referral rates.

Built a Safety-Conscious Culture by Adhering to the Firm`s Safety Policies/Procedures; analyzed safety records/ operational metrics to make improvements.

Fostered an Enviroment Focused on the Overall Success of the Firm by setting a continuous positive example and coaching staff in performance excellence practices.

Interviewed Candidates to make quality hires; mentored staff and completed all new hire paperwork (I9`s, W4`s, applications) in compliance with government guidelines/regulations.

Created Engaging Store Displays to optimize the available space, increase sales opportunities, and surge revenues.

LEAD BUSINESS OFFICE ASSOCIATE 1999-2006

Carmax: Houston, TX

Organized and processed automotive sales/appraisal purchase/title administration paperwork with accuracy; conducted follow-up on funding, posted billing into accounting/sales logs, processed/mailed checks, and consistently utilized safe-handling procedures while managing money.

Cultivated Client Relationships throughout the Administrative Process to increase satisfaction rates, build referrals, and maximize customer loyalty.

Mentored New Associates on the Automotive Process, Organizational Best Practices, and Customer Relationship Building.

Maintained an Effective Cash Management System; forecasted cash needs and prepared cash reports.

Resolved Outstanding/Overdue Title Issues; checked pending title statuses and monitored funds-hold due to overdue titles.

REALTOR 1996-1999

Prudential Premier Properties: Houston, TX

Championed successful sales initiatives in dynamic markets across Houston; generated new sales leads/referrals, created innovative marketing programs, monitored advertising ROI, and consulted with both buyers/sellers to negotiate mutually beneficial prices.

Cultivated the Growth and Development of a Loyal Customer Base by addressing and understanding unique needs, educating clients on neighborhood trends, offering price suggestions, effectively matching available properties with client criteria, answering all questions, and continuously building a strong rapport.

Secured New Contracts and Surged Revenues by utilizing creative cold calling, networking, and business development techniques.

Generated -Buzz- on Available Listings by planning and marketing enticing open houses on premier properties.

Led the Sales Process (from new client recruiting to the final close) for a variety of properties including new construction, resales, foreclosures, and short sales.

Educated Clients on Market Conditions (including prices, mortgages, and legal requirements), prepared documents (purchase agreements/closing statements), and arranged necessary maintenance as needed.

VOLUNTEER/NON-PROFIT EXPERIENCE

DIRECTOR OF ALTER WORKERS 2011-Present

Christian Tabernacle Church: Houston, TX

Direct all activities for alter workers with a large organization; conduct training/orientations several times a year on biblical principles and procedures.

Redesigned the Training/Orientation Program to More Effectively Prepare Members for Working the Church Alter.

EDUCATION

BACHELOR OF SCIENCE: BIBLICAL COUNSELING

College of Biblical Studies: Houston, TX

2007

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