Customer Service Sales
Resume:
Lori Jeffers
Email: *********@********.***
Address: *** *********** ****
City: Shreveport
State: LA
Zip: 71105
Country: USA
Phone: 318-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
COVER LETTER
LORI JEFFERS
513 Mockingbird Lane
Shreveport, LA 71105
Phone: 318-***-****
Email: *********@********.***
Dear Hiring Manager,
For the past 25 years I have followed a strong career path working within the C-Suite level of account management and I also possess a robust background in sales, marketing, administration, and team management . My current career goals include securing an advanced position with a progressive company to accelerate the direction of my career path. I believe I would be an excellent fit for your company due to my demonstrated success of increasing sales revenues and profitability, managing sales teams, and penetrating new markets.
I possess excellent communication and interpersonal skills, and utilize them to build strong, lasting relationships with clients and co-workers. This includes trouble-shooting and making fast, informed decisions that take into account the company`s success and profitability.
As an Operations Manager, I was tasked with managing the new-employee training process and evaluating sales associates to identify areas of weakness that could impact profitability. I frequently received commendations and awards from national sales associations and employers for my advanced sales skills, strong leadership ability, and my ability to motivate others and think creatively.
I have attached my resume, which includes further examples of my skills and achievements and ways in which I can add value to your organization. I am motivated, dedicated, and passionate about my work, and I am looking for a position in which I can utilize my skills and further my industry knowledge.
I would very much like the opportunity to interview with you and find out more about available positions as well as demonstrate the absolute value I could bring to your company. Thank you for reviewing this letter and the accompanying material.
Sincerely yours,
Lori Jeffers
Attachment: Resume
RESUME
LORI JEFFERS
513 Mockingbird Lane
Shreveport, LA 71105
Phone: 318-***-****
Email: *********@********.***
SENIOR SALES EXECUTIVE
A top-performing Senior Sales Executive with Team Management experience and credited with repeatedly increasing sales revenue and profitability. Excellent management and training abilities, and outstanding communication, interpersonal, and customer service skills. Strong expertise in cold-calling to large organizations as well as leveraging existing networks, and proactively hunting and tactfully closing new accounts. Highly accomplished in consultative selling and ability to build and maintain relationships.
AREAS OF EXPERTISE:
- Sales / Marketing
- Business Development
- Client Base Management
- Conflict Management
- Negotiation / Mediation
- Organizational Conflict Resolution
- Team Leadership
- Policies & Procedures
- Report Creation
- Customer Service
- Administration
- Performance Management
PROFESSIONAL EXPERIENCE:
PITNEY BOWES, INC.
6/2010 to 11/2012
SENIOR AREA SALES EXECUTIVE
Utilized superior interpersonal communication and skills to manage a client base of more than 3000 customers. Excelled in Solutions Selling by exceeding annual sales goals and penetrating competitive accounts.
Accomplishments included:
- Developed accounts, resulting in portfolio revenue growth; December sold attainment 198%
- Implemented pre-call planning, client, and vertical market research to access the C-Suite-level market
- Applied advanced presentation skills, made cost justifications, performed workflow analyses, and created proposals
- Demonstrated ability to penetrate account base, build, and maintain solid client relationships
- Developed multiple location centralization programs and managed major accounts
- Possess advanced product knowledge of a wide range of hardware and software solution production lines
- Utilized knowledge of Persuasive Selling Techniques to speed up the approach to close progression
- Thorough knowledge of team selling strategies
-Responsible for creating principles for success in pipeline management and full territory management
AIMCO CORPORATION
2004 - 2010
ADMINISTRATIVE DIRECTOR
Responsible for managing resident lease files for a 1,200 unit apartment home community. Played an integral role in assisting management and sales team members to exceed quota attainment. Responsible for ensuring documentation
was accurate and met government and company compliance regulations.
Accomplishments included:
- Utilized customer service skills to manage all leasing processes, retain customers, solve client concerns, and answer questions quickly and efficiently
- Demonstrated strong organizational skills, attention to detail, and managed a high volume workflow
- Required to adapt to ever-changing, fast paced environment and multi-task to meet expectations
- Provided sales team oversight of pipeline management and managed documentation to complete residency approval processes
PITNEY BOWES, INC.
2002 - 2004
AREA ACCOUNT EXECUTIVE
Received National Sales `Top Honors` during first year of employment. Utilized interpersonal and communication skills to work collaboratively with clients to develop and enhance business processes, which resulted in improved company performance, growth, and revenue generation.
Accomplishments included:
- Responsible for integrating a strategic pipeline and follow-up management technique to plan geographic territory penetration
- Developed strong communication, training, and presentation skills to present C-Suite to senior level executives
- Utilized sales knowledge and experience and created detailed Excel and PowerPoint formulations to implement sales and marketing training tools that were used in client-specific applications
- Successfully targeted key selling strategies within diverse, industry-specific markets by performing pre-call research
- Generated new ways to penetrate a full-circle approach to new and existing clientele
- Assisted clients to visualize how a product line would add value to their company by preparing detailed price justifications
- Integral member of senior management team meetings
- Selected as a candidate for accelerated training, and excelled in consistent sales performance and client retention development
GEORGIA PACIFIC, INC.
1999 - 2002
AREA SALES EXECUTIVE
Responsible for increasing profit margin from $20k to $550k, and doubled gross profit percentage from 27% to 57% during first year of employment. Implemented corporate-level presentation and communication skills. Achieved Primary Supplier status by working with international clients to expand company`s reach.
Accomplishments included:
- Utilized interpersonal skills to partner with clients and plan, develop, and present personalized product proposals, budgets, and cost justifications
- Prospected; opened new business, and retained customer base
RADIO BROADCASTING
1997 - 1999
OPERATIONS AND PRODUCTION MANAGER
Increased company sales by 49% in first year with company. Reported directly to CEO; responsible for managing all sales and office management operations; supervised and trained 6 salespeople, 2 administrative personnel, and 4 radio production specialists.
Accomplishments included:
- Maintained organizational logistical assets and inventories
- Trained sales staff in radio production technology and creative copy writing techniques; assessed skill development requirements and growth for hourly and management staff
- Responsible for generating and delivering new recruit training
- Utilized communication and interpersonal skills to problem solve, apply disciplinary actions, perform counseling and evaluations, and manage files
LAKE CHARLES DODGE, CHRYSLER, PLYMOUTH, JEEP, EAGLE, OLDSMOBILE, CADILLAC, ISUZU, FORD, LINCOLN, AND MERCURY
1987 - 1997
CUSTOMER SERVICE ADVISOR
- Utilized sales, customer service and communication skills to work directly with customers, company technicians, and management.
- Started with company as a Service Department Cashier, and progressed to Service Advisors.
EDUCATION & TRAINING:
- Pitney Bowes SureStart Program, 2010
- Pitney Bowes Certified Postal Consultant, 2004
- Louisiana Tech University, Creative Design
- McNeese University, Education Leadership and Administration
- High School Graduate, Ranked in Top 10
PROFICIENT IN: Outlook, Seibel, OZ, Pathfinder, Microsoft Office Suite, Imsprod, HTML, Web Design and Publishing, Sound Engineering, Creative Writing, and Artistic Design
References available upon request
Resume available in Microsoft Word or PDF format upon request
Contact this candidate