Training Manager
Resume:
Adriana Linares
PO Box **** Winter Park, FL *******@***************.*** 407-***-****
Professional Experience
Education & Associations
Technical Skills
References
LawTech Partners, Inc.
Independent Consultant and Training Specialist (March 2004 to Present). Offering legal specific computer training and consulting services as an independent contractor. Services include:
Conducting in-house and on-site training sessions of office technologies in a one-on-one, group or classroom setting
Facilitating the creation and development of a new training program and/or training department
Designing and/or administering new-hire training or orientation sessions
Providing follow-up floor support and assistance to users with software, templates, macros, and other software issues or customizations
Conducting technology audit; recommend, implement and support solutions
Conducting pre-pilot integration testing and provide requisite documentation
Custom creation of end user guides and manuals
LensAR, Inc.
Technology Manager Social Media Manager Web Administrator
Overseeing the IT Department operations
- Working closely with the Network Administrator to identify and maximize technology based opportunities to improve business processes
Corporate website administration
- Maintain and monitor corporate website
- Design, implement, and edit web pages; redesign web pages as needed
- Edit, proofread and post material content
- Ensure that all website content is uploaded to the site on a timely basis
- Ensure overall integrity of website through constant review of content, ensuring all links are active and troubleshooting errors
- Research best practices that enhance the value of the website
- Monitor the usage and traffic of website
- Prepare and post web pages for conferences and events
Social media management
- Implementing social media strategy
- Acting as an advocate of the company in social media spaces by posting relevant and timely updates to Twitter, Facebook, Google and other social media outlets
- Constantly monitoring various industry new sources, blogs, websites and influential sources for company and industry related news, updates and stories
Corporate Training Manager
Akerman Senterfitt P.A. Orlando, Fl. (July 2003 February 2004.) Managing varied programs and projects aimed at integrating technology into the business of law through training and education for a firm of 1,000.
Supervised internal training specialists and external training vendors in the development and delivery of training programs and managed processes associated with multifaceted training activities.
Supervised the creation, development and enhancement of education and training programs, which included curriculum content and design, updates, new course development, vendor relationship management, research and identification of training trends and vehicles
Led business-process redesign projects that introduced new methodologies and practices which increased efficiency and output of attorneys and staff by working closely with Practice Group Chairs and Office Administrators
Served as liaison between IT, HR, Accounting and Marketing and end users to introduce new software s, processes and procedures
Manager Of Training And Technology Development
Broad and Cassel, Attorneys at Law, Orlando, Fl. (November 1998 June 2003)
Designed, supervised and brokered the delivery of training programs to align learning and training objectives with firm automation and business goals
Created unique eXpert Tracks recognition program which rewards staff by designating Subject Matter Experts in a specific skill sets Document eXperts, PowerPoint eXperts and Document Automation eXperts
Introduced and moderated user Focus Groups to gather feedback and needs, to promote knowledge sharing and to encourage resource pooling
Oversaw the daily operations and long-term projects of a multidisciplinary I.T. staff, whose goals were to develop, manage, and analyze technology opportunities to improve business workflow
Supervised Training Department personnel to ensure a highly motivated and efficient staff which delivers knowledge via instructor-led, CBT and video conference classes
Managed application development and integration projects including design, application tool selection, testing and coordination with trainers to develop user documentation and training
Maintained detailed knowledge of firm s main systems including network and client hardware, software and integrated applications
Project manager or key player in several major upgrades/migrations including but not limited to WP to Word, GroupWise to Outlook, NT to XP
Learning Specialist/Trainer
Broad and Cassel, Attorneys at Law, Orlando, Fl. (January 1998 - October 1998)
Hired as first-ever firm trainer; created first firm-wide technology training program
Designed and implemented training courses and special programs based on needs-assessments
Developed and delivered end-user system documentation and training materials during sessions, lunch and learns, open-houses and special programs
Provided technical support through analyzing, diagnosing and troubleshooting software, hardware and network problems
Education And Certifications
M.A., Corporate Communication and Technology, Rollins College, 2005
B.A., Geography, Stetson University, 1995
Certification in Web Development, 2011
Certified Legal Assistant from NALSS, 2002
Professional Associations
American Bar Association Active Member of the Law Practice Management Section; section involvement: Technology Core Group and member of the ABA Techshow Planning Board (2006-2009); Chair Research and Technology Subcommittee (Current)
Legal Marketing Association Member
Toastmasters Active Members of the Winter Park Toastmasters Club
Orlando Legal Trainers Association - Member
General Applications
Microsoft Office
Corel Suite
Adobe Creative Suite 5.5
Quickbooks
Quicken
Google Apps
Communications & CRM
Outlook
GroupWise
InterAction
SalesForce
Document Management
OpenText
Hummingbird
Worldox GX2
Web Design and Development
Dreamweaver
Expression Web
HTML5
Adobe Flash
Wordpress
TypePad
Web 2.0 technologies
(e.g. blogs, wikis, podcasts)
Solid technical knowledge with demonstrated proficiency in many software applications and substantial network knowledge. Representative software expertise includes but not limited to:
Professional References
Mr. Andrew (Andy) Z. Adkins
Chief Information Officer
Steptoe & Johnson PLLC
****.******@*******-*******.***
Mr. Larry Smith
Executive Director
Association of Legal Administrators ******@******.***
******@******.***
Ms. Debbie Foster
President
Affinity Consulting Group
******@******************.***
Mr. Kim Russell
Chief Operating Officer
Genovese, Joblove & Battista P.A.
