Project Manager Management
Resume:
Karen's InformationLocation: FOREST HILLS, NYTitle: AllExperience: 12+ yearsWork Types:
Willing to Relocate: YesWilling to Travel: Few times a monthCareer Level: Senior(non-manager)Work Status: U.S. CitizenMember Since: 2012-01-02 Helpful Links
-->
KAREN HARRIS
70-01 113TH STREET, 6J
QUEENS, NY 11375
****************@*******.*** http://www.linkedin.com/pub/karen-harris/13/a7a/44
CORE COMPETENCIES
Lifecycle Project and PMO Management
Infrastructure and Application Development
Web and SOA Services Delivery/Management
Prince II/ITIL/Web Programming Certified
International Banking and Finance IT
Web Design and Commerce Hosting Agencies
Utilities and Government
Telecom and ISP Consulting
SELECT PROFESSIONAL EXPERIENCE
International Business Times – Senior Project Manager (US)
Aug 2011 – Present
Management of Web Development team (NYC programmers and designers, plus remote India team). Implementation of development and change processes saving resource, time and effort for new iPad channel, and for ongoing internet development. Strategic planning with leadership and business teams for internet development strategies, including analytics, audience development/retention and new sales channels. Bespoke CMS/administration tool development improvements to support growing Editorial and Sales campaign complexity. Delivery of SEO improvements, collaboration (SharePoint), and internet refresh projects. Project budgets scoped 2-10k USD
International Rescue Committee – Infrastructure Project Manager (US)
Feb – Aug 2011
Remote implementation of over 12 international infrastructure hardware deliveries for multiple Africa and Middle East countries. End to end planning and delivery of Cisco firewalls and VSAT technologies for remote offices and temporary sites. Successful delivery of project change and engagement processes for new IT PM role. Daily interface with international remote teams and hands on configuration/dispatch/monitoring of system and network equipment. Project budgets of 10-100k USD
Northern Rock - Lead (Project) Portfolio Manager (UK)
Dec 2009 – Jun 2010
Oversee lifecycle delivery of over 15 banking applications within new change management structure, including PMO implementation to support project efforts. Savings and loan roadmap planning for new banking initiatives. Ongoing management of mandatory government sanctioned projects – strategic and IT based. Management of annual change management budget and resource organization/planning. ROI ownership and senior management influencing to support bank split projects. Annual project portfolio budget of 20k GBP
Deutsche Bank – Program/Project Manager (UK)
Aug 2007 – May 2009
Development and program management of PMO for first GTO SOA and Web service team. Lifecycle project delivery of over 10 software and infrastructure projects in Germany, UK, Singapore and US, with local and remote development teams and business stakeholders. Ongoing roadmap planning for IT system hardware software IT compliance updates. Data center migration PM for Singapore, US and Germany regional offices. Web security (SSO, PLI, LDAP) implementations. Hiring of PM team and remote (India) third party programmers for select run/change the bank projects. Project budgets to 500k GBP
Vodafone - Web Delivery Manager (UK)
Jan – Apr 2007
“Friends and Family” website and application weekly release management. Development of agreed release and QA processes to improve change success rate from 65 to 95%.. Hiring and remote (India) web programmer team management. Instituted release back up planning and annual schedule. Release planning budget to 100k GBP
Department for Education and Skills (DfES) - e-Channel Delivery Manager (UK)
Jul to Oct 2006
Delivery of Corporate e-channel information architecture and operational specification for Stellant implementation. Completion and rollout of Corporate internet redesign. Implementation of post project administration user interface to support migration corporate stakeholders. Execution of pilot content management system demonstrations and web design rounds for corporate officers, project board and program steering committee. Procurement of new team resources via project audits, saving program over 10k in costs.
