Quality Assurance Sales

Adrienne Herren

Sr. User Experience (UX/UI) Designer

AdrienneHerren

Gilbert, AZ

I'm a senior user experience designer whose office is above the Apple Store at the SanTan Village Mall in southeast Phoenix. Don't knock it. Between the free WiFi and the tasty gelato store next door, the location can't be beat!

When not trying to wrap my brain around analytics and marketing data, I work on the design, production and programming of a web application with a great team of developers. ThinkVine.com's Marketing Mix Optimization software is an agent-based modeling application which helps business-to-consumer (b2c) companies forecast sales and project market impact.

I have over 12 years of experience in the web world and a B.F.A. in Graphic Communications from Washington University in St. Louis.

****@**************.***

ExperienceSr. User Experience (UX/UI) DesignerGilbert, AZ (southeast Phoenix)

Mar 2012 - PresentSr. User Experience (UX/UI) DesignerButte, Mont.

Feb 2010 - PresentNational Center for Appropriate Technology (NCAT)

In partnership with two developers, I conceptualize, design and support web-based application and website development at NCAT; gather business requirements and translate them from whiteboard brainstorming sessions into polished, consumer-facing deliverables; improve existing projects with a user-centered design focus that is consistent across multiple platforms; perform quality assurance testing and code debugging; assist in the maintenance of federal government websites, and .

-- participate in usability testing, both casual hallway and more formal, scenario, observation-based testing;

-- analyze usability testing data and user feedback to guide website and application redesign projects;

-- oversee all social media efforts, including multiple Facebook, Twitter and LinkedIn business accounts;

-- test, troubleshoot and improve websites for compliance with W3C Web Accessibility Standards;

-- evaluate website analytics, recommending changes to improve the customer experience;

-- deliver projects on time and within scope as set forth in federal government contracts;

-- gather project specifications and translate them into wireframes, flow charts and screen mockups.User Experience (UX/UI) DesignerBozeman, Mont.

May 2007 - Nov 2008

While working collaboratively within a team structure in an Agile development environment, I acted as the primary person responsible for designing and mocking up the evolution of the front and back ends of our SaaS application, (now ); translated written application specifications into wireframes, flowcharts and screen mockups for application production; served as a point of contact for development, quality assurance, marketing, sales and customer support concerns, product requirements and enhancements.

-- designed user interfaces for desktop and web applications based on web usability principles and interaction best practices (this included standard and touchscreen monitors);

-- worked independently, but also as part of a multi-disciplinary team to create user experiences that focused on information design, navigation, visual layout and user interaction;

-- ensured all consumer-facing designs are on spec, easy to use, bug-free and scalable;

-- modified and troubleshot design work for cross-browser and OS compatibility;

-- developed and maintained user interface style guides;

-- contributed to task identification, work estimates and schedules for design-related activities;

-- used verbal and written communication skills to effectively communicate technical concepts with team members from multiple disciplines;

-- balanced user experience, business case, and time-to-market demands, while understanding that tradeoffs must be made when appropriate;

-- assisted with artwork and wireframes for mobile software trademark and intellectual property applications;

-- designed and oversaw the production of all sales materials, including business cards, letterhead, print and web advertising and trade show display art.Web Designer and DeveloperMIssoula, Mont.

Jan 2004 - May 2007

I participated in and managed the graphic design and user experience of official university web sites, including the university home page and template system; assisted all faculty, staff and students within the UM community in the creation and maintenance of accessible, high-quality websites that communicated and reflected the culture of the university, city of Missoula and state of Montana; provided direct technical and graphic design support to any university-affiliated person in need of web-related help.

-- worked independently, but also as part of a team of web programmers providing design vision and innovation to campus clientele;

-- developed custom graphic content and web architecture for department, office and club web sites that was cross-browser and platform compliant;

-- facilitated usability feedback sessions to guide design and content decisions for the university home page;

-- created and improved web sites for compliance with W3C and Section 508 Web Accessibility Standards

-- participated in the management of the main university development and production servers which hosted more than 200 websites;

-- participated in the University Web Committee, University Home Page Committee and Staff Senate Communication and Visibility Committee;

-- related simple and complex material to a wide variety of end users;

-- organized, wrote and edited large volumes of technical content for diverse audiences;

-- maintained strict confidentiality and exercised sound judgment;

-- supervised three, part-time student employees.Web Developer, Online ManagerButte and Helena, Mont.

Jan 2002 - Jan 2004

I directed, designed and oversaw the newspaper website and e-commerce business objectives of the Butte Montana Standard and Helena Independent Record newspaper websites; worked with all departments within the newspaper and southwest Montana community to enhance the newspaper s web presence; maintained and planned the overall policies and goals for the online department, including pricing and new product development; met quarterly and yearly revenue goals; monitored the daily maintenance and production of the website, while creating original, new content; tracked website statistics and traffic patterns to structure the site accordingly; supervised one, full-time employee.Graphic/Web DesignerSt. Louis, Mo.

Jun 1997 - Jan 2002

I was responsible for working with faculty, staff and students to conceptualize and develop online and printed materials for the university, its departments and organizations; designed, laid out, and oversaw the bidding process and coordinated production schedules for all marketing materials, such as the website, course catalog, admission recruitment pieces, newspaper, television and radio advertising; supervised in-house offset printer and six student interns; maintained office computer network; designed, updated, supervised and trained staff in the use of the university website,

EducationBachelor of Fine ArtSt. Louis, Mo.

Sep 1992 - May 1996

Major in Graphic Communication: Art DirectionAdditional course workSt. Louis, Mo.

Jan 1999 - May 2000

HTML Programming, Web Design, and Dreamweaver

Relevant Skills

Proficient in HTML, DHTML, XHTML, CSS, Visual Studio, Dreamweaver, Photoshop, Illustrator, InDesign, Google Analytics, Microsoft Windows and Office;

Fluent in PC and Macintosh platforms;

Experience in Agile development environments.

View Adrienne's Portfolio for work samples. ****@**************.***

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