Manager Sales
Resume:
Ann Dunn
Email: *********@********.***
Address: **** ********** *** *-***
City: Bristol
State: CT
Zip: 06010
Country: USA
Phone: 860-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
1175 Farmington Ave Building 1 Apt 310
Bristol, CT 06010
Cell 571-***-**** Home 860-***-****
*********@********.***
Employment Record
October 16, 2011 to present
General Manager
Cosi Inc. Avon, CT
_ Knowledgeable of employment law, FMLA, OSHA, CT sick leave and workers compensation laws.
_ Wrote job descriptions and training plan for Catering coordinator position
_ Updated employee files to meet HR and labor board standards including I-9 requirements, completed bi- annually performance reviews for all employees.
_ Responded to unemployment claims & participated in fact finding interviews including court proceedings.
_ Promoted a shift leader to assistant manager, 3 shift leaders, developed 10 trainers, am in the process of developing assistant manager to general manager.
_ Increased sales 8% to $22,000 average weekly, increased catering sales over last year 80%, brought labor below budget of 19.7%.
_ Has one to three benefit nights weekly for organizations such as Leukemia & lymphoma society, American Cancer Society, Avon Robotics, Avon Police Special Olympics, MDA, Multiple Sclerosis Society, Gifts of love, Farmington Mudhogs Youth Football and Avon Cub Scouts.
_ Use of the Micros Pos system, ultipro, aloha, excel spreadsheets, and word programs
_ Certified Food Safety manager- National Registry of food safety professionals
_ TIPS & TAM- Certified techniques of alcohol management certified
April 12, 2010- October 13, 2011
Managing Partner/General Manager
Hojeij Branded Foods, Cosi, Dulles Airport
_ Updated employee files to meet HR and labor board standards including I-9 requirements, completed bi- annually performance reviews for all employees including independent development plans.
_ Increased sales to $45,000 average weekly, 2.3 Million yearly, and started catering for the airport increasing sales by $300/Month
_ Hiring, training of candidates who met Cosi Brand, promoted an employee to supervisor, a supervisor to assistant manager, an assistant manager to open Qdoba restaurant.
_ Trained employees on health dept standards, brought secret shoppers scores to 90%.
October 2008- March 24, 2010
General Manager
Five Guys Restaurant, Dulles Airport
_ Processed new hire paperwork, conducted new hire orientation and training for all employees
_ Handled all employment verifications, workers compensation claims and customer incidents.
_ Wrote job descriptions, corrective action form and training plans for employees and MGT
_ Development of employees to include supervisor and assistant manager promotions
_ Maintained sales of almost 3 million/ year while keeping staffing levels high.
_ Certification of all staff on Five Guys standards and training.
_ Implemented weekly inventory sheet to control food & paper cost of 28-35%
_ Use of the Radiant Pos system, excel spreadsheets, and word programs
_ Received Five Guys certificate for Quality control
_ Won top manager award for the month of February 2009 amongst the 394 stores
December 2006- October 2008
Operations Manager
Cuisine d` Avion, Dulles Airport
_ Opened second location January 1, 2007 in Dulles Airport
_ Updated Policy & procedures, wrote job descriptions, wrote training manual, updated employee handbook
_ Wrote daily order guide, updated inventory sheets for daily & monthly inventory.
_ Involved with Alliance Abroad and CIEE to bring students from other countries. Set up housing, assisted with Social security applications, airport background checks, bank accounts and Virginia driver`s license.
_ Wrote performance reviews, handling of performance issues to include disciplinary action and termination.
_ Trained employees on Total Outrageous Service which brought the scores from 69% to 95%.
_ Attended the benefits of a smile workshop provided by the airport, use of excel, word & QuickBooks & time clock manager systems.
August 2004- November 2006
Store Manager
Starbucks Coffee Company
_ Writing of all reviews and Individual development Plans (IDP) for assistant managers, shift supervisors & future promotions.
_ Adhered to wage & hours laws for all partners including minors
_ Provided coaching & direction to the store team to achieve operational goals, & identifies problems & opportunities for improvement.
_ Set the standard for a customer comes first attitude, by training & holding partners accountable for delivering legendary service.
_ Drove company programs such as Holiday Joy drive, new food & Beverage programs, and assistant manager training program.
_ Monitored & managed store staffing levels to ensure partner development & talent to achieve & maintain store operational requirements.
_ Solicited customer feedback to understand customer needs & the local community.
_ Utilized management tools & analyzed reports including P&L`s
_ Community ambassador for the district, organizing community events such as book drives, food drives, Relay for life, Race for the cure, MS challenge walk, Making Strides for breast cancer walk, and American Cancer Society- DC Celebration on the Hill, and the Marine Corp Marathon.
_ Completed Increasing Human Effectiveness workshop by Edge Learning Institute
Education
March 2011 University of Phoenix, Fairfax, VA, and M.B.A Business Administration with a concentration in Human Resources
January 2011 Professional Bartending School of Arlington, VA
University of Phoenix, Orlando, FL, B.A. Business Management
Valencia Community College, Orlando, FL, A.S. Hospitality Management
Peabody Orlando Hotel Internship
Taconic High School, Pittsfield, Massachusetts - Culinary Arts Diploma.
Contact this candidate