Customer Service Sales
Resume:
Carolyn Thompson
Email: *********@********.***
Address: **** **** ******
City: Urbandale
State: IA
Zip: 50322
Country: USA
Phone: 515-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CAROLYN KENNEDY THOMPSON
*********@********.***
MEDICAL SALES PROFESSIONAL
Results-driven professional with hands-on experience as a sales champion, change agent, product advocate and business driver in competitive healthcare environments. Hands-on skills in product knowledge, strategic planning, client relations, professional communications, quality assurance, medical testing and laboratory operations.
> Proficient in full-cycle sales administration, target marketing and territory expansion with a solid background as a phlebotomist, medical technician and laboratory professional.
> Solid expertise in market trend review, needs assessment, performance management and executive relationship building.
> Effective screening, interviewing, hiring, development and placement of top-notch talent in a wide array of positions at institutional setting.
> Positive motivation of recruiting teams to achieve peak performance, streamline technical processes, ensure optimal quality standards and meet aggressive business objectives.
> Creative implementation and execution of high-impact business plans, key performance metrics, technical support and sales strategies.
> Solid expertise in negotiating technical contracts and long-term agreements with top management, industry leaders, vendors and key decision-makers.
CORE COMPETENCIES
New Business Development, Key Account Management, Strategic Planning, Laboratory Operations, Target Marketing, Relationship Building, Customer Service, Key Performance Metrics, Needs Analysis, Change Management, Process Improvements, P&L/Budgeting, Fiscal Accountability, Process Improvements, Industry Publishing, Internal Training, Policies & Procedures, Purchasing, Regulatory Compliance, Vendor Relations, Executive Presentations, Report Generation, Direct Mail, Copywriting, OSHA
EMPLOYMENT & ACCOMPLISHMENTS
Mercy Medical Center North Iowa, Mason City, IA 2011-Present
Cytotechnologist PRN (contract)
Currently serving as on-call back-up for pap smear screening as needed in order to meet workflow to 400 providers.
Iowa Health System, Des Moines, IA 2000-2011
Cytotechnologist
Key member of a 9-person team that screened and analyzed cellular samples from all body sites for anomalies for one of the 2 largest medical systems in Iowa. Helped to ensure CAP and OSHA compliance. Participated in CAP inspections of other facilities. Expert-level stain and process troubleshooter for gyn and non-gyn specimens.
> Peer-recognized for outstanding job performance, technical expertise and attention detail.
> Functional Lead for all processes, repairs and user training for the SurePath System.
> Acted as go-to person for all mechanical and operational issues in the processing area.
> Developed a monthly discharge report to track risk management of all chemical disposals.
Prairie Point Media, Inc., Des Moines, IA 1999-2000
Executive Owner/Publisher
Founded this business to design and deliver a free 4-color advertorial book, The Iowa Business Guide, to support economic development of businesses throughout the state. Later published a free monthly advertorial magazine for physicians - M.D. News Magazine.
> Performed all print functions, including photo shoots, graphic design, copywriting and contractor liaison.
GeoLearning, Inc., West Des Moines, IA 1998-1999
Sales Representative
Tasked with facilitating telesales and cold calling to Fortune 500 companies for this start-up provider of online training and software solutions.
> Deployed expertise in customer service, product knowledge, needs assessment and business operations.
LABSCO/Laboratory Supply Company, Des Moines, IA 1996-1998
Sales Representative
Responsible for managing all aspects of new business development in a multi-state territory for the largest privately-held medical distributor in the US.
> Successfully coordinated a 43-account portfolio and awarded an additional 41 because of outstanding sales performance.
> Fully familiar with CAP coding, ICD-9 coding, Medicare updates, CLIA and OSHA compliance.
PREVIOUS BACKGROUND
-Held management and professional positions in laboratory operations, sample testing and accurate recordkeeping at this 55-bed Parkview Memorial Hospital in Brunswick, ME.
-Ranked by top administrators as the best cytotech in expertise in technical knowledge and complex procedures; acquired an international certification in cytology.
-Gained hands-on abilities in cytology functions, back-up histology, FNAs, CAP compliance, quality assurance, sample tracking and executive reporting.
EDUCATION
William Penn University, West Des Moines, IA 1999
B.A. Degree in Business
- Graduated Summa Cum Laude.
- Honoree by the Alpha Chi national honor society.
PROFESSIONAL TRAINING
*SurePath Trainer; ThinPrep Certified; ASCP Certified; IAC Certified.
*Professional Certification Cytology through the Presbyterian Hospital School of Cytology.
*Finished an online Molecular Diagnostics course through Michigan State University.
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