Manager Quality Control

Location:

Minneapolis, MN

Posted:

December 12, 2012

Contact this candidate

Resume:

Katherine Gosiger

Email: ********@**************.***

Address:

City: Richfield

State: MN

Zip: 55423

Country: USA

Phone: 612-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-centric, team-oriented G eneral Manager. Educational background includes business operations, accounting and marketing. Aspires to manage a successful restaurant operation. Hardworking and dedicated, with an extensive background in culinary arts and event planning. Food service professional with t wenty five years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Educational Background:

High School Dipolma from Phoenix College, Phoenix AZ 1/2001 to 1/1981 (General)

Job History / Details:

Summary

Customer-centric, team-oriented General Manager. Educational background includes business operations, accounting and marketing. Aspires to manage a successful restaurant operation.

Hardworking and dedicated, with an extensive background in culinary arts and event planning.

Food service professional with twenty five years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Highlights

Strong leader

Hiring and training

Staff development talent

Operations management

Full service restaurant background

Proven sales record

Experience

October 2009 to November 2012

TGI Fridays Burnsville, MN

Service Manager/Training Manager

Optimized profits by controlling food, beverage and labor costs on a daily basis. Labor costs below budget while maintaining high guest satisfaction.

Increased weekly and quarterly revenue by 13 percent.

Built sales forecasts and schedules to reflected desired productivity targets. Scheduling high performers to meet increased forecast, meeting and exceeding goals.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Developed strong relationships with both staff and customers.

Counseled and disciplined staff when necessary.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

April 2008 to October 2009

Taher Inc. Forepaugh's St Paul, MN

General Manager

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Carefully prepared weekly payroll to keep up with projected revenue for the week.

Collaborated with the Executive Chef to analyze and approve all food and beverage selections.

Initiated negotiations regarding vendor contracts and kept updated records of contracts.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Regularly updated computer systems with new pricing and daily food specials.

Worked closely with the chef and cooks to determine menu plans for special events or occasions.

Managed accounts payable, accounts receivable and payroll.

Consistently obtained highest rating from the county health department.

April 1996 to April 2008

Forepaugh's St Paul, MN

Manager

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.