Customer Service High School

Rosalyn Johnson

Email: ********@***************.***

Address:

City: Milwaukee

State: WI

Zip: 53216

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: Honest, Results-driven Customer Services Representative with a proven ability to establish rapport with clients. I'm a dedicated to my position with the motivation to maintain customer satisfaction and contribute to your business success.

Educational Background:

High School Dipolma from Milwaukee Area Technical College, Milwaukee WI 1/2001 to 12/2012 (Business Administration)

Job History / Details:

Professional Summary

Objective: Honest, Results-driven Customer Services Representative with a proven ability to establish rapport with clients. I'm a dedicated to my position with the motivation to maintain customer satisfaction and contribute to your business success.

Skill Highlights

Honest

Reliable

Active listening skills

Sharp problem solver

Energetic work attitude

Customer service expert

Adapatability

Strong organizational skills

High customer service standards

Telecommunication skills

Convincing sales strategies

Work Experience

July 2011 to April 2012

Aerotek Staffing Milwaukee, WI

Customer Service Rep/Chargeback

Created cases for customers who needed to report fraud on their account. Check status of fraud claims for customers. Resolved customer complaints or discrepancies.

July 2005 to January 2011

C&H Distributors Milwaukee, WI

Customer Service Rep

Answered customer inquiries by using information provided in network systems people soft and AS400. Placed orders for the customers via internet, recommended different products for out-of-stock selections and lead times. Performed tasks which included follow-up care for customers through network systems. Provided customer service with an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

June 2003 to March 2005

Gold Strike Casino Robinsonville, MS

Reservations Agent

Made room reservations for hotel guest using the as400 and the LMS computer systems. Effectively handled 9 lined phone system. Accurately quoted room rates and availability to inquiring guest. Quickly solved customers complaints or discrepancies.

Education and Training

2014 Milwaukee Area Technical College Milwaukee, WI

Associate of Arts Business Administration

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