Customer Service Sales

LINDA DELIA

Email: ********@**-********-********.***

Address:

City: BROOKLYN

State: NY

Zip: 11234

Country: USA

Phone: 718-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Extensive knowledge of retail operations in corporate and store environments. Ability to communicate effectively with all levels of business to implement policies and procedures, achieve goals, promote growth. Manage with integrity, respect, fairness to motivate and maximize productivity. Strong customer service, sound judgement, decision-making skills.

Educational Background:

High School Dipolma from Nazareth Regional High School, Brooklyn NY 1/2001 to 6/1982 (Academic)

Job History / Details:

Professional Profile

Experienced manager of retail operations in corporate and store environments. Effectively communicate with all levels of business to implement policies and procedures. Manage with integrity, respect, fairness to motivate and maximize productivity. Strong customer service, sound judgment, decision-making skills.

Key Skills

Operations management

Cash management

Staff management

Inventory control

Store maintenance

Customer Relations

Employee relations

Hiring and recruiting

Conflict resolution

Adapt to diverse groups

Skills and Accomplishments

Windows XP, Microsoft Excel, Microsoft Word, Quickbooks, Filemaker Pro, Solomon IV 2.3, IBM AS400, Triversity POS Express, Kronos Timekeeper Central 4.3 Version 8, Hewlett Packard 3000

Trained staff of eighteen on usage of new computerized POS system

Trained new store acquisitions on policy and procedure reporting cash and sales

Implemented and enforced Loss Prevention procedures consistently reducing inventory loss

Professional Experience

August 2002 to September 2012

DAFFY'S NEW YORK, N.Y.

OPERATIONS MANAGER

Managed daily operations and facility maintenance of 46,000 square feet multi-level retail store. Annual sales 17 million dollars.

Oversaw staff up to 150 employees on customer service, cash, sales, loss prevention, maintenance, safety standards.

Controlled and reduced payroll, supply, petty cash expenses.

Prepared and assessed work schedules adjusting to operational requirements.

Delegated time-constraint task to individual associates improving productivity and determining accountability.

Coordinated, monitored, recorded all aspects of mechanical and maintenance repairs.

Interacted with property manager and engineering staff on building issues.

Hired, orientated, trained and developed staff.

Created and managed more than 150 confidential personnel records.

Edited and processed weekly payroll.

Handled disputes, terminating employees and administering disciplinary procedures.

Served as link between Human Resource department and employees by handling questions, interpreting and administering documentation and helping resolve work-related issues.

February 1993 to March 2001

FELISSIMO New York, N.Y.

ASSISTANT MANAGER ACCOUNTING / STORE OPERATIONS

Assisted in management of Accounting department consisting of one staff accountant and three accounts payable clerks.

Audited and generated daily cash and sale reports for all areas of revenue.

Managed accounts payable and accounts receivable for Felissimo San Francisco a subsidiary of Felissimo New York.

Maintained vendor files, client relations, processed invoices, generated checks.

February 1993 to March 2001

FELISSIMO New York, N.Y.

OPERATIONS MANAGER

Oversaw store management on policy and procedure, store operations, customer service, loss prevention.

Managed customer service for store, tearoom, web site.

Troubleshoot operational problems prohibiting the accurate accounting of cash, sales, normal business activity.

Principal liaison between store and corporate office in human resource, employee relations, potential problem issues.

Negotiated service contracts.

Reviewed credit applications for new business accounts, authorized approvals, set payment terms, credit limitations.

March 1989 to October 1990

THE WIZ DISTRIBUTORS, LTD. CARTERET, N.J.

SALES AUDIT SUPERVISOR

Supervised staff of eighteen auditors on cash and sale reconciliation for 129 stores electronic division. Annual sales $200 million.

Monitored daily POS reporting, updated general ledger for cash, sales, inventory.

Reduced staff and improved sales reporting by ten business days.

September 1982 to March 1989

BARNES & NOBLE BOOKSTORES, INC. NEW YORK, N.Y.

ASSISTANT SUPERVISOR SALES AUDIT

Controlled and balanced cash and sale reporting for 275 college bookstores. Annual sales $200 million.

Worked with Loss Prevention conducting internal store audits.

Developed operating procedures for reporting cash, sales, voids, refunds, safe fund.

Educational Background

NAZARETH REGIONAL H.S. Brooklyn, N.Y.

High School Diploma

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