Customer Service Representative
Resume:
Desired Industry: Public Relations SpiderID: *****
Desired Job Location: Washington, District of Columbia Date Posted: 11/2/2012
Type of Position: Full-Time Permanent Availability Date: 11/05/12
Desired Wage: $20.00 hr.
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No
Objective:
Excellent communicator with experience
working in a demanding enthusiastic,
fast paced environment as a Customer
Service Representative and Marketing.
Personable and responsible Cashier,
Solid team player with great positive
attitude under pressure.
Experience:
ANTOINE WOOD
5022 N. CAPITAL ST. NW WASHING TON,
DC 20011
PHONE 202-***-****, 202-***-**** E-MAIL
**************@*******.***
OBJECTIVE
High-performing [job title] with
extensive experience working with a
diverse client base and delivering
results.
Choose between these two heading to be
your job objectives
Excellent communicator with experience
working in a demanding enthusiastic,
fast paced environment as a Customer
Service Representative and Marketing.
Personable and responsible Cashier,
Solid team player with great positive
attitude under pressure.
EDUCATION
Florida A&M University,
Tallahassee, Florida
May 2006-Present
Candidate for Bachelor of Science in
English
Anticipated Graduation date: May 2013
High Road Academy, Washington, DC
May 1996-2005
Certificates and Awards
Community Service Hours for
excellence
DC Scholarship Certificate &
Award for grants
SKILLS
Adaptability and ability
to work under pressure
Computer Proficient including
Microsoft Office 2003/2007/2010 (e.g.
Advance in Word, Excel, PowerPoint,
Outlook, Access and PeopleSoft),
Internet
Customer service skills and able
to manage and prioritize multiple
simultaneous projects.
Excellent written and verbal
communication skills and ability to work
both independently and as part of a
team; good analytical and objective
skills.
Initiator
Organizational skills and
Customer service Orientation.
Problem analysis and problem
solving.
EXPERIENCE
Florida A&M University,
Tallahassee, Florida
August 2008-April 2011
Hospitality Customer Service
Assigned patrons to tables
suitable for their needs and according
to rotation Menu Development.
Assisted in maintaining
preparation and service areas in a
sanitary condition.
Cashier
Communicated with customers
regarding orders, comments and
complaints.
Communicated with other kitchen
team members to ensure food was prepared
on time and correctly.
Compiled and maintained records
of food use.
Greet guests at the front desk
upon arrival.
Inspected dining and serving
areas to ensure cleanliness and proper
setup.
Maintained cleanliness and food
sanitation standards at all times.
Managed food and produce
receiving process with 100% accuracy.
Practiced correct food handling
and food storage procedures according to
federal, state, local and company
regulations.
Prepared requisitions for
supplies and food items, as needed
Stock and maintain par levels
for designated food station(s) according
to forecast.
Martin Luther King Jr. Library,
Washington, D.C.
May 2004-May 2005
Librarian
Advised readers on leisure
reading.
Communicate with clients, and
manage client relationships to ensure
that Library resources and services meet
demonstrated need.
Determined the scope of
customers questions and selects
appropriate print and/or electronic
resources that will best benefit their
query. Discards materials and suggests
additions to the collection according to
the interests of the community.
Maintained visitor logs
Participate in the Library
collection development process,
including managing electronic resources
and evaluating new and existing
information resources and other tasks as
needed and or assigned.
Provide advanced level
consulting and research services to MLKJ
research and administrative staff in
specialized subject areas.
Provide clerical support to
visitors/students
Hager Shap Inc, Washington, DC
April 2002 May 2003
Public and Media Relations Intern
Help track media hits of
scholars and their research; identify
reporters in key areas for relationship
building, and utilize creative energy to
help improve media footprint through
product placement ideas, concepts for
marketing strategies and knowledge. Edit
and proof written materials, conduct
research, participate in strategy and
creative meetings, manage databases,
carry out media relations task such as
making calls and maintaining lists and
provide minor administrative support.
Optimized system performance and
procedures both internal and external
Promoted effective community
collaborations to optimize equitable
access to community resources.
Served as a key liaison to the
following departments: Strategic
Planning and Research, Integrated
Communications Campaigns, Media
Relations, Digital and Social Media,
Partnership Development, and
Multicultural Outreach.
REFERENCES
Available upon request
Education:
Florida A&M University, Bachelor of
Science in English and Public Relations
Skills:
August
2008-April 2011
Hospitality Customer Service
Assigned patrons to tables
suitable for their needs and according
to rotation Menu Development.
Assisted in maintaining
preparation and service areas in a
sanitary condition.
Cashier
Communicated with customers
regarding orders, comments and
complaints.
Communicated with other kitchen
team members to ensure food was prepared
on time and correctly.
Compiled and maintained records
of food use.
Greet guests at the front desk
upon arrival.
Inspected dining and serving
areas to ensure cleanliness and proper
setup.
Maintained cleanliness and food
sanitation standards at all times.
Managed food and produce
receiving process with 100% accuracy.
Practiced correct food handling
and food storage procedures according to
federal, state, local and company
regulations.
Prepared requisitions for
supplies and food items, as needed
Stock and maintain par levels
for designated food station(s) according
to forecast.
Martin Luther King Jr. Library,
Washington, D.C.
May 2004-May 2005
Librarian
Advised readers on leisure
reading.
Communicate with clients, and
manage client relationships to ensure
that Library resources and services meet
demonstrated need.
Determined the scope of
customers questions and selects
appropriate print and/or electronic
resources that will best benefit their
query. Discards materials and suggests
additions to the collection according to
the interests of the community.
Maintained visitor logs
Participate in the Library
collection development process,
including managing electronic resources
and evaluating new and existing
information resources and other tasks as
needed and or assigned.
Provide advanced level
consulting and research services to MLKJ
research and administrative staff in
specialized subject areas.
Provide clerical support to
visitors/students
Hager Shap Inc, Washington, DC
April 2002 May 2003
Public and Media Relations Intern
Help track media hits of
scholars and their research; identify
reporters in key areas for relationship
building, and utilize creative energy to
help improve media footprint through
product placement ideas, concepts for
marketing strategies and knowledge. Edit
and proof written materials, conduct
research, participate in strategy and
creative meetings, manage databases,
carry out media relations task such as
making calls and maintaining lists and
provide minor administrative support.
Optimized system performance and
procedures both internal and external
Promoted effective community
collaborations to optimize equitable
access to community resources.
Served as a key liaison to the
following departments: Strategic
Planning and Research, Integrated
Communications Campaigns, Media
Relations, Digital and Social Media,
Partnership Development, and
Multicultural Outreach.
REFERENCES
Available upon request
Reference:
Available upon request.
Candidate Contact Information:
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