Customer Service Sales

Location:

Spring, TX

Posted:

December 18, 2012

Contact this candidate

Resume:

Customer Service Updated Dec **, ****

Work Experience

Cheryl Richards

Spring, Texas

Cell: 409-***-****

***********@*****.***

OBJECTIVE: Self-directed administrative professional with extensive experience in international travel, working with sales managers, attorneys and corporate executives. Highly competent in all areas of office administration and executive support. Strong customer service and problem-solving skills. Organized and efficient with strong communications skills and the ability to manage multiple tasks in a fast-paced environment.

SKILLS: Microsoft 2010, Outlook, Excel and Word, Typing over 80 words per minute, data entry, international travel arrangements and visa travel documentation.

PROFESSIONAL HISTORY:

TPC/Pro Travel 2010-2012

Customer Service/Lead Agent responsible for customer queries, and problem resolution. Assisted in training of new customer services representatives and travel agents. Generated repeat business through successful client follow up. Responsible for all aspects of travel arrangements for clients. Extremely productive in a high volume, high stress environment.

(Oct 2011-Sept 2012, promoted)

Promotional Client Liaison responsible for updating Excel databases, and resolution of client questions.

Fox Travel, the Woodlands, TX 2007-2009

Travel Consultant-American Express Agency • Arranged domestic and international travel for both leisure and corporate clients ensuring all necessary logistics were handled in the most effective manner. • Processed necessary tourist visas and all travel documentation needed for international travel. • Received certification as a Destination Specialist for foreign travel including Mexico, Europe, Caribbean as well as many domestic destinations. • Coordinated the acquisition of American Express Travelers Cheques and foreign currency exchanges for client’s travel.

Dillard’s Travel, The Woodlands, TX 2006-2007

Travel Consultant • Processed corporate and leisure travel in a call center environment. • Coordinated promotional sales and marketing in order to increase sales. • Supplied necessary customer services and problem resolution.

David E. Bernsen, Attorney (Former State Senator) Beaumont, TX 2005-2006

Legal Office Assistant (Contract) • Processed and screened all incoming calls. • Expedited all legal documents for filing at County Clerk’s office. • Organized and dispensed all incoming mail to appropriate departments. • Ordered office supplies with cost efficiency and maintained upkeep on office equipment.

Southwestern Homes, Beaumont, TX 2003-2005

Front Office Manager • Greeted prospective home buyers with related information packets. • Generated weekly payroll reports and monthly invoicing. • Answered multiple line telephone system with complete accuracy. Supported sales staff and scheduled appointments for sales force.

Orleans Travel, Beaumont, TX 2000-2003 Office Manager • Managed accounts receivables and weekly reporting to ARC. • Coordinated corporate retreats and organized corporate meetings. • Supervised all aspects of day to day office management.

International Tours, Garland, TX 1994-2000 Senior Travel Consultant • Responsible for leisure and corporate travel including corporate retreats. • Designed company weekly newsletter for client mailings. • Reconciled daily billings for account manager.

EDUCATION :

Travel and Tourism Certification, Draughon Business School, Shreveport, LA

Medical Office Management Certification, Bryman Medical School, Houston, T

Job Interests

Job Types(s):

Administrative / Clerical

Industry(s):

Travel / Hotel / Resort

Employment / Staffing

Employment Type:

Job Location(s):

Oak Ridge / Shenandoah

Contact Information

Send to Friend

Ads by Woodlands Online

Focused on providing high-quality service and customer satisfaction and giving you new self confidence. 832-***-****

Win People to Jesus Christ Disciple Them in Faith Help Those in Need

News & Info

Answers / FAQsGuides

Music & NightlifeApartments & RentalsMarketplace

Specials & CouponsMarketplace & eShoppingCommunity

Advertising/Media Kit

Contact this candidate