Customer Service Sales Representative

Desired Industry: Transportation/Air, Sea & Land SpiderID: 65440

Desired Job Location: Wichita, Kansas Date Posted: 11/19/2012

Type of Position: Full-Time Permanent Availability Date: 11/25/2012

Desired Wage: 15.00/hr

U.S. Work Authorization: Yes

Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 50-75%

Highest Degree Attained: Other Willing to Relocate: Yes

Objective:

TO obtain a career with a company that will utilize my knowledge of the transportation industry.

Experience:

Skilled in Data Processing, Customer Service, Record Keeping, Transportation Management and Scheduling

Exceptionally quick ability to identify, focus, and execute pivotal priorities. Skilled in accomplishing multiple tasks to achieve project completion and client satisfaction with skill, diplomacy and confidentiality. Background in the management of personnel and workplace safety requirements.

Adept at contractor negotiations and selections; cost, schedules and reviews.

Dynamic visibility in regulatory compliance with standard operating procedures.

Education:

EDUCATION

Bachelor of Business Administration DeVry University, Bellevue, WA

Anticipated graduation, June 2014

Skills:

PROFESSIONAL EXPERIENCE

Customer Support / Client Care

Responsible for delivery service levels for 100 to 150 buses: schedule, plan, coordinate, dispatch and optimize route size and coverage ensuring optimum levels of service achieved in a time efficient manner upholding company, contractual and ADA standards

Generate on-site customer service, develop trend analysis based on seasonal and other forecast indicators assuring increase route efficiencies and productivity

Meet and exceed sales objectives, provide service to existing customer accounts and establish new customer accounts, focusing on excellent customer service skills

Operate OSHA approved Powered Industrial Trucks: cranes, forklifts and stackers

Administrative / Clerical

Maintain system database to ensure data integrity and actual route performance throughout the day

Coordinate routing of orders, dispatch carrier with orders and appropriate delivery instructions consistent with customer receiving times

Process administrative services for Accounts Receivable/Payable: reconcile invoice and submit payment information; resolve billing issues, questions and concerns

Requisition needed personnel, supplies, equipment, parts and repair services

Ensure compliance with all Depart Of Transportation regulations in regards to paperwork accuracy, driver logs, dispatch delivery, axle load measurements and daily power unit inspections

Stage warehouse inventory and process purchase orders, determine proper storage method, identification, and stock location based on environmental factors, turnover and facility capabilities

Promptly and courteously answer all incoming phone calls for up to 6 multi-line phone system in fast-paced environment

Technical Skills: Windows, Microsoft Office Word, Excel, Access, Outlook and Power Point. Ability to leverage various means of technology to streamline training resources, reporting, and program management. Extensively utilize the Internet for research and investigation

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SHARON BENJAMIN

*****************@*****.*** ********@*****.*** cell 425-***-****

Supervisory / Leadership

Monitor vehicle operator hours to minimize overtime and cover demand

Prepare, compile and submit reports on work activities, operations, production, as well as work related accidents

Direct fleet of trucks hauling various materials; schedule routine and/or required vehicle maintenance submit monthly fleet preventative maintenance inspections

Provide one-on-one and group training: state and federal regulations required for various operations as well as equipment operations safety. Job matched new trainees with experienced workers

Industrial Operations

Understanding of delivery configurations; design definition, program directives, engineering drawings, change memos, wiring diagrams, schematics, functional tests and supplier data

Conduct safety and readiness meetings for drivers and yard personal; assist in accident and damage investigations along with claims

Follow hazardous and dangerous material disposal procedures to ensure adequate safety and maintenance with respect to compliance with OSHA and company directives

Additional Information:

WORK HISTORY

Driver - Washington State Migrant Council 2012

Sales representative Empire Today 2012

Driver - Starline Luxury Coaches, Seattle, WA 2009 2011

Driver - Pacific Topsoil, Everett, WA 2008

Manufacturing Technician - The Boeing Co., Everett, WA 2007

Supervisor / Driver - First Transit, Everett, WA 2002 2006 and 2007

Owner / Operator - Trucking Co. lease to Atlas Van Lines 2000 2002

Assistant Manager - Jiffy Lube, Leominster, Ma 1987 1989

Reference:

Available upon request.

Candidate Contact Information:

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