Project Manager Management

Deborah Harris

Email: *********@********.***

Address: *** ***** ******** **.

City: Burbank

State: CA

Zip: 91505

Country: USA

Phone: 612-***-****

Skill Level: Management

Salary Range: $140,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Deborah Harris, Senior Program/Project Manager

SUMMARY

* Over 15 years of Information Technology (IT) Program/Project management experience

* Proven track record of delivering complex enterprise-level global projects on-time and on-budget with high quality and meeting customer requirements

* Manage teams of 20-40 people and budgets of $2-10 million through entire Software Development Life Cycle (SDLC) using Agile, Scrum and Waterfall methodologies

* Strong problem-solving and relationship skills in politically-charged environments

* Deep experience with eCommerce, Data Warehouse, Business Intelligence, Digital Asset Management, Project & Program Management, Business Analysis, Outsourcing

* Specializing in the Financial Services, Entertainment and Media industries

EDUCATION

* Bowling Green State University Candidate for MBA with 40 credits

* The Cleveland Institute of Music Post-graduate studies in violin and composition

* Bowling Green State University Bachelor of Music

LICENSES

Project Manager (BrainBench) Certified, Customer Requirements Analyst (BrainBench) Certified

EXPERIENCE

August 2012 to present Consultant at Union Bank, Monterey Park, CA

PROJECT MANAGER AND METHODOLOGIST, OUTSOURCING

* Established the Governance Program and Project Methodology for Outsourcing, Offshoring and Relocation (OOR) efforts

* Wrote Bank Policy for Outsourcing

* Defined Outsourcing workflows and touchpoints with supporting business functions

* Created an Outsourcing component to manage OOR projects in Clarity PPM

* Deliverables: Outsourcing Program Charter, Outsourcing Project Methodology and Workflows, Deliverable Templates, Outsourcing Policy, Project Schedule, Executive Presentations

* Tools: Clarity PPM, Microsoft Project, Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook, Sharepoint)

March 2012 to August 2012 Consultant at Disney, Glendale, CA Walt Disney Parks and Resorts Online

PROJECT MANAGER, ECOMMERCE

* Led the design and development of a B2C customer-facing eCommerce website with millions of customers worldwide to sell theme park tickets and packages to consumers; responsible for leading a staff of 40 spread across four development teams, located in the US and Argentina; led the Development and Testing Phases using Agile and Scrum methodologies with a two-week sprint cycle; worked closely with Product Development, User Experience, Quality Assurance and the Software Development teams.

* Facilitated release planning, sprint planning, daily Scrums, sprint retrospectives and story grooming meetings.

* Served on an Agile Process Improvement board to assess current Agile processes and roll out Agile process improvements.

* Deliverables: Product Backlog, Release Plan, Epics, User Stories, Sprint Backlog, Sprint Retrospective, Project Issue and Risk Logs, Project Status Reports

* Tools: Java, PHP, REST, JSON, HTML5, JavaScript, CSS, Web services, Oracle, Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook)

January 2011 to March 2012 Cinedigm Digital Cinema, Los Angeles, CA

PROGRAM/PROJECT MANAGER, PMO

* Led the installation, configuration and customization of an entertainment financial management software package for a major movie theater chain with 30+ internal users to track sales of movie theater tickets and movie releases; responsible for leading a staff of 4 and managing a budget of $10 million.

* Managed the implementation of a new Program Management Office (PMO); established a System Development Life Cycle methodology based on Agile and SCRUM; created standard project management templates, processes and best practices; designed and developed SharePoint sites for various departments and software development projects.

* Implemented a Project Change Control process developed in SharePoint with a three-stage workflow for Change Request submission, review and approval.

* Evaluated tools for enterprise-level project scheduling and resource management.

* Developed training for IT staff to learn the use of new software development tools.

* Developed documentation for managing software installation projects.

* Worked closely with the Product Management, Architecture, Quality Assurance, Technical Writing and Software Development teams on internal and external projects.