********@***-***.***
Mr. Farrell Buzbee
Firm Administrator
Bush Ross, P.A.
Tampa, Florida
*******@********.***
Ms. Ouida W. Fox
Firm Administrator
Hunter, Maclean, Exley, & Dunn, P.C.
****@*************.***
Recent Projects
Current - Developing a corporate and sales training program for a global content-delivery company.
Current - Developing a long term technology training program for a large Florida Firm.
Summer 2012 - Technology audit and document management system redesign, implementation and training for the law dept of a large hospital system.
August 2011 - 30 User Law Firm Network upgrade to Windows Server 2010, Office 2010. Project management and training.
Recent Articles
Your Tech Training Guide: Why Your Firm Needs A Technology Training Program And Steps For Its Implementation ALA Magazine July/Aug 2011
Presentations
"Records Management: Building and Maintaining Ethical Walls" (ALA Greater Chicago Chapter, Oct 2011)
"Technology Essentials for the Extraordinary Lawyer" (Florida Bar SSF Mid-year Meeting, September 2011)
"Remote Access: The Solution and the Technology Policies to Supoort It" (ALA Annual Conference, May 2011)
Bio
Adriana Linares is a legal technology trainer and consultant with a passion for the business and technology of law. Prior to launching LawTech Partners, she spent several years creating and managing the in-house training departments of two of Florida's largest law firms. Today, Adriana travels the country delivering "tech therapy" sessions to law firms and professional organizations. Using her practical and personal approach to technology she helps legal professionals maximize their skills and investments through training sessions delivered via the web or in person. She speaks and writes regularly for nationally distributed legal publications and speaks and trains in Spanish. Adriana hosts an advice column on her blog, I Tech (www.ihearttech.com). Adriana currently serves as the Chair of the Research & Technology Subcommittee of the Law Practice Management Section of the ABA. Learn more about Adriana and her services at www.lawtechpartners.com.
Clients
ACLU of Central FL
Association of Legal Administrators
Anderson Badgley, P.A. (Winter Park, FL)
Arnstein & Lehr (Chicago and Florida)
Alvarez, Sambol & Winthrop, P.A (Orlando_
Ayres, Cluster, Curry, McCall, Collins & Fuller, P.A. (Ocala, FL)
Baptist Health Law Department (Coral Gables, FL)
Bell & Roper, P.A. (Orlando)
Bluhm Legal Clinic Northwestern University School of Law (Chicago)
Brett Bressler, P.A. (Orlando)
Brunini Law Firm (Jackson, MS)
Burger and Bennett, P.A. (McCook, NE)
Bush Ross, P.A. (Tampa, FL)
Carroll Warren& Parker (Jackson, MS)
Chicago Law Bulletin
Commercial Law Group (Oklahoma City)
Grower Ketcham (Orlando, FL)
Hunter Maclean Exley & Dunn(Savannah, GA)
Jones Day (Madrid)
Kenny Nachwalter (Miami)
Lewis Longman Walker (West Palm Beach)
Marlow Connell (Coral Gables)
Meland Russkin (Miami)
Moulton Billlings (Montana)
Paul Hastings (Los Angeles)
Rissman Barrett (Orlando)
Rumberger, Kirk & Caldwell (Orlando)
Shartsis Friese (San Francisco)
Squire Sanders & Dempsey (Caracas, Rio de Janeiro, Sao Paulo)
Tew Cardenas (Miami)
Wolff, Hill McFarlin & Herron, P.A (Orlando)
Photo
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