Cisco Systems – Service Delivery Manager (UK)
Jan 2006 – Jan 2007
Successful SLA and management of award winning web (internet/intranet) development team plus 2 additional back-end development teams. Maintained 98% internal global business satisfaction level for ongoing site updates and initiatives. Oversee strategic planning and development of new Linksys router retail international sites. Cisco UK Documentum implementation tech team lead. Annual resource budget: 150k GBP
Centrica (British Gas/AA) – Knowledge Manager/Sr. Web Analyst (UK)
Aug 2002 – Jan 2004
Support and development of web applications for house.co.uk and theaa.com sites, including J2EE compliance transformation sub-projects (Jupiter). Implementation of new Knowledge Management software (KANA) strategy and processes resulting in successful delivery of new CMS, intranet portal, Procurement system and improved information architecture for British Gas and AA brand sites. BroadVision, HP Openview and WebLogic software updates project tech team lead.
Interwoven – Education Consultant (US/UK)
Aug 1999 – Aug 2001
Delivery of multiple global education and client support services for content management suite of products. Customer and internal software training, education facilities management and on-site software and system implementations. Pre-sales support and service desk assistance for global customers. Developed and executed on-site bespoke training for clients including Ericsson, Phillips, IBM, Siemens and British Petroleum, as well as delivering “boot camp” courses for partner and internal consultant engineering teams. Junior training staff mentoring and course audits. UK training facility build assistance with ongoing Wintel/Sun infrastructure and system/software upgrades.
AXA Financial– Project Manager (US)
1997 – 1999
Delivered web and application projects for marketing and HR businesses across AXA brand websites (DLJ/DLJ Direct, Equitable Insurance, AXA). Ongoing business strategy and web resilience planning. Software implementations (Netscape web portal, WebTrends, TeamSite CMS), ISP migration and multiple internet/intranet redesigns. Re-brand of Equitable.com internet site as part of transformation. Delivery team management of multiple matrix managed vendors and third parties. Centre of Excellence web and web application best practice delivery for IT transformation. Project budget management of up to 35 million USD
Thomson Reuters – Web Development Manager (US)
1997
Management of Bond Buyer and American Banker internet design, commerce and content server management services. Work with Thomson partners (MSDW/Lehman Bros.) to deliver multiple projects including pre-RSS information feeds. Ad server (Doubleclick) and e-Commerce (Netscape Livewire) software/service implementations with 30+ internal, third party and vendor resources managed nationally. Ongoing HR and marketing projects and support, including web redesigns and analytics reporting. Internal support team management.
T3 Media – Project Manager (US)
1997
Lifecycle project management of web implementations for multiple external clients including Metropolitan Life, Microsoft and Sanchez Computing. Concurrent pre-sales support for new client pipeline. Creation of all client presentations and PMO support documentation including functional and non-functional requirements, project plans, design round specifications, development/build and test track results. Project development portal management. Training and mentoring for new/junior project managers. Budgets to 150k USD
MethodFive – Dir. Web Support & Maintenance (US)
1995- 1996
Service support for external customers including e-commerce application development (CD Now, Journal Ledger newspapers and Winstar/Office.com), site redesigns and hosting. Management of internal design and development staff (4). Site upgrade release management and technical service audits for build process improvement. Pre-sales support and engagement process improvement for potential new clients. Project management and mentoring for client website application upgrades and redesigns.
Citigroup – Portal Content Manager (US)
1989 – 1995
Web service development and content management for first enterprise intranet implementation, including multiple software pilots (Docent, Vignette), implementation planning and creation of communities of practice to unite web publishing resources, methodologies and best practices. Support of global web content owners with new publishing and web content support services. Implementation of collaboration, search and support tools such as WebTrends, KANA and WebXing.
TECHNICAL EXPOSURE/EDUCATION
Project and Collaboration Management SharePoint/MOSSKANAClarityMS Project/Project ServerJira/Greenhopper
LanguagesPerlD/HTML 4JavaScriptCSSXMLASP
CertificationsITIL 3.0 (UK)Change Management (UK)Prince II (UK)Perl (UK)
OtherInterwoven/Documentum/StellentWebLogic/BroadVision/MQ SeriesUnix/Wintel/LAMPPlumtree/LivewireVerity/inktomiDocentHP Openview/Peregrine/Remedy/
ServiceNowIIS/Apache/Sun Server WebTrendsDoubleclickSQL/OracleSSO/LDAP/PKI
DegreesBachelor of Science – CUNY 1987Web Programming - LI University 1998
# # #
Contact this candidate