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Resume
Gabe Klein
Washington, DC 20009
Senior Management Executive
Cross-Functional Expertise and Cross-Industry Experience
Visionary, collaborative and entrepreneurial executive with over 15 years of experience leading operations, marketing, business development efforts for government, transportation and technology oriented companies. A proven performer instrumental in short-term turnaround situations, as well as long range strategic planning and execution to achieve market growth and dominance in highly competitive environments. Successful at building and developing world class management teams quickly, and building consensus with disparate stakeholder groups, particularly elected officials, community groups and unions.
Key Strengths include:
Marketing Strategy and ExecutionGrassroots Promotion Strategy and ExecutionSocial Media/Apps/Web 3.0Strategic Alliances and PartnershipsRegional Management of Remote LocationsReal Estate Negotiation, PlanningPublic Relations & Communications Strategy P&L ManagementTeam Assembly, Leadership, CollaborationOperations Management and Engineering
INDUSTRIES INCLUDE:Technology (wireless, web based)
PROFESSIONAL EXPERIENCE:
District Department of Transportation, DC Government, Washington D.C.
Director December 2008 Present
Appointed by Mayor Adrian M. Fenty to run one of Washington DC s largest agencies
Responsible for almost $1 billion in FY budget including Metro subsidy
Managing over $1 billion of active construction projects, including ARRA funding
o New Chief Engineer, Deputy Director Operations
o Highest on-time, on-budget score in history of agency
o Oversaw 1st design-build, largest project in DDOT history (11th Street Bridges)
o Fracture critical bridges cut in
o PPP s being assessed for all mega-projects
o Streetcar Project
o Elevated to mega-project status with Chief Rail Engineer
o $1.5 billion system plan
o Two initial line segments under construction
o Built vision plan, and set agreed-upon, tangible goals for the agency within 1 year
o Annual Report
o 2 year Action Agenda
o Sustainability Plan
o Safety #1 goal for agency, Ped, Bike, Auto, Bus
o Built GUI Interface for DDOT within 1 year: communications, web, social media
o New Website with video, chat
o Agency Performance Dashboard: accountability and transparency to public
o Project Portal built for all major projects
o Online Permitting System built and launched
o Project Portal built for all major projects
o Embraced social media: Twitter, Facebook, Youtube, Flickr
o Revamped customer service, direct contact with blogs, community press
o Cut over 15% of positions within 1 year, raised customer service score to 96%
o Instituted DDOT University portal and office for continuing education within agency (Fed funding)
o Six Sigma Lean Black Belt training for executive team
o Curriculum for all job descriptions
o GED, OJT, and degree programs
o Revamped parking program soup-to-nuts citywide
o 6 different parking pilot programs
o Replacing meter stock citywide, also employing virtual parking systems
o Building real-time, dynamic pricing system for parking
o Integrating all systems into new ITS architecture, demanding open-source
o DC is leading the country, and maybe the world in implementing new parking technologies Donald Shoup, Washington Post, Summer 2010
o Largest Bikeshare program in United States launched in less than 1 year
o Circulator bus system expanded, turnkey contract put in place saving 40%
o Signed lease for new LEED Certified facility for DDOT, built new facility in 18 months for front-line staff
o DDOT assuming responsibility for all snow operations after 2010 snowmageddeon
Home Slice LLC / On The Fly, Washington D.C.
Founder, CEO December 2006 Present
Built business plan for next generation, boutique natural food-service company
Designed electric mobile caf (smartkart), built prototype
Raised $1.2 million in equity and debt including $300k SBA loan
Worked with DCRA, City Council to change vending regulations in Washington D.C.
Worked with DDOT, DCRA, Downtown BID to place smartkarts in demonstration projects
In 1 year launched 8 smartkarts, 3 smartkafe s, a catering division, and wholesale business
Closed partnerships with GWU, Smithsonian, National Zoo, Restaurant Associates etc.
