Sales Customer Service

Michelle Sametz

Email: *********@********.***

Address: ** ***** *****

City: Santa Rosa Beach

State: FL

Zip: 32459

Country: USA

Phone: 850-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHELLE LEIGH

25 TALON COURT * SANTA ROSA BEACH, FLORIDA 32459 * *********@********.*** * 850-***-****

PROPERTY MANAGEMENT/ SALES& MARKETING PROFESSIONAL

SOCIAL MEDIA SPECIALIST CONCENTRATED ON ORGANIC MARKETING WITH COMPREHENSIVE EXPERIENCE DRIVING COMPETITIVE SALES STRATEGIES. SUPERVISED AND COORDINATED ALL DEPARTMENTS OF FRONT AND BACK OF THE HOUSE WITH FRONT DESK. MONITORED RESERVATIONS AND CONCIERGE AMENITY PROGRAMS WHILE CREATING CHALLENGING GOALS TO MAINTAIN MOTIVATION. KEY LIAISON BETWEEN: OWNERS, GUESTS AND EXECUTIVE MANAGEMENT WITH IMPROVED CLIENT RELATIONS BY INCREASING RETURN INVESTMENTS. GENERATED NEW BUSINESS THROUGH DYNAMIC: NETWORKING, OUTBOUND CALLING, PROSPECTING AND REFERRALS. ASSETS: COMMUNICATION, ORGANIZATION, LEADING, PLANNING, BUILDING VALUE & RAPPORT.

CORE COMPETENCIES

*Consultative / Solution Selling

*Staff Development / Management

*Generated Account Growth

*Surpassed Sales & Revenue Quotas

*Proficient in MS Word &Power

Point, can type 92 words per minute

*High Sales Revenue Attainment

*Property Training & Education

*Strong Leadership Ability

*Trained in 6 tourism revenue operational systems : IQWARE, ORANGE, Navis University Certified, Escapia, Property Plus and RNS

PROFESSIONAL EXPERIENCE

SALES & SOCIAL MEDIA MARKETING

RIVARD OF SOUTH WALTON VACATION RENTALS, SANTA ROSA BEACH, FL 2011-2012

RENTAL SALES COORDINATOR / SOCIAL MEDIA & ORGANIC MARKETING

Spearheaded: account growth, retention and management, new customer acquisition and client services. Consulted with clients via: print, online and mobile platform marketing initiatives. Attained informational understanding to meet clients` needs and objectives; prepared for sales calls and asked targeted questions to build trust/rapport and add value. Input data through the account management system and handled data entry.

Key Achievements:

Achieved top sales consistently; outperformed company sales quotas and peers

Recognized as a Leader Among other employees

Maintained guest services meeting all needs for enriched vacation experiences

FRONT DESK, RESERVATIONS, CONCIERGE SERVICES

LEGENDARY INC., THE EMERALD GRANDE - Destin, FL 2008 - 2011

RESERVATIONS, CONCIERGE, PBX / SWITCHBOARD, FRONT DESK

Exceled with interpersonal skills with high integrity while attaining additional training and certification for varied positions as a Hospitality Agent. Advanced in rapid revenue sales and adapted quickly to essential changes needed for organizational operational success.

Key Achievements:

Generated over 1.5 million in revenue in vacation rentals, averaging over 100,000$/ month in sales.

Maintained up to 8 different phone lines while attending to walk-up customers simultaneously.

Perfected multi-tasking and time management by handling a combined sales and front desk with: online, phone, in person and radio communications- fluidly with all front and back of the house departments including guests.

GUEST SERVICES

DALE E. PETERSON HOSPITALITY - Destin, FL 2005-2006

PUBLIC RELATIONS COORDINATOR SEASONAL SUMMERS ONLY

Intensive knowledge gained of the travel-tourism industry, by assisting guests with the check-in and out process. Key trait characteristics became learned aspects of successful hospitality interpersonal communication dealings. Perfected the fast-paced environment of customer service satisfaction and learned to add irreplaceable value towards revenue sales.

Key Achievements:

Promoted lead revenue sales and maintained the front desk

Processed work/ maintenance orders while handling check in and check out`s

Coordinated housekeeping and inspections with front desk

Managed cash drawer and bank deposits while processing pre arrival, departure and occupancy reports.

EDUCATION

BACHELOR OF SCIENCE DEGREE - BUSINESS MANAGEMENT & HOSPITALITY

TROY UNIVERSITY- Fort Walton Beach, FL

(Halfway through Program- all online for complete schedule flexibility, job performance is top priority.)

ASSOCIATE OF ARTS DEGREE - MINOR IN JOURNALISM

NORTHWEST FLORIDA STATE COLLEGE - Niceville, FL

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