Customer Service High School

Autumn Smith

Email: ********@*********.***

Address:

City: Midway

State: FL

Zip: 32343

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from James A. Shank, Quincy FL 1/2001 to 5/2002 (Academic)

Job History / Details:

Summary

Dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Self-directed

Results-oriented

Professional and mature

Strong problem solver

Dedicated team player

Strong interpersonal skills

Meticulous attention to detail

Energetic work attitude

Courteous demeanor

Active listening skills

Telecommunication skills

Inventory control familiarity

Courteous demeanor

Fashion knowledge

Cash handling expertise

Conflict resolution

Reliable

Exceptional customer service

Exceptional time management

Organized

Interior and exterior cleaning

Restroom detailing

Hospitality background

Hardworking

Self-directed

Physically strong

Accomplishments

Contributed to company 5-star customer satisfaction rating through exceptional guest service.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding hotel operations, promotions and services.

Recognized by peers and management for going above and beyond normal job functions.

Experience

August 2011 to November 2012

Comfort Inn Midway, Florida

Night Audit

Processed guest payments for room charges, food and beverage charges and phone charges.

Greeted and registered guests and issued room keys.

Balanced all rebates and other miscellaneous charges.

Monitored room availability using .

Delivered requested items to guests' rooms.

Processed credit card transactions during the checkout process.

Referred guests to local restaurants and recommended attractions in the area.

Monitored the appearance and performance of the front desk staff.

August 2010 to May 2011

Denny's Midway, Florida

Host

Accepted payment from customers and made change as necessary

Apportioned and served food to facility residents, employees, or patrons.

Assisted co-workers.

Assisted diners with seating as needed

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Communicated with customers regarding orders, comments, and complaints

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

April 2007 to December 2009

Best Western Midway, Florida

Night Audit

Processed guest payments for room charges, food and beverage charges and phone charges.

Greeted and registered guests and issued room keys.

Balanced all rebates and other miscellaneous charges.

Delivered requested items to guests' rooms.

Processed credit card transactions during the checkout process.

Referred guests to local restaurants and recommended attractions in the area.

Greeted all guests in a courteous and professional manner.

Monitored the appearance and performance of the front desk staff.

Education

2002 James A. Shank Quincy, Florida

High School Diploma Academic

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