Reached $1 million in revenues in November 2008
Featured in all local newspaper and television venues, as well as Bloomberg nationally
Zipcar, Washington, DC
Regional Vice President Dec 2002 Nov 2006
Built one of the largest car-sharing markets in the United States
Increased revenue over 1000% in 4 years, grew fleet by 15 times, with no advertising budget
Built and managed high quality team recognized by senior management as top company-wide
Highest quality assurance scores in company, built operations model for 25 market rollout
Established critical partnerships with DC Government (DDOT), Arlington County, WMATASpearheaded national partnership with XM Radio, radios installed in all Zipcar sSet stage for purchase of Flexcar, creating largest carsharing company in the world
Generated National PR opportunities. Interviewed and featured in NY Times, Washington Post, NBC, BBC, Newsweek, USA Today, Air America, and t.v./radio worldwide
ProfessionaLink.com, Washington, DC
Director Sales and Marketing 2000 2002
Managed sales force of 5 high level executives in national, strategically targeted effort.
Launched web-based ASP/Service model for procurement/sourcing for Fortune 1000 corporations.
Led sales presentations at Fortune 500 s, including Pfizer, Merck, Lucent, McGraw-Hill, UTC, PPG
Responsible for running all day to day operations, including Project Fulfillment and IT
Increased project inquiries 400% in 12 months; increased P&L from $0 to $2 million in 18 months
BIKES USA Superstores, Metro DC, South Florida
Director of Stores 1995- 1999
Responsible for 60% and then 100% of Bikes USA s operations and over $30 million dollars in sales volume. #1 bicycle retailer in United States
Initially turned around 4 stores from being very unprofitable to profitable in 1st 6 months
Selected to launch South Florida region, responsible for all hiring, overseeing physical build out, and handling all local accounts and local marketing
Ultimately managed over 40 managers and all 21 locations in 6 east coast states
Successfully trained and managed two Area Managers for North and South positions
Go Pal Bicycles Inc., Charlottesville, Virginia
Various/General Manager1992 – 1995
During and post-college, took responsible for all operations of a two store, $900,000 bicycle business including purchasing, sales management and training of personnel, marketing and promotion.
Produced a sales increase of 70% via customer service, product selection, and promotion.
EDUCATION
Virginia Tech, Blacksburg, Virginia
Bachelor of Science, Marketing Management 1994
University of Pennsylvania Philadelphia, PA
Wharton Transportation Executive Program 2009
Lean Six-Sigma Certification 2005/2010
BOARDS/MEMBERSHIPS:
AASHTO Executive Committee
NASTO President (North Eastern State Transportation Officials)
Union Station Redevelopment Corporation Board
Tri-State Oversight Executive Committee for Metro Safety
What’s Happening in Chicago:
(author unknown)Dearborn Street's celebrity status skyrockets Grid Chicagogabe klein Seattle Bike Blog (author unknown)(author unknown)Jack Kasserywas Gabe Klein John Kass & Jake Hartford on the Radio ... (author unknown)Watch it, buddy, I'm pedaling (driving) here Crain's Chicago BusinessA great day in Chicago: protected lanes open in the heart of the Loop Grid ChicagoJohn Kass Pens Another Trolling 'Lawless Bicyclists' Column ChicagoistGabe Klein, John Kass & Jake Hartford on the Radio - The Chainlink (author unknown)Tuesday's detailed prep swimming results The Seattle Times
Recent PostsChicago Here We Come!Portland Schedule For Friday, April 7th: Happy Hour AddedUpcoming events: TV, Radio, Oregon in April, DC in MayWhat I have been up to and upcoming engagements:Pt. 2: Our Leaders: Why do many of our leaders, particularly politicians, typically not actually lead?Why We Need Courageous Leaders Now: Part 1 Our WorldTo Run or Not to Run?What a Ride! Thanks and Cheers from Gabe
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© 2010 GabeKlein.com
© 2010 GabeKlein.com
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