* Deliverables: PMO Charter, SDLC, Project Charter, Functional Requirements, Technical Design, Project Schedule, Communication Plan, Resource Plan, Project Issue and Risk Logs, Meeting Agendas, Minutes and Action Items, Project Status Reports

* Tools: Microsoft Team Foundation Server, Microsoft Project Professional, SharePoint, Visual Studio .Net, SQL Server, Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook, Sharepoint)

March 2009 to October 2010 Disney ABC, Burbank, CA

PMO MANAGER AND METHODOLOGIST, PMO

* Led a project for the Entertainment Marketing department to evaluate, select, install, configure and customize a Campaign Management software package to track marketing campaigns; responsible for leading a staff of 6 and managing a budget of $10 million; worked closely with Sourcing and Procurement to develop contracts and outside vendors (IBM, NTC, Aprimo) to solicit proposals.

* Led a project for the Broadcast Operations & Engineering department to upgrade film editor workstations from Avid to Final Cut Pro software, build out new facilities and network, and develop custom software to move media between servers; responsible for leading a team of 20 and managing a budget of $2 million; worked closely with the Client Services Equipment, Plant Services Construction, Operations Technology, and Production Training teams.

* Managed the implementation of a new Program Management Office (PMO); established a Project Management Process methodology based on PMI`s Project Management Book of Knowledge (PMBOK); created standard project management templates, processes and best practices; developed project management training materials in partnership with the Learning & Development department; designed and developed a training SharePoint site.

* Mentored junior Project Managers in project management competencies.

* Deliverables: PMO Charter, PMLC, Project Charter, Functional Requirements, Technical Design, Project Schedule, Communication Plan, Resource Plan, Project Issue and Risk Logs, Meeting Agendas, Minutes and Action Items, Project Status Reports

* Tools: Microsoft Team Foundation Server, Microsoft Project Professional, SharePoint, Visual Studio .Net, SQL Server, Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook, Sharepoint)

March 2008 to March 2009 Consultant at Disney, Burbank, CA Walt Disney Studios Home Entertainment

PROJECT MANAGER, DIGITAL ASSET MANAGEMENT

* Led a project for the Home Entertainment department to implement a Digital Asset Management application to track assets related to digital production of movies and movie trailers; responsible for leading a staff of 7; worked closely with 25 stakeholders in the Marketing, Global Product Management, Creative Marketing, IT & Operations, Print Production, AV Production, DVD Production, Online & Direct Marketing, and Dot Com departments; employed a use-case-driven software engineering process, with an object-oriented development methodology and iterative UI prototyping, Agile, SCRUM and PMI

* Deliverables: Project Charter, Creative Brief, Vision Document, Project Wiki Site, Use Cases, Wireframes, Information Architecture, Data Model Design, Visual Design and Site Map, Project Schedule, Communication Plan, Resource Plan, Project Issue and Risk Logs, Meeting Agendas, Minutes and Action Items, Project Status Reports

* Tools: Adobe Creative Suite (ColdFusion, Java, HTML5, Flash, SQL Server, Photoshop, Acrobat), Web Services, ColdFusion Application Server and Mail Spooler, IIS Web Server, SQL Server, Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook, Sharepoint)

October 2007 to March 2008 Consultant at Technicolor, Burbank, CA Advanced Technology Group

PROJECT MANAGER, DIGITAL ASSET MANAGEMENT

* Managed large, complex technology project for multi-release Digital Asset Management initiative utilizing Agile, SCRUM, PMI, Microsoft Project, Web Services, C#, ASP.Net, Sharepoint, BizTalk, K2 Black Pearl, and SQL Server

* Managed ERP installation, customization and integration for Microsoft Dynamics GP (Formerly Great Plains)

* Managed the work of a team of 50 consisting of Business Analysts, Technical Writers, Architects, Data Architects, Developers and Quality Assurance

* Developed Project Management Plan, Project Schedule, Roadmap, and Product Functional Specifications.

* Reported project schedule and technical performance to the Program Management Office, Engineering VPs, and Project Sponsor.

December 2006 to October 2007 Consultant at US Bank, Saint Paul, MN Information Security Services

PROGRAM MANAGER, RISK & COMPLIANCE

* Established five-year strategic plan for Risk & Compliance Management Program.

* Directed, managed and assigned work and priorities to cross-functional team of 55 resources in eight departments.

* Controlled scope, schedule, resources and capital/non-capital expenditures while enforcing compliance with PMO standards.

* Managed large application/infrastructure project to implement information security assessments, a central repository of security guidelines and standards, and a standardized the risk management process.

* Developed Project Charter, Statement of Work, Project Schedule in Niku, Vision and Scope, Requirements and Design Specifications, Test Plan, Implementation Plan and Turnover documentation.

* Tracked the actual and projected budget for full-time and contract labor resources.

* Reported monthly operating and capital budget to IT Finance.

* Reported/presented Program cost, schedule and technical performance to the Program Office, Department Heads, and CIO.

May 2006 to December 2006 Consultant at United Behavioral Health, Minneapolis, MN

PROJECT MANAGER

* Managed a two-phase project for the Psychotropic Pharmacy Solutions Program.

o Phase I: Created the Psychotropic Data Mart containing drug claim data and provided query capabilities to the Pharmacy Solutions Team to create a data extract for analysis

o Phase II: Loaded claims data from external claims systems into the Psychotropic Data Mart to make it available for -spend and trend- analysis.

* Established and managed the process of electronic submission of pharmacy claims from clients.

* Established a method of identifying members from the submitted pharmacy claim data.

August 2005 to May 2006 Consultant at Rels Companies, Minneapolis, MN Project Management Office

PMO DIRECTOR AND METHODOLOGIST

* As PMO Director, established Project Management Office, implemented software development methodology and tools, managed enterprise portfolio of projects and programs, managed staff of five with hire/fire authority, mentored staff in Project Management best practices.

* Created a customized SDLC based on the Agile and CMMI versions of Microsoft Solutions Framework (MSF), and PMI's PMBOK

* Functioned as Program Manager for the Project Portfolio, including 6 programs encompassing 24 software development ad infrastructure projects.

* Worked closely with the Director of Development to set development standards and upgrade development platform to Visual Studio 2005/Team Foundation Server

* Designed and developed SharePoint Portal for the PMO, with sections for methodology, templates, portfolios, management reporting, and individual projects managed by the PMO

June 2005 to August 2005 Consultant at Digital Marketing, Minneapolis, MN

SENIOR PROJECT MANAGER, MARKETING

* Managed development of the Statement Attrition project to increase credit card usage among customers for a major credit card company, involving segmentation of customer data into marketing groups, development of a marketing campaign management data warehouse, and the design and production of printed promotional mail pieces.

* Conducted semi-weekly SCRUM meetings with Team Leads to monitor project progress.

* Participated in cross-functional team meetings with the Strategy, Sales, Customer Service, Marketing, Creative, Print Production, and IT departments.

* Managed issues and risks and produced weekly Project Status Reports.

* Established a PMO. Organized and led recurring Project Managers' meetings to train Project Managers on the use of Microsoft Project, to establish a corporate System Development Lifecycle Methodology, to implement standard deliverable templates, to define Project Management roles and responsibilities, and to establish Project Management best practices and procedures.

* Technology Used: Microsoft Office, Microsoft Project, Outlook, SQL Server. Oracle Database, Java, SAS.

February 2005 to May 2005 Consultant at Wells Fargo Home Mortgage, Minneapolis, MN

SENIOR PROJECT MANAGER, FINANCIAL SERVICES

* Managed development and implementation of the Charter Revenue Consolidation project to consolidate multiple state bank entities into one legal entity, involving conversion of historic customer relationship data, and modification of data structures, graphical user interfaces and end-user reports.

* Conducted daily SCRUM meetings with Team Leads to monitor project progress.

* Participated in cross-functional team meetings with other Wells Fargo functional areas in Minneapolis and Des Moines.

* Managed issues and risks and produced weekly Project Status Reports.

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