Sales Quality Assurance

Karla Balseca

Email: *********@********.***

Address: ** **** *** *** **.1

City: Middletown

State: NY

Zip: 10940

Country: USA

Phone: 845-***-****

Skill Level: Management

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Karla Balseca

Present: Contact Info:

32 lake Ave Apt #1 Cell: 845-***-****

Middletown NY 10940 Home: 845-***-****

Email: *********@********.***

Objective: To obtain a management position using the skills I have acquired throughout my career within the sales and marketing environment for the past 10+ years.

Education:

Graduated 2009

Ashworth University

Associates: International Business Management

Overall GPA 3.8

Employment

From: 10/23/2009 To: Present

Time Warner cable Business Class: Inbound Sales Account Consultant Responsible for achieving monthly new revenue quota in core products, data, voice, and video with value added services. Successfully met monthly quotas consistently held top 10 sales agent positions. Participate in team development by holding daily morning meetings to bring up team morale and possessiveness to start each selling day with great attitude. Was award winner of Achievers Cup for best selling agent in 2010.

From: 05/1/2007 to: 06/15/2009

EchoStar (dish Network Solutions): Inbound Sales Supervisor Developed new hire employees into productive agents. Held effective team meetings which included agenda and daily sales goals. Performed one on one meetings to provide positive feedback from quality assurance recordings. Performed side by sides on calls with agents to provide feedback on opportunities for improvement.

Award Winner for Platinum Team Performer In 2008

From: June 2005 to November 2007

Frontier Communications:Contractor/Sales Supervisor Face to face sales approach signing up residential and business customers with telecommunication services; DSL and Phone services bundling with third party Satellite TV providers. Retrieved former customer contact information to upgrade current services or reopening accounts offering up to date sales promotions. Generated daily and monthly reports on new sales and upgrades. Managed a staff of 6 sales agents providing training for new hires. Preparing monthly schedules, assured attendance and job performance where met according to companys guidelines.

Awarded 1st place Supervisor for new sales revenue in 2006.

Technology Summary:

Software: Microsoft Office (Word, Excel, Outlook, PowerPoint)

Systems: Sales Force, CSG (ACSR)

References Furnished Upon Request

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