Customer Service Sales

Luis Arroyo

Email: ********@************.***

Address:

City: Chicago

State: IL

Zip: 60617

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Over 7 years of experience in a variety of different warehouse positions. Extensive experience and training in forklift, shipping, receiving, handling hazardous biological materials, general warehouse operations and inventory control. Over 7 years of customer service related experience, including call center, cashier, high volume cash transactions, high volume inbound calls, billing, recruiting, route sales and general customer service. Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Educational Background:

High School Dipolma from Columbus State Community College, Columbus OH 1/2001 to 3/2006 (Business Management)

Job History / Details:

Summary

Over 7 years of experience in a variety of different warehouse positions. Extensive experience and training in forklift, shipping, receiving, handling hazardous biological materials, general warehouse operations and inventory control. Over 7 years of customer service related experience, including call center, cashier, high volume cash transactions, high volume inbound calls, billing, recruiting, route sales and general customer service. Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Highlights

basic computer skills

training in applications such as Microsoft word, excel, Powerpoint and other windows operations

training with a variety of different forklifts and inventory control devices

management training

bilingual (Spanish and English)

the ability to lift over 50 lbs on a constant basis

Troubleshooting proficiency

Exceptional telephone etiquette

MS Office proficiency

Accomplished with mobile devices

Full service restaurant background

Supervisory skills

High customer service standards

Dedicated to process improvement

Troubleshooting skills

Active listening skills

certifications in first aid and cpr, child cpr and first aid from the American RedCross

Safety-oriented

Shipping and receiving

HAZMAT training

Multi-tasker

Customer-service focused

Strong communication skills

Exceptional problem solver

Adaptable

Basic math skills

Packing and scanning orders

Store maintenance ability

Telecommunication skills

Experience

March 2010 to Current

Sicily Pizza Chicago, Illinois

Assistant manager

Assist in all Daily functions regarding the management and operations of the restaurant.Maintained composure and patience in face of difficult customer situations.

Trained new employees and explained protocols clearly and efficiently.

September 2008 to March 2010

Iqor Holdings inc. Columbus, Ohio

Customer service Representative/Technical support

Resolved customer complaints and inquires regarding Billing, techinical support and all general questions or concerns about our product while displaying courtesy and strong interpersonal skills with all customer interactions.

Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.

August 2008 to February 2009

The American RedCross Columbus, Ohio

Hospital Services Technician

Handle inbound orders from hospitals for emergency blood products.Shipping, receiving, testing, irradiating blood products for the immediate use.

Maintained composure and patience in face of difficult customer situations.

June 2006 to June 2008

Frito Lay Columbus, Ohio

Warehouse associate

Shipping, receiving and Inventory control.

March 2004 to April 2005

Sofa Express/Furniture Liquidators Columbus, Ohio

Warehouse associate

Ship and Receive Merchandise. Assist customers with the purchase and delivery of Furniture. Inventory control.

March 2003 to March 2004

Sutherlands Lumber Columbus, Ohio

Yard Salesman

Assist customers with the purchase and delivery of building materials.

September 1999 to March 2002

Ohio Wood Coatings/ North Santiam Lumber Columbus, Ohio

Warehouse Associate

Received Lumber, treat and paint according to Customer order, Packaged and shipped lumber along with all proper documentation necessary for accurate inventory records. Operate and maintain machinery.

August 1999 to February 2000

Cendant Columbus, Ohio

Telephone Sales Reprensentative

Made outbound sales calls to existing customers. Explain new products and services.

Education

Columbus State Community College Columbus, Ohio

Did not Graduate Business Management

Made Deans List every Quarter as a Full Time Student

3.7 GPA

Certificate in Microsoft Office

Coursework in Business and Communications

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