Manager Customer Service

Location:

Houston, TX

Posted:

December 18, 2012

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Resume:

Database Support/administrator/finance Updated Nov 19, 2012

Cover Letter

To whom it may concern:

As a Business professional, I am confident that my skills and my passion for finance and technology are a perfect match for this position.

As you’ll see from the enclosed resume, I am proficient in a variety of computer hardware, database tools and software applications. I have an immense experience in managing and handling a large portfolio of accounts, training and overseeing my fellow colleagues, and maintaining and supporting computers with various operating systems, and great customer service skills.

What my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities are of the utmost importance in dealing with customers, clients as well as co-workers. In me, you’ll discover a self-sufficient, organize, reliable, goal-oriented, driven, versatile, and extremely hard-working employee one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism for your firm. I believe I can offer your firm a mix of abilities, talents, and enthusiasm; and that my educational background and my work experience qualify me for this position or other open positions that you have.

It would be a pleasure to meet with you so that I may demonstrate how my abilities fit your needs precisely. If you have questions or would like to schedule an interview, please contact me by mobile at 713-***-**** or by e-mail at *******@*****.***. I have enclosed my resume for your review. I look forward to hearing from you.

Sincerely,

Educational Brief

Business Administration September 2000 – May 2004

With concentration on Management Information Systems, Bachelor of Science

Montclair State University, Montclair, NJ

GPA 3.2/4.0

Business Administration, Associate in Science September 1996 – June 2003

Essex County College, West Caldwell, NJ

GPA 3.5/4.0

Work Experience

Chief Operating Officer August 2012 – November 2012

Power Funding Limited, Kingwood, TX

Oversee the whole portfolio of accounts – 120 with an outstanding of $14MM.

Manage Account Management and Administrative Team on their daily operations.

Member of the Credit Committee – involved on the decision making and analyzing the risk factors when approving new accounts and line of credit increase on accounts and their customers.

Setup and assign new accounts acquired monthly to designated Account Executive.

Signoff and approve on all outgoing funds daily to clients.

Hire and interview prospective candidates.

Liaison for Outsourced IT Company, first in line with troubleshooting computer hardware/software issues and other IT equipment.

Portfolio Manager and IT Manager January 2011 – July 2012

New Century Financial, The Woodlands, TX

Portfolio Manager

Manage Account Management Team and the Company Portfolio – Increased number of accounts from 135 to 150 at a value of $23MM.

Analyze and define clients’ strengths and weaknesses, risks, and aging health.

Evaluate and detect clients’ problems before they arise and execute a strategic plan of action.

Recommend and approve Line of Credits for new and old clients and their customers.

Review Financial Statements and analyze client’s Accounts Receivable and Accounts Payable aging in order to determine Line of Credit, Fees and Advance.

Hire and Train Account Management and Administrative Personnel.

Facilitate Account Managers on resolving clients’ issues, suggestions and concerns regarding their account.

Liaise with COO and CFO and General Counsel on Workout accounts (Litigation, Discoveries, and loss reserves).

Assist COO with new prospect’s due diligence and setting up and assigning new clients to Account Managers.

Perform yearly evaluations within employees and internal audit to ensure that quality is standard with procedures and expectations.

Monitor funds disbursed to clients daily

Audit Account Managers regarding Verification of Invoices and calls to clients’ customers making sure that appropriate script is executed.

IT Manager

Deployment of new software tools, training and compiling user friendly manuals for employees to be able to understand the entire system.

Determine and approve any IT upgrade within the company.

Senior Account Manager and IT Specialist March 2006 – December 2010

New Century Financial, Houston, TX

Senior Account Manager

Manages 35-45 accounts in the portfolio – increased portfolio size from $4MM to $15MM.

First in line with training Account Managers, JR. Account Managers and Account Manager Support and overseeing their progress within the probation period.

Supervise JR. Account Managers and Account Manager Support with their daily activities.

Monitor clients’ Accounts Receivable Aging and maintaining clients' files.

Finance clients based on Line of Credit (LOC), customers’ risk, and backup documentation.

Continue risk management throughout the accounts’ relationship with the company.

Line increase and post due diligence done diligently for client.

Takes the initiative to assign/distribute accounts from the Account Manager that’s out for the day with Management’s approval.

Routinely share information with the rest of the account management group and provide support for additional projects and show team work at all times.

IT Specialist

Liaise with Outsource IT Company (ERGOS) in maintaining the server, making sure backups are running well.

Collaborate with IT Consultant on Server Maintenance and other IT Issues such as Server User Management.

Assign new user profiles for new employees’ setup with ERGOS for Login privileges with the appropriate permission and rights as well as limited accessibility to unwanted websites for security purposes.

First in line for troubleshooting computer hardware/software issues.

Assist in Efactor (Client’s Tool for Online Access) entry for new clients or old clients to assign a User Profile for them.

Liaise with 3i Infotech - FactorSQL/Infomaker maintenance, support, projects and other issues.

Manage permission on users for FactorSQL, categorizing based on their responsibilities/ranks.

Managing Toner supplies for Konica and HP printers and contacting Service Department for printer malfunctions.

Overseeing any problems that may slow down production within the technical and operation side.

Data Coordinator and Account Manager Support October 2005 – March 2006

New Century Financial, Houston, TX

First in line to answer the phones.

Promptly filed client’s paperwork and maintain files in an orderly manner.

Ensures checks are picked up from the PO Box and provide copies to designated Account Managers.

Prepare daily check logs and monthly report binders.

Put together monthly reports to be mailed out to all clients.

Technical Customer Service (Commercial Operations) August 2005 – October 2005

Maersk Sealand, The Woodlands, TX

Bank Teller/Customer Associate December 2004 – August 2005

Washington Mutual, Houston, TX

Unit Clerk May 1999 – May 2004

Saint Barnabas Medical Center, Livingston, NJ

Skills

- FactorSQL, MS Access 2010

MS Office Suite, Visio, Infomaker, Adobe Acrobat/Photoshop, Lotus Notes

Sybase Central, SQL SERVER, HTML

Windows7/Vista/XP/NT/2000/Me/98/95, MS-DOS

Dell PC and laptops, HP, IBM Compatible, Apple, MFPs

Server, NIC, Network Protocols (TCP/IP, IPX/SPX), Connectors, Physical & Logical Topologies, Repeaters, Hubs, Bridges, Switches, Routers

- Factoring Government, Staffing, Transportation, Services, Manufacturing, Distributing, Construction Receivables

Job Interests

Job Types(s):

Accounting / Finance

Technology / IT

Management / Executive

Industry(s):

Oil & Gas / Mining

Banking / Finance

Employment / Staffing

Employment Type:

Job Location(s):

Conroe / Lake Conroe

Contact Information

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