Project Manager Customer Service

Roy Hooe

Email: *********@********.***

Address: ***** ******* *** **** ****

City: North Miami Beach

State: FL

Zip: 33160

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

*********@********.***

Qualifications

Experienced Regional Manager / Project Manager / Chief Engineer with over 28 years of experience in all phases of commercial and residential property maintenance including troubleshooting, budget formulation, personnel management and training. Capabilities include, but are not limited to:

Regionally manage 23+ sites and field teams, including 14 managers

Manage multi-million dollar Capex projects

Manage renovation and property improvement operations

Maintain Property needs and direct maintenance operations

Preventive Maintenance Program

Interior and exterior renovation

Build out for commercial space

Working with city officials

Due Diligence / Acquisitions

Oversee annual service contracts

Review finances and project yearly and monthly budget

Address resident concerns, train staff to deal with difficult clients

Maintain direct daily contact with employees, vendors and residents

Central Plant Operator

Mold remediation

Read Blueprint

Joint Venture Partners

OSHA

Experience

Archstone, Corporate Office, Boca Raton, FL

Regional Service Manager/Project Manager, September 2011 - Present

Oversee management teams and service operations on 12 sites, including 14 managers and 5 development sites

Create project scopes, contracts and supervise major capital projects, including rehabs, fires, reconstruction

Create operating and capital expense budgets and oversee expense control and reporting of field teams

Support and liaison to the regional operations manager and joint venture partners, including guiding property tours, quarterly reporting and relationship building

Oversee the preventative maintenance contracts for 12 properties in South Florida and Orlando

Serve on several committees, including Emergency Preparedness, piloting new national practices

Recruit, hire and train new Senior Mechanical Managers in Florida as well as assist the East assets as needed

Train new Conduct training classes for all service managers and service technicians in HVAC, plumbing, and electrical repairs

Archstone, Corporate Office, Arlington, VA

Senior Mechanical Manager, January 2006-September 2011

Oversaw the preventative maintenance contracts for 12 properties in Washington, DC and Arlington, VA as well as 13 properties in and around Boston, MA.

Assisted the Regional Service Manager in troubleshooting mechanical issues, building shutdowns, quarterly inspections and onsite training.

Assessed, bid and managed Capital Expenditure projects for current and upcoming years.

Expertise encompasses all phases of boiler, chiller, generator, electrical PM, water treatment and elevator contracts, warranties and troubleshooting for cost saving solutions.

Generated and maintained service related contract and proposal correspondence, contract terminations, warranties and timeliness of repairs.

Trained new Senior Mechanical Managers in New York, NY as well as oversee the NY assets in the interim.

Conducted training classes for all service managers and service technicians in HVAC, plumbing, and electrical repairs.

Archstone, Ballston Square, Arlington, VA

Senior Service Manager, December 2004-January 2006

Managed the maintenance operations of a 714 unit luxury high-rise with net operating income of over $12 million per year.

Managed a $5 million Capex project to CuraFlo all the copper pipes in the building to stop and prevent pin hole leaks.

Daily inspection and readings of central plant pumps, boilers and water treatment systems.

Problem solved and trouble shot: HVAC, air handling, boilers, and pumping station, plumbing, electrical, and fire alarm systems.

Supervised and trained maintenance team of 6 members to become proficient in central plant activities, plumbing, appliance, electrical repairs and 100% perfect apartment turns.

Archstone, Harbour House, Bal Harbour, FL

Chief Engineer, July 2002-December 2004

Managed all aspects of property maintenance for an 856-unit apartment building and 6000 sq. ft. commercial space catering to high net income private and corporate tenants.

Supervised and coordinated a $50 million mold remediation and rehabilitation for the entire property spanning over two years.

Responsible for all mechanical equipment including chillers, boilers, cooling towers pumps, fan coil units, generators and fire pumps.

Prepare monthly reports, oversee all expense and cost tracking, accounts payable and purchasing functions.

Negotiate with contractors and sub-contractors for various maintenance and renovation projects, supervise projects to ensure adherence with all project, safety, and compliance requirements.

Archstone, New River Village, Bal Harbour, FL

Chief Engineer, August 2001-July 2002

Managed a 240-unit mid-rise apartment building and promoted within a year.

Assisted in the development of budgets and capital expense projects to ensure successful management of property.

Monitor make-ready management to ensure compliance with schedules and deadlines and correct completion of repairs.

Plan and conduct safety-meeting program. Ensure that MSDS sheets and binders are current and available to associates.

Recruit, hire, train, and retention of the service team.

CreeBraid Signal, Pelican Landing/Audoban Village, Clearwater and Boynton Beach, FL

Maintenance Supervisor, April 1998-August 2001

Supervised daily operations of a 900-unit apartment building as well consult on other projects for the company in the Clearwater area.

Assisted in the coordination of a $10 million rehabilitation project for 3 properties that included construction of new screened-in rooms, patio and balconies, bedrooms, and the installation of new appliances in Clearwater for 900 units.

Managed the expenses of the maintenance department for the rehabilitation project to ensure compliance with budget.

Solely responsible for all routine, preventative, and emergency maintenance work.

Monitor all aspects of building operations to ensure highest levels of customer service at all times by communicating with residents, investigating and resolving issues.

Equity Residential Properties, Town Center Marymount, Laurel, MD

General Maintenance Director, April 1995-April 1998

Supervised the maintenance and upkeep of two properties consisting of 870-unit apartment buildings.

Coordinated apartment turnovers, conducted all pre move-out inspections and ordered all stocked parts for general maintenance and emergency repairs.

Conducted, supervised and trained personnel on repairs to HVAC, tiling, gas hot water heaters, dishwashers, cabinets, counter tops, plumbing and washer/dryer repairs.

Obtained bids for capital expenditure projects and managed the budget for the maintenance team.

Directed and scheduled a team of 12 associates daily work requirements, productivity, vacation, and time off.

United Dominion Realty Trust, Parkwood Apartments, Alexandria, VA

Maintenance Supervisor, March 1991-April 1995

Supervised a team of five people to conduct all routine, emergency, and preventive maintenance of 189-unit apartment building.

Organized and scheduled make ready apartments, supply ordering and contracts for manager approval.

Conducted the installation of all individual heating and air conditioning units

Prepared and calculated payroll for actual time worked, overtime and time off for maintenance team.

Involved in daily contact with customers to resolve and troubleshoot problems in a timely manner.

The Linpro Company, The Colonies at Germantown, Germantown, MD

Maintenance Supervisor May 1987-March 1991 650-unit apartment building.

Chevy Chase Management, Windsor Court & Tower Apartments, Silver Spring, MD

Maintenance Trainee, April 1985- May 1987

.

Education & Accreditations

Asbestos Training and the Law, 2002 EPA Approved Maintenance Course, 1992

Fair Housing Laws, 1995 HVAC: The Common Sense Way, 1991

CFC Certification, Universal 1995 Fundamentals of Electricity, 1989

CRCs and OZ Recovery Units, 1993 Basic Refrigeration & Air Conditioning, 1988

Fair Housing Legal Seminar, 2002 Landlord-Tenant Legal Seminar, 2002

Mold & mildew, 2001

Awards

Service Team Award Q2, 2003

Nominated for 2003 Engineer of the year award

Service Team Award Q1 and Q2 2004

Star Achievement Award for Q1 and Q2 2008

Customer Service Excellence, Q3 2009

Annual Achievement Award, Special Recognition, 2009

2011 Dream Team Award

Additional Skills

HVAC, chillers, boilers, cooling towers, pumps, electric and gas hot water heaters, heat pumps.

Trained in all phases of plumbing, blue prints reading, drywall, carpentry, masonry, roofing, ceramic and marble tile, electrical maintenance, and cosmetic upkeep, including painting, wall papering, and carpet installation.

Proficient in Chiller repairs on Trane and Carrier units, as well as repairs to Cooling Towers on BAC, Marley and Evapco units.

Conduct boiler cleaning inspections on Lockinvar, Eastco, Cleaver Brooks, Burnham, International, Superior, Aerco and Ray Pack units.

References, Certificates, and Letters of Recommendation

Will be provided upon request

Contact this